BSOD Frequently Occuring

[jdizzle921]

This is the third time I've had the infamous Blue Screen of Death occur this month.

Attached is the BSOD dump files and reports. I also attached a photo I took of the screen. Never mind, it won't attach for some odd reason.

Also, here is some of my system info:

Running: Windows 7 64 bit
Memory: 12 GB
Processor: Intel Core i7 950 @ 3.07 GHz
Video Card: AMD Radeon HD 6800

I purchased everything at Micro Center and had their technicians assemble and install everything. The computer is just over 1 yr old (13 months) and has been running pretty well until now.

Any help would be greatly appreciated as I am stumped as to why my desktop is doing this.

 

[JMH]

Symantec is a frequent cause of BSOD's.
Please remove it and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

[zigzag3143]

In addition to removing the Symantec as JMH suggests;

All 4 of these are virtually the same. You AiCharger.sys is causing your USBHUB.SYS to take to long to reply. May be voltage, or drivers.

I would remove the AiCharger.sys at least to test (your device will natively charge on USB)

 

[jdizzle921]

First off, thank you for the prompt replies. Let me apologize in advance if I ask too many questions, I'm new to the whole system troubleshooting thing as I don't want to remove or modify something that will end up getting me into more trouble than I already am....

@JMH- I just removed the Norton software and I'm about to install the MSE, my only question is how can I tell if
Norton was the culprit after installing MSE? Should I create and attach another BSOD report for you guys to check out? Or is there another way?

I only ask because I do not want to leave my system vulnerable to intrusions while testing things out without Norton installed. I know that Norton is by no means perfect anti virus software, but I've been pretty happy the few years I've been using it as it seems to keep the majority of the things from getting to my computer.

@zigzag- My apologies for my ignorance on the subject, but how should I go about removing the AiCharger.sys file? Just locate it on the C: drive and delete it? Or do I have to do an un-install of some sort?

Also, what were you referring to when you mentioned "All four of these are the same"?

Thank You Again. I genuinely appreciate all the help.

 

[zigzag3143]

First off, thank you for the prompt replies. Let me apologize in advance if I ask too many questions, I'm new to the whole system troubleshooting thing as I don't want to remove or modify something that will end up getting me into more trouble than I already am....

@JMH- I just removed the Norton software and I'm about to install the MSE, my only question is how can I tell if
Norton was the culprit after installing MSE? Should I create and attach another BSOD report for you guys to check out? Or is there another way?

I only ask because I do not want to leave my system vulnerable to intrusions while testing things out without Norton installed. I know that Norton is by no means perfect anti virus software, but I've been pretty happy the few years I've been using it as it seems to keep the majority of the things from getting to my computer.

@zigzag- My apologies for my ignorance on the subject, but how should I go about removing the AiCharger.sys file? Just locate it on the C: drive and delete it? Or do I have to do an un-install of some sort?

Also, what were you referring to when you mentioned "All four of these are the same"?

Thank You Again. I genuinely appreciate all the help .

Sorry. Too little sleep and not enough coffee. All four crash logs (DMPS) were caused by the same driver.

If you installed AICharger for a device you can UN-install it from the control panel, if not then you can rename AiCharger.sys to AICharger.bak so it cant load.

Feel free to ask questions. We all came here knowing nothing and have learned.

Ken

 

[JMH]

You ask

@JMH- I just removed the Norton software and I'm about to install the MSE, my only question is how can I tell if
Norton was the culprit after installing MSE? Should I create and attach another BSOD report for you guys to check out? Or is there another way?

I only ask because I do not want to leave my system vulnerable to intrusions while testing things out without Norton installed. I know that Norton is by no means perfect anti virus software, but I've been pretty happy the few years I've been using it as it seems to keep the majority of the things from getting to my computer.

Submit any further DMP's to us for analysis.

As stated earlier Norton /Symantec is often implicated in BSOD's.
The advice we give is based on experience. In the case of zigzag3143, many thousands of BSOD hours / analysis & help.
Of course it is your decision to accept & apply same... or not.
Note we did advise

Please remove it and replace it with Microsoft Security Essentials AT LEAST TO TEST

MSE in the interim should protect your system well... depending on your surfing habits.
Make sure the inbuilt Windows firewall is turned ON!

 

[jdizzle921]

Thank you for the replies.

I now have the Norton removed, and the WSE installed and attached another BSOD report with the two files as before. I think I did it correctly, but if not I can do it again.

I tried searching for the AICharger.sys file and could not locate it under that name. I did a quick search in the search bar and looked through the C drive for a bit but didn't turn anything up. Is there a certain spot where you think it would be? If so, I can go in there and re-name or delete it and upload another report.

 

[zigzag3143]

Thank you for the replies.

I now have the Norton removed, and the WSE installed and attached another BSOD report with the two files as before. I think I did it correctly, but if not I can do it again.

I tried searching for the AICharger.sys file and could not locate it under that name. I did a quick search in the search bar and looked through the C drive for a bit but didn't turn anything up. Is there a certain spot where you think it would be? If so, I can go in there and re-name or delete it and upload another report.

AiCharger is still present and should be in C:\windows\system32, but your search should find it.

You can simply rename AiCharger.sys>>>>>>AiCharger.bak so it cant load.

 

[JMH]

Did you remove Norton with the Removal Tool as recommended in Post 2?

It still shows in your analysis.
Refer snip.

View attachment 203442

 

[jdizzle921]

@ZigZag- Hmm..this is odd. I opened up the System32 folder and did the search again but the AICharger.sys file isn't there. I did the manual search again and the only 'ai' titled file I have in there is 'aitagent' which definitely isn't it.

@JMH- Yep, I used the un-install tool from the Norton website you linked and then used the WMS link as well. Do you think I should try installing the uninstalling again perhaps?

 

[JMH]

@JMH- Yep, I used the un-install tool from the Norton website you linked and then used the WMS link as well. Do you think I should try installing the uninstalling again perhaps?

Yes.

 

[jdizzle921]

My apologies for the delay. I've been swamped with work lately.

Quick update...I jumped on my desktop a few minutes ago to upload another BSOD report and ironically had another BSOD occur.

This was before I did the installation and un-installation of Norton.

Upon re-installing Norton, I was prompted to uninstall MSE, but I skipped it. I now have done the un-installation and I believe have everything set.

The first file is the BSOD that occured before I was able to start the install/un-install process, and the second is once all that was done.

Thank you once again for all the help so far, I greatly appreciate it.

 

[writhziden]

Problem Devices:

J:\	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&3#	Failure using the VxD loader.
G:\	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&0#	Failure using the VxD loader.
F:\	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&1#	Failure using the VxD loader.
CANON_DC	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_HP&PROD_PHOTOSMART_PLUS&REV_1.00#7&A2C57E0&0&CN0424125405MM&0#	Failure using the VxD loader.
8GB SD CARD	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&2#	Failure using the VxD loader.

Security Software:

[B][COLOR="Red"]ccsvchst.exe	c:\program files (x86)\norton safe web lite\engine\1.2.0.6\ccsvchst.exe	1212	8	1024	10240	3/23/2012 8:53 PM	10.1.0.37	126.95 KB (130,000 bytes)	8/24/2011 12:36 AM[/COLOR][/B]
msmpeng.exe	c:\program files\microsoft security client\antimalware\msmpeng.exe	948	8	200	1380	3/23/2012 8:52 PM	3.0.8402.0	12.48 KB (12,784 bytes)	4/27/2011 5:21 PM
nissrv.exe	c:\program files\microsoft security client\antimalware\nissrv.exe	2688	8	200	1380	3/23/2012 8:53 PM	3.0.8402.0	281.52 KB (288,272 bytes)	4/27/2011 5:21 PM
msseces.exe	c:\program files\microsoft security client\msseces.exe	3716	8	200	1380	3/23/2012 8:53 PM	2.1.1116.0	1.37 MB (1,436,736 bytes)	6/15/2011 2:35 PM

Still remnants of Norton (this is the After reports, so it should be removed, correct?)

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\jdizzle921\Windows_NT6_BSOD_jcgriff2\032312-18813-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`045f2500?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02e59000 PsLoadedModuleList = 0xfffff800`0309d650
Debug session time: Fri Mar 23 18:24:34.534 2012 (UTC - 6:00)
System Uptime: 0 days 3:58:24.643
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009d5c060, fffff800045f2518, fffffa800b547580}

Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009d5c060, Physical Device Object of the stack
Arg3: fffff800045f2518, Functional Device Object of the stack
Arg4: fffffa800b547580, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88005a79000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`045f24c8 fffff800`02f43192 : 00000000`0000009f 00000000`00000003 fffffa80`09d5c060 fffff800`045f2518 : nt!KeBugCheckEx
fffff800`045f24d0 fffff800`02ee0a6c : fffff800`045f2600 fffff800`045f2600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`045f2570 fffff800`02ee0906 : fffff800`0307ff00 00000000`000dfdde 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045f25e0 fffff800`02ee07ee : 00000021`4e3b5666 fffff800`045f2c58 00000000`000dfdde fffff800`0304ee48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`045f2c30 fffff800`02ee05d7 : 00000009`ff414ac1 00000009`000dfdde 00000009`ff414aef 00000000`000000de : nt!KiTimerExpiration+0x1be
fffff800`045f2cd0 fffff800`02ecda6a : fffff800`0304ae80 fffff800`03058cc0 00000000`00000000 fffff880`014b9a00 : nt!KiRetireDpcList+0x277
fffff800`045f2d80 00000000`00000000 : fffff800`045f3000 fffff800`045ed000 fffff800`045f2d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

Followup: MachineOwner
---------

Caused by AiCharger Asus Charger Driver; ASUSTeK Computer Inc. -Support-

 

[jdizzle921]

I recognize the first one, that looks to be my All-In-One memory card reader. To fix that so I can continue using it as intended do I need to install some sort of driver or update, etc.?

Yep, if the second picture is from the 'After' BSOD report it's with Norton REMOVED. Why it's still there I have absolutely no idea as I used the un-install link from Norton that was on the first page of the thread.

For the third one I really have no idea what to look for on that. Any suggestions?

 

[writhziden]

If you fill in your system specs, I can help you find drivers for your system and hopefully clear up the AiCharger and Problem Devices issue. Please use http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html as a guide to fill in the specs, and follow the guide carefully.

 

[jdizzle921]

Not a problem...

CPU: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz

Motherboard: ASUSTeK Computer INC. SABERTOOTH X58

BIOS: BIOS Date: 11/16/10 20:16:12 Ver: 08.00.15

Total Memory: 12.00 GB

Usable Memory: 11.99 GB

HDD: (1) Hitachi HDS721010CLA332 ATA Device (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device (4) Generic STORAGE DEVICE USB Device (5) Generic STORAGE DEVICE USB Device

Sound Card: (1) AMD High Definition Audio Device (2) Realtek High Definition Audio

Graphics Card: AMD Radeon HD 6800 Series

OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

 

[writhziden]

Ai Charger is an ASUS utility and should be able to be removed through Start Menu -> Control Panel -> Remove a program

Let me know if you have any trouble with that. It allows: Charge your iPhone / iPod / iPad through USB port quickly


For the all-in-one memory card reader, I assume this was bought separately from the motherboard? Who is the manufacturer? I imagine if you go to the manufacturer's website, they have a support site for your device to get the appropriate drivers.

 

[jdizzle921]

Thanks!

ASUS is all removed.

With the card reader, it's one of the San Disk 12-In-1 readers (Model# SDDR-89)
I have the only driver update that San Disk had available downloaded, but upon installing it I get an error prompt saying that it's only compatible with the older versions of Windows. (XP and 2003 were the two most recent OS's)

Is there anyway I can get around this?

Scratch that. It looks like choosing the 'Recommended Settings' prompt got everything installed.

I assume it's time for another BSOD report?

 

[writhziden]

If you have had more crashes, another report is warranted and advised.