Solved BSOD for no particular reason.

[ExTc93]

Hi Guys, I'm a newb here. I have a BSOD issue with my computer. I don't know the reason yet .. but what i can tell you is BSOD occur at times when i'm only surfing the web or just clicking around the files of the computer. :S This is the only reasoning i have for my BSOD .. Here is the file View attachment 330890

Please help

 

[Arc]

Hi ExTc93.

Uninstall the display driver using DDU and and try to install CCC 13.12 WHQL.

Also Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

OS Name    Microsoft Windows 7 Ultimate
Version    [COLOR=Red]6.1.7600 Build 7600[/COLOR]

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Let us know the results.
___________________________________

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+28ece )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  9

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF80000BA2FB0

LAST_CONTROL_TRANSFER:  from fffff8800fe68ece to fffff800030bdf00

STACK_TEXT:  
fffff800`00ba2388 fffff880`0fe68ece : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba2390 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x28ece
fffff800`00ba2398 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff800`00ba23a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+28ece
fffff880`0fe68ece ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+28ece

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  534de73d

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+28ece

BUCKET_ID:  X64_0xA0000001_atikmdag+28ece

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa0000001_atikmdag+28ece

FAILURE_ID_HASH:  {fe9ca8bf-417e-7edf-c2ea-22e52071137a}

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0fe40000 fffff880`10d50000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Apr 16 07:43:17 2014 (534DE73D)
    CheckSum:         00EADC32
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[ExTc93]

What is DDU ?

 

[Arc]

Display Driver Uninstaller.

The blue texts are hyperlinks. Click on those, you will get everything you want to know about it.

 

[ExTc93]

Thanks ! The issue has been solved

 

[Arc]

Good news.

Let us know for any further issue.