BSOD following system idle

[pinkfluffyone]

Hi,

I'm new here so i'm hoping you can help.

I recieved my computer from a family member about 6 months, when he gave it me he told me it had a problem of BSOD, my knowledge of computers is limited and having read forums i have tried to update all my drivers, i have also unplugged different equiptment attached to the pc but still i get the BSOD after the system is idle and has been brought back to life, this happens anywhere between 1-15 mins of it being brought back to life.

following is my system info, and i have (fingers crossed) attached the dump files.


OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name KATY-PC
System Manufacturer Packard Bell NEC
System Model 00000000000000000000000
System Type X86-based PC
Processor Intel(R) Pentium(R) D CPU 2.80GHz, 2793 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD W7301VP2.031, 17/02/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Katy-PC\Katy
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 829 MB
Total Virtual Memory 4.00 GB
Available Virtual Memory 2.63 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys


Looking forward to any info that can help me, and hoping it's not a hardware problem :\

cheers

 

[ePeen]

Hello, welcome to SevenForums!

I have taken a look at the dumps you have provided, and after debugging at least ~10, all 10 were caused by HDAudBus.sys (HD Audio Drivers) with the same 9F bugcheck (driver power state failure).

I'd recommend uninstalling your current audio drivers and installing the latest audio drivers for your system.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 85bf81e8, Physical Device Object of the stack
Arg3: 82769ae0, Functional Device Object of the stack
Arg4: 84f46bc8, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  HDAudBus.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79c00

MODULE_NAME: HDAudBus

FAULTING_MODULE: 90344000 HDAudBus

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
82769a94 82708f0f 0000009f 00000003 85bf81e8 nt!KeBugCheckEx+0x1e
82769b00 82708f88 82769bac 00000000 82776380 nt!PopCheckIrpWatchdog+0x1f5
82769b38 826bc019 827846e0 00000000 cf244e3e nt!PopCheckForIdleness+0x73
82769b7c 826bbfbd 8276cd20 82769ca8 00000001 nt!KiProcessTimerDpcTable+0x50
82769c68 826bbe7a 8276cd20 82769ca8 00000000 nt!KiProcessExpiredTimerList+0x101
82769cdc 826ba00e 003546e4 86c78d48 82776380 nt!KiTimerExpiration+0x25c
82769d20 826b9e38 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82769d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_3_HdAudio_IMAGE_HDAudBus.sys

BUCKET_ID:  0x9F_3_HdAudio_IMAGE_HDAudBus.sys

Followup: MachineOwner

 

[pinkfluffyone]

thankyou for such a speedy reply,

The hd audio drivers would ring a bell with me, as everytime i switch on the pc it ALWAYS wants to re-install them, so i removed them, however when i rebooted my pc it instantly wanted to reinstall them again being win 7. is there anyway i can switch off auto updates? as i said i know a little about computers, i don't think my knowledge is the right place lol.

 

[ePeen]

thankyou for such a speedy reply,

The hd audio drivers would ring a bell with me, as everytime i switch on the pc it ALWAYS wants to re-install them, so i removed them, however when i rebooted my pc it instantly wanted to reinstall them again being win 7. is there anyway i can switch off auto updates? as i said i know a little about computers, i don't think my knowledge is the right place lol.

Yes, of course!

1. Open Windows Update by clicking the Start button
   
   . In the search box, type Update, and then, in the list of results, click Windows Update.
2. In the left pane, click Change settings.
3. Under Important updates, choose the option that you want.
4. Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then click OK.
   
   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

You can also choose if you want to allow anyone to install updates by selecting the Allow all users to install updates on this computer check box. This applies only to updates and software that are installed manually; automatic updates will be installed regardless of the user.

 

[pinkfluffyone]

ok,

thankyou for explaining how to change my update settings, i now get that

my next question would be once i uninstall the audio drivers for my system, how do i find the new correct drivers for my system?

thankyou

 

[ePeen]

You're going to want to use the Intel Driver Update Utility to find the latest drivers for your specific components.

Another important thing to mention, after checking the sys_list document to check up on a few things, I noticed you have Daemon Tools installed. Daemon Tools is legendary for causing BSODs in the Windows 7 environment, so please uninstall Daemon Tools from your system after updating your drivers and report back.

 

[pinkfluffyone]

ok,


so now i'm having fun, the Intel Driver Update Utility recognises my devices but there are either unknown or unsupported...and that's all my devices on the computer, for example this is what i get from the audio devices column

Product Detected High Definition Audio Device
Current Driver Installed 6.1.7601.17514
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

so i'm still clueless as what drivers to download, as for daemon tools, i only installed that about a month or so ago, and my BSOD has been going on a hell of a lot longer didn't think it would be that but i have uninstalled in anyway. anymore help would be greatly appreciated

thankyou

 

[ePeen]

Did the manufacturer supply the driver 'branding' it post-Intel? You may need to go to the manufacturer of the computer's website (IE: Gateway, Dell, HP, etc), and download there.

 

[pinkfluffyone]

i have no idea, as i said in my first post i was given it about 6 months ago from a family member, never thought i would have this much trouble with it. it is a packard bell pc so i'm gonna go and look on there site to see what i can find, but i'm still very clueless as to how i can fix this BSOD.

 

[ePeen]

Don't worry my friend, we'll get you sorted as soon as possible

If you cannot find the drivers I'll have someone help as I do not know myself where to locate your specific drivers. If after updating your drivers you're still BSOD'ing, we move onto other tests, so do not worry just yet!

 

[pinkfluffyone]

ok, thank you for being patient with me

well after looking and looking it appears that my machine it getting quite old and as a result the original drivers for my machine might not be available, i have found that my machine is a packard bell imedia 5070 if this helps any,

i really don't want to install driver doctor or anything like that if i can help it, as they usually send me to a page where i need to pay for something and i don't do internet purchasing.

to add, once i uninstalled daemon tools my computer now can't find a windows service to run from? i'm so confused but want to get the audio thing sorted as that's what as you said is causing my BSOD.


thankyou

 

[ePeen]

Can you type out to me or show me the exact error you're getting? Also, the audio drivers may not be your direct cause to your BSODs, but regardless I would like to make sure your drivers are up to date as that's always important. If the manufacturers website says there are no up to date drivers for your components, then that's that. Unfortunately, with some old pre-built computers, there isn't any up to date drivers.

 

[pinkfluffyone]

i'm afraid i can't lol, i restarted my pc so could get the message up again, and it appears to have sorted itself out, everything looks normal again, so i'm back to looking for the issue that is my BSOD.

 

[ePeen]

AH, good to hear.

Alright, here's what I want you to do:

Three tests I'd like you to run:

Chkdsk:

1. Open the "Computer" window
2. Right-click on the drive in question
3. Select the "Tools" tab
4. In the Error-checking area, click <Check Now>.

Memtest:

Read the following to test your memory for errors.

Driver Verifier:

Read the following to enable Driver Verifier. Use Driver Second if Memtest finds nothing, as it's likely a software / driver issue, we just aren't being told what it is, and hopefully Driver Verifier will than force a crash if it finds the violating driver.

 

[pinkfluffyone]

i'm back again,

right then, ran the first Chkdsk, came up with nothing.

didn't read it properly, and tried the driver verifier, this didn't come up with anything as far as i can tell, however when i did bring it back from idle mode, and it went to blue, it never actually blue screened. just rebooted, and rebooted and rebooted until after a forced turn off it finally came back to life.

memtest i can't get to run, i hve followed all steps that are listed, but when i restart my pc it just boots up as normal.

to add to all this, i now have a very low annoying ticking going through my tower, which i think maybe graphics card bearings. not happy, can it hurt it running the pc whilst it's ticking.

 

[ePeen]

Ticking could be caused by many things, fan bearings in any fan(s), PSU, Hard Drive, etc.

 

[pinkfluffyone]

i have it confirmed, bearings going in my graphics card, king of hindering my process for sorting my BSOD out, as the noise it's making is driving me crazy.

 

[ePeen]

I would recommend sorting this, as possibly your graphics card may be overheating? Just a theory. Either way, I'd get that sorted out.

 

[pinkfluffyone]

ok i'm back, and graphics card is now all sorted
so, back to what i was saying as regards to the test that i had done and the results that i got.

i'm back again,

right then, ran the first Chkdsk, came up with nothing.

didn't read it properly, and tried the driver verifier, this didn't come up with anything as far as i can tell, however when i did bring it back from idle mode, and it went to blue, it never actually blue screened. just rebooted, and rebooted and rebooted until after a forced turn off it finally came back to life.

memtest i can't get to run, i hve followed all steps that are listed, but when i restart my pc it just boots up as normal.

however, now that my graphics card is sorted, i'm going to wait untill is goes into standby again, and see if it blue screens once live again. so here's hoping it was just the graphics card that was causing the problem, i dunno we'll soon find out.

 

[pinkfluffyone]

right then, graphics card being sorted made no difference to my BSOD, however now it doesn't blue screen it just reboots, really confused.