BSOD every 2-3 days.

[nusha]

Hi everyone. I have a HP pavilion dv9000 laptop. Worked fine for 3 years, but here recently those crashes started.

I did change one of the hard drives not so long ago and started getting BSOD some time after that but I'm not sure it is related.

Also I started using a new USB modem around the same time - ONDA MT503HS.

It crashes for no apparent reason - sometimes during ICQ loading, sometimes when I start using VUZE, sometimes just feels overheated just before the crash. I got the ventilation pad for it and crushes stopped for 10 days or more but then started again. During those 10 days I wasn't doing anything different or installed/uninstalled anything new. Now that I think of it - it seems that it BSODed only when I'm online, but I'm not sure 100%.

Here is what one of the dump files say (they seem to say all the same) and I attach the whole directory with those.

I hope someone will be able to help me...

Thank you all in advance,
Nina



Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\062010-47112-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82e11000 PsLoadedModuleList = 0x82f59810
Debug session time: Sun Jun 20 01:00:21.868 2010 (UTC + 2:00)
System Uptime: 1 days 1:36:32.443
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
...........................................................
Loading User Symbols
Loading unloaded module list
.................

 

[zigzag3143]

Hi everyone. I have a HP pavilion dv9000 laptop. Worked fine for 3 years, but here recently those crashes started.

I did change one of the hard drives not so long ago and started getting BSOD some time after that but I'm not sure it is related.

Also I started using a new USB modem around the same time - ONDA MT503HS.

It crashes for no apparent reason - sometimes during ICQ loading, sometimes when I start using VUZE, sometimes just feels overheated just before the crash. I got the ventilation pad for it and crushes stopped for 10 days or more but then started again. During those 10 days I wasn't doing anything different or installed/uninstalled anything new. Now that I think of it - it seems that it BSODed only when I'm online, but I'm not sure 100%.

Here is what one of the dump files say (they seem to say all the same) and I attach the whole directory with those.

I hope someone will be able to help me...

Thank you all in advance,
Nina



Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\062010-47112-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82e11000 PsLoadedModuleList = 0x82f59810
Debug session time: Sun Jun 20 01:00:21.868 2010 (UTC + 2:00)
System Uptime: 1 days 1:36:32.443
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
...........................................................
Loading User Symbols
Loading unloaded module list
.................

sixteen BSOD's will take a while I am running them now.--Ken

 

[nusha]

Sorry about that and THANK YOU VERY MUCH!! I was just trying to figure out what the problem was myself for about a month and finally gave up... Thank you again!

 

[nusha]

Hi, I was wondering if there were ever any results with my post from your checking... I'm sorry to bother you with that but my computer keeps crashing and it couldn't be good for it (apart from the fact that I'm constantly loozing some of my work due to it). Maybe it will help just to analize 2 or 3 not all 16, I'm sure they are all the same. It crashes 99% of the time when online using this onda modem while running Vuze. Please help me out here! You are my last hope...

Much thanks again,

Nina

 

[Jonathan_King]

Hello Nina, welcome to SF!

I apologize for the delay...I am running about 6 or 7 of the dumps now. I'll edit this post when they are done running.

 

[Jonathan_King]

Your ONDA USB NDIS Miniport Driver is blamed in most of the crashes. Dated 2008, it should be updated:

ONDAusbnet.sys Sun Mar 09 23:49:54 2008

Third-party anti-virus programs are famous for causing problems in Windows 7 and Vista. I see you are using Norton 2009, which causes many crashes in Windows 7 in particular.

Because of the network-related problems, I would also remove Norton. Here is the removal tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Install Microsoft Security Essentials instead, and use the built-in Windows Firewall. I suspect you will be happier with your computer's performance when you're done, in addition.

Your Intel storage drivers are outdated as well, not a good thing at all. I would look on the computer manufacturer's site for an update.

iaStor.sys   Thu Jul 12 18:59:22 2007 (4696B24A)

Remove or update Acronis:

tifsfilt.sys Wed Aug 29 08:37:17 2007 (46D5687D)
timntr.sys   Wed Aug 29 08:13:12 2007 (46D562D8)

There are more outdated drivers, but let's wait on these results before going on.

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul  9 06:32:33.761 2010 (UTC - 4:00)
System Uptime: 0 days 21:50:36.859
*** WARNING: Unable to verify timestamp for ONDAusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ONDAusbnet.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 20:47:20.887 2010 (UTC - 4:00)
System Uptime: 0 days 2:08:19.665
BugCheck 1000007E, {c0000005, 83166160, a2ef3b20, a2ef3700}
Probably caused by : ntkrpamp.exe ( nt!IoBuildPoDeviceNotifyList+324 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 18:37:43.707 2010 (UTC - 4:00)
System Uptime: 0 days 1:04:14.485
*** WARNING: Unable to verify timestamp for ONDAusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ONDAusbnet.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 15:14:05.669 2010 (UTC - 4:00)
System Uptime: 0 days 5:13:58.300
*** WARNING: Unable to verify timestamp for ONDAusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ONDAusbnet.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 09:58:59.326 2010 (UTC - 4:00)
System Uptime: 0 days 18:06:48.088
*** WARNING: Unable to verify timestamp for ONDAusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ONDAusbnet.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul  3 15:51:24.571 2010 (UTC - 4:00)
System Uptime: 0 days 11:02:47.333
*** WARNING: Unable to verify timestamp for ONDAusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ONDAusbnet.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul  1 10:25:04.148 2010 (UTC - 4:00)
System Uptime: 4 days 3:50:11.960
*** WARNING: Unable to verify timestamp for ONDAusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ONDAusbnet.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jun 19 19:00:21.868 2010 (UTC - 4:00)
System Uptime: 1 days 1:36:32.443
*** WARNING: Unable to verify timestamp for ONDAusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ONDAusbnet.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[Wizek]

Hi there! Your issue seems to be similar to mine, you may check out my solution here and see if it helps.

 

[nusha]

Thank you very much for your great help!
Unfortunately I still have some questions:
1. I can't find any newer drivers for ONDA. (Could be that I don't know where to look, but I went to their site and I have the latest ones...). Does it mean that I need to get a new modem that has newer drivers available?

2. I can't find Acronis on my system...

3. I originally had Windows Vista on my laptop and then update to Windows 7, so when I go to HP web site for latest drivers - they don't show any for my laptop for Windows 7. I found the update for Vista though and installed it but could it be a problem since I don't run Vista anymore?

Thank you again, I am installing Microsoft Security Essentials now instead of my Norton which in fact was Symantech Endpoint Protection 11, which I loved and it didn't slow down my PC, but I'm gonna give MSE a try

 

[nusha]

Well, after 5 hours of searching and some soft tweaking I finally managed to make my modem work with windows 7 drivers and different communication soft that was made for the same modem but different provider. Ufff.... I updated my HP drivers and switched my antivirus as I already mentioned before. Running Vuze now. I'll let you know how it goes!

 

[Jonathan_King]

Sounds good, thanks for the report.

Keep us posted!

 

[nusha]

So far - 2 days of work and quite a bit of downloading - and no BSOD. I'm not sure what exactly did the trick but something tells me the updating of my usb modem drivers is the key.

Thank you for your help so very much!!!
If anyone needs the drivers and the soft for this particular modem (I doubt but why not...) - let me know I'll send them to you.

ONDA MTS03HS or ETZ mf628

Thank you again!!!!!!!!!!!!!!!!!

 

[Jonathan_King]

Thanks for the report!

It could be the anti-virus as well. Either way, it was definitely network-related, and I'm glad you got it done with.

If you need anything else, don't hesitate to post.

 

[nusha]

Hi again
It seems that I have another problem now...
I get BSOD after my screen freezes or once it didn't start and went to BSOD right away. it seemed to be due nvlddmkm.sys. I upgraded the driver but it still happening and now worse then before. My screen actually shut down today for 30 min. Then started working again... (not sure if it's related...)
I'm attaching the dump file (just one this time. I had BSOD before today 2 times but I only got today's dump file for some reason).

Thank you in advance!

Nina

 

[Jonathan_King]

Hello again Nina,

I am wondering if perhaps your GPU is overheating. Could you possibly test your temperatures with Speedfan, after some heavy usage?

SpeedFan - Access temperature sensor in your computer

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Aug  4 12:22:10.860 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:48.716
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
[/font]

 

[zigzag3143]

Does Speedfan test GPU?

 

[Jonathan_King]

Yes, it does, provided the GPU has a sensor.

 

[nusha]

Thank you for your quick reply!!
Actually yeasterday the screen died completely and for 3 hours there was nothing but just the backlight on it, not even the logo or splash light. Then I removed the battery, pressed power button for 60 sec then pluged computer in and it started. A lso I replaced my nvlddmkm.sys with the one from nvidia folder (nvlddmkm.sy_) by using extract.exe in cmd. Working so far.
I checked the speed as you asked, attached the pictures for you. The one on the left - is the computer at rest, nothing major was running. The other one - the Pinnacle Studio was loading.

Thanks again

Nina

 

[zigzag3143]

Yes, it does, provided the GPU has a sensor.

Mine does and it doesnt (at least on this version--downloaded yesterday)

 

[Jonathan_King]

I believe those temperatures support my theory. I suggest taking a can of compressed air and blowing out the air vents on the laptop. If you're good with a screwdriver, and don't mind opening up your laptop, you can also try to clean out the dust in there.

If you are dust-free, and still getting temps like that, I recommend investing in a cooling pad.

 

[nusha]

So you think this nvlddmkm.sys problem comes from the overheating? The freezing of the screen and all?
I actually have a cooling pad (logitech), but I'll go ahead nad open the computer up to clean it.
Thank you again
I'll keep you posted.
Nina