BSOD - Focusrite USB2 audio interface is the suspect

[twentydollarjim]

Hi guys, recently bought a digital audio workstation from Scan (UK based company) with a Focusrite audio interface. Been getting BSOD SYSTEM SERVICE EXCEPTION when running the sequencing software Cubase 7. The main culprit when the crashes occur is obviously the Focusrite interface but I can't be certain.

I've attached the latest dump. Any tips would be greatly appreciated!

System specs:

Asus Z97-PRO (Wi-Fi ac) Motherboard
Intel Core i7 4790K s1150
CORSAIR 8GB DDR3 1600MHz 1.35V
750W EVGA GOLD-2 PSU
HR-02 Macho INTEL/AMD COOLER
2GB Palit GTX750Ti KalmX Silen
250GB SSung 840 EVO SSD Basic
2TB WD Red WD20EFRX SATA 3.5
Focusrite Scarlett USB2 2in4ou (THE POSSIBLE SUSPECT)

Thanks again!

 

[fireberd]

I have a recording studio (using Sonar X3 and a Roland Studio-Capture).

If you suspect the Focusrite, I've found Focusrite support very good and relatively fast to answer. Focusrite is a UK company and their support is located there.

Have you ever run the DPC Latency Checker, just to see how the system is? If not, give that a shot, as it may show there is a problem (other than the Focusrite). DPC Latency Checker

I didn't look at your dmp file as I apparently do not have anything that is compatible to view it.

 

[twentydollarjim]

Thanks fireberd. I have contacted Focusrite and am awaiting a reply.

I have used the Latency Checker in the past and may give it another shot.

Be interested to know what some of the users here make of the dump files.