BSOD for what seems several reasons

[indubitablytim]

I'm new at this, please bear with me.

I recently bought the components for this computer and put it together...and installed win 7... and have been crashing regularly.

The blue screen has displayed a few different messages: either IRQL_not_less_or_equal or Page_fault_in_non_page_area or a generic blue screen. Usually when I am running multiple programs etc.

Google search suggests the same solutions for all BSOD; check drivers, check compatibility, check memory.

My components suggest compatibility, and I have downloaded/installed all drivers which are obviously accessible.

I will run the memory test overnight tonight and see what happens.

I do not know how to post dump files or diagnostics... i assume my system stats are included, as I posted them on sign in. If that stuff needs to be posted here, please let me know.

Otherwise, I am clueless. Any/all advice is appreciated!

Tim.

 

[steve-pressman]

Go to the search option then type in

c:\windows\minidump

Then zip the file and upload with your post, one of the kind experts will look at it for you and get back to you.

Steve

 

[indubitablytim]

Right.
My computer denied access to the minidump files, despite my having set the security settings.
Windbg debugger could not access the dump files...
In safe mode, I gained access with the debugger, but the debugger could not find the right symbols.
I accessed a symbol path and reran the debug dump program and have a result.

The resulting text is saved in a 4.9KB notepad; attached.
I dont see the need to zip so small a file.
Am I right to guess that I missed a step along the way?
Is the short text file ample to describe my crashes?

Many Thanks!!

 

[usasma]

The error points a tcpip.sys - a Windows networking component.
So the most likely issue is with your networking drivers.
But there are other things that can cause this (such as security applications/firewalls).

Please do this:
MSINFO32
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO\" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

Then do this:

Driver Removal and Reinstallation
Please do the following:
- download a fresh copy of the latest Win7 version of the program for the networking driver from the device manufacturer's website (not from Windows Update or from the Update driver function in Device Manager). If there are no Win7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's

 

[indubitablytim]

Thank you very much!

Attached is the System Info.

Getting to work on the drivers now.

Thanks!

 

[usasma]

Several errors in the MSINFO32 file - one points to NETIO.SYS, a component of Windows networking.

First, please check your Device Manager for an unknown device named:
BHDrvx86 ROOT\LEGACY_BHDRVX86\0000 This device is not present, is not working properly, or does not have all its drivers installed.

I'm not sure what it is, but suspect that it may be related to your networking (which is an issue for you).
If not associated with networking, then it's associated with your Norton product.

Driver Removal and Reinstallation
Please do the following:
- download a fresh copy of the latest Win7 version of your networking drivers (both wired and wireless if so equipped) from the device manufacturer's website (not from Windows Update or from the Update driver function in Device Manager). If there are no Win7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's

If this doesn't solve things, then try the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall your Norton programs from Control Panel...Programs...Uninstall a program
- remove any remnants of the Norton programs with this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- test to see if that fixes the crashing.

If the BSOD's continue after this, please post back and we'll work on some other stuff.

 

[indubitablytim]

Was unable to find the mystery device. I'm not sure how to dig deeper into the device manager to find BHDrvx86 ROOT\LEGACY_BHDRVX86\0000 .

Swapped the antivirus.

Have downloaded and installed newest basic drivers. I'm shy about jacking with the numerous system drivers though... All of the hardware manufacturers' drivers updates are in the system.

Am still crashing regularly with several different error messages.

The RAM test shows no errors.

I'm having trouble decoding the crash dump files with windbg, but am seeking the solution there.

I can force the system to crash by trying to play memory intensive games.

Otherwise, I am at a loss.

Many Thanks.

 

[usasma]

A bit more research show it (BHDrvx86 ROOT\LEGACY_BHDRVX86\0000) to be "BASH" by Deep Sky Technologies - and it's known to be a part of Norton/Symantec products. Since you've uninstalled your Norton, that should have fixed it.

Can you upload the memory dump files?
Have you run the memory diagnostic?
Have you run a hard drive diagnostic?

 

[indubitablytim]

Problem solved. Faulty hardware was causing all of the problems. The graphics card was a lemon, and the machine humms beautifully now that it has been replaced.

Many thanks for all of the help and effort here.

 

[steve-pressman]

Thanks for letting us know it is resolved