BSOD, Fans go crazy before hand.

[imagecreators]

Hi there,

This is my first post so please excuse any rookie mistakes.

I'm assuming you can see my system specs as I've already filled them out. The computer BSOD's at seemingly random times. The only time it can be reproduced is when using Illustrator CS6 working on a file that has multiple placed images in it. It's sporadic otherwise. The fans whir like a jet-plane taking off before the BSOD, which makes me wonder if something is overheating.

Find a .dmp file attached.

I would appreciate any help on identifying why it BSOD's. It's driving me nuts!

I'll answer any questions you have, and do anything you tell me, to fix it.

Thanks for your time.

 

[koolkat77]

You have a number of outdated drivers. Please check and install the latest version available.#

adfs.SYS Mon Nov 3 22:48:14 2008 (490F2B4E)
Adobe File System Driver
Driver Reference Table - adfs.SYS

Rt64win7.sys Thu Jan 13 17:57:19 2011 (4D2EE89F)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

atikmpag.sys Wed Apr 20 07:22:32 2011 (4DAE3558)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Wed Apr 20 07:53:29 2011 (4DAE3C99)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

RtHDMIVX.sys Wed Jul 6 16:09:50 2011 (4E14346E)
Realtek HD Audio sound driver
Driver Reference Table - RtHDMIVX.sys
​

Please run these tests and report back the results
__________________________________________

1. SFC /scannow to check windows for corruption - SFC /SCANNOW - System File Checker
2. Disk check for errors on the hard drive - Run Disk Check in Windows 7
3. Troubleshoot apps by a clean boot - Performing a Clean Startup
4. Memtest86+ paying attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
___________________________________

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor.
Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Thu Oct  3 06:55:15.240 2013 (UTC + 6:00)
System Uptime: 0 days 5:25:29.380
BugCheck A, {fffff8000600c000, d, 1, fffff80004a6940b}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+6905 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[imagecreators]

Ok - Awesome!

I'm not at work till monday now, but will run the checks when I can. Thanks

 

[koolkat77]

No hurries..Take your time

 

[imagecreators]

Hey koolkat,

I've updated the drivers I can - I just can't figure out how to update "adfs.SYS Mon Nov 3 22:48:14 2008 (490F2B4E)
Adobe File System Driver"

Can you help?

I'm going to go through the checks now

 

[koolkat77]

Hey koolkat,

I've updated the drivers I can - I just can't figure out how to update "adfs.SYS Mon Nov 3 22:48:14 2008 (490F2B4E)
Adobe File System Driver"

Can you help?

I'm going to go through the checks now

We'll update that driver later

Let us know the results.

 

[imagecreators]

1. SFC \scannow returned that the verification process showed that some files were corrupt but couldn't be fixed. Find CBS.log attached.

2. Chk Disk returned that "No problems were found on the device or disk. It is ready to use"


3. I'm running the PC with just windows services today (started yesterday afternoon). Will do this for a couple days and see if it BSODs or not. Then add some thjird party services in.


4. MemTest went through 7 passes with no errors. However, I was watching the CPU temperature: it was mostly around 65-70 deg through the test, but sometimes went up to 80-87 deg... is that normal?



5. Hard drive test passed. I used WD within microsoft test. Much quicker - and I don't have much time to run tests as work needs to be done haha...


6. Also find Speccy Summary attached Will keep an eye on the temps also. It's a cold day here in NZ today, and it's only been on for 20 minutes in the shot, so the temp isn't very high at all!




Thanks heaps for your help

 

[NoelDP]

There's only the one error showing in the SFC scan -

 Line 73743: 2013-10-07 10:04:48, Info                  CSI    00000314 [SR] Repairing 1 components
 Line 73744: 2013-10-07 10:04:48, Info                  CSI    00000315 [SR] Beginning Verify and Repair transaction
 Line 73745: 2013-10-07 10:04:48, Info                  CSI    00000316 [SR] Cannot repair member file [l:22{11}]"diskmgt.h1s" of Microsoft-Windows-Help-Diskmgt.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

I'll post a fix for that later.

However, there are a number of warnings in the background CBS log - and it would be worth running the CheckSUR tool to see if that catches other problems...

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and upload it to your reply.

 

[NoelDP]

I've uploaded a file - icsaa.zip- to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print theseinstructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, starttapping F8 - this should bring up the Advanced Boot Menu, at the top of whichshould be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\icsaa
hit the enter key - if you get a 'NotFound' error try
DIR D:\icsaa
or
DIR E:\icsaa



The drive letter in use when you find the folder willneed to be substituted (for<drive>) into the followingcommand...



XCOPY<drive>:\icsaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time)andwhen the prompt returns, type
EXIT
and hit the Enter key to exit CommandPrompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in anElevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, andpost a new link

 

[imagecreators]

Thanks Noel. I'll see if I have time to do that tomorrow

 

[imagecreators]

Hey Noel.

Find the files attached Thanks!

 

[NoelDP]

CheckSUR found and fixed a couple of problems - the remaining 'errors' are normal for IE10 installs on Win7

There are no major errors in the CBS log, and SFC reports clear.


How is the system behaving now?

(handing you back to the BSOD experts!)

 

[imagecreators]

Sweet.

And I'll run it over this week and see if anything happens. I'll add back in some of the third party services and see what happens too. Thanks

 

[NoelDP]

Good luck!

 

[imagecreators]

Well that didn't last long lol.

It just froze on me. no BSOD, just froze. Had InDesign, Illustrator, Firefox and a couple explorer windows open. Adobe products had no actual files open. Only thing different to a minute before was an adobe update icon in the system tray.

Any thoughts? Any logs I could get to you?

 

[NoelDP]

Murphy strikes again!
I'll leave you to the tender mercies of the BSOD specialists :devil:

 

[koolkat77]

Please upload new reports