Solved BSOD Gateway Laptop won't Reboot

[Jim Herter]

Gateway NV53 Laptop
MS Windows 7 Home Premium 64-Bit SP1
AMD Athlon II Dual-Core M300, 4.0 GB RAM 500 GB HDD

The night prior to the morning the computer crashed the speed was very slow. The
only major change attempted on this laptop was upgrades of Quickbooks from the
Intuit website.

The next morning I started using the computer and a Windows message screen
opened several times stating something about Desktop Manager (going on 2 days
recall) and another screen about sending a message to MS.
I immediately try to run MS Security Essentials with updated virus and spyware
definition. Real-time protection had been set to “Off” and not by me. Scan was
run with no threats. Would not allow to turn Real-time protection back on.
I run an application called Ccleaner v3.22 1800 (64-bit). I ran a Analyze of the
computer and cleaned with the Dump Cleaner option

Ran Malwarebytes scan which had updated definitions and no threats were found
with the exception of the Kodak AiO unsigned file – that has existed for months

The laptop crashed shortly afterward. The blue screen appeared and I did not
record the error message.

Boots through bios to the Windows Home Premium screen.

Gives two users as option; my name and other user (never had done that before).

Once started it will go no further than the the bios and blinking cursor then a
never ending loop of this same symptom.

If let sit at that screen for a couple of minutes the screen goes to Blue with
an error screen “MEMORY MANAGEMENT” as the single line after the header info

After a couple of minutes at that screen the computer reboots and goes to the
black screen with boot options. I chose ‘Safe Mode with Networking’ and the
computer booted with Windows Help and Support screen.
Also a Windows message screen “Windows has recovered from an unexpected shut
down.

Since I was not given a copy of Windows 7 with the computer or a recovery disc I
downloaded and created a Windows 7 Home Bremium bootable iso using a clean
computer and successfully created both a bootable DVD-R and flash drive.

I can get into F2 setting and change boot sequence. I’ve tried both and the
message states files loading. This will go to a black screen with ‘repair’ or
start Windows normally.From Safe Mode restore from several earlier restore
points (as many as 28 days prior to the crash date of 08/31) did not correct
problem.

 

[richc46]

Your BSODs seem to be caused by a driver. Please take this test for 36 hours and report the results after the test is completed.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
Try in Safe Mode if necessary

 

[Jim Herter]

I will have to try in Safe Mode as the laptop will not boot unless in Safe Mode and will not boot from the Bootable DVD-R or Flash that I previously described. Here are a couple more error messages:

I booted with flash drive; the usual message came up loading files… and went into a loop of restrting and repeating this message. I pulled the stick and let the computer boot after about 3 iterations. It went to a blue screen OBJECT1_ INITIALIZATION_FAILED.


Tried again with flash bootable iso and after one attempt of starting Windows a new blue screen with the following error. MEMORY_MANAGEMENT

The next attempt resulted in the following blue screen error: The driver is mismanaging system PTEs.

 

[richc46]

Do you have an installation CD, not the one that came with the computer if the computer came with Seven?

 

[Jim Herter]

No; I do not.

 

[richc46]

Have you tried to boot with
http://www.sevenforums.com/tutorials/666-advanced-boot-options.html

 

[Jim Herter]

Yes I have. The reboot never gets beyond the aforementioned behavior of crashes and maddening loops of bios, cursor, bios, cursor, etc. I am backing up my program and data files and I will run your suggested 'verifier' routine.

 

[richc46]

Many times these problems are caused by drivers.

 

[Jim Herter]

I just attempted to create a System Repair Disc. All seemed to be going well until the end when I received the following error: System Repair Disc could not be created. The write failed because the drive returned error information that could not be recovered from. (0xC0AA0301).

I followed your verifier instructions and reboot the computer. Of course it went into a loop of the same bios, cursor, etc. I waited 15 minutes + for the bios to clear and rebooted in Safe Mode with Networking. Does this mean that the verifier is running in the background?

Should I simply leave the computer sit now for 36 hours?

 

[Jim Herter]

I was just given the opportunity to use system restore. It appeared to work normally then asked if I wanted to restore to an earlier point. I chose yes and it BSOD with the following 'new to me' message: A process or thread crucial to your system operation has unexpectedly exited or been terminated.

 

[richc46]

Just let the veifier do its thing, and then we will examine the files.

 

[Jim Herter]

Richard:

I was called out of town till today. The laptop has been on since Saturday morning (9/1) and the Verifier has, I assume, been running in the background. What is the next step?

 

[richc46]

If you did not get any BSODs, we move to the next step. If you did have BSODs, submit to us.

 

[Jim Herter]

No BSOD. The screen was left in Safe mode and the Control panel screen with no other programs or apps running -- that is where it was at when I returned home.

 

[richc46]

Ok begin using the computer and send the next BSOD reports, if any.
Try to note what you were doing at the time.

 

[Jim Herter]

Since not specified, I shutdown the computer and rebooted in normal start up mode (the reason for this is I have had no BSOD in Safe ode but linited Windows functionality).

When rebooted without and extended resting time; the pc shows the Gateway bios then Windows in a black screen then a quick black screen, then restart into the bios screen,black w/ cursoe, bios, etc. etc. etc. I have turned the laptop off and leaving it sit!

 

[richc46]

This tutorial may help you to boot
http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[Jim Herter]

I have followed through Step 4. Malwarebyte's database was and has been kept up. I ran a full scan. No malicious files.

I went to the Command prompt and ran sfc /scannow. Result: Windows Resource Protection did not find any integrity violations.

Going to Step 5

 

[Jim Herter]

I gave up on the tutorial and went to DefCon III after talking to one of my old systems guys. I told him all of the symptoms and attempted solutions. Because I ran about 6 different virus and malware applications and never found any infections, we ruled out that as a cause. I started thinking that because of the memory/IO and PTE error messages that possibly there was a problem with the SIMMs and my tech friend concurred. I removed and reseated the SIMMs and Windows finally started to the point of allowing the boot DVD that I previously mentioned that I created to work. I was able to start Windows after the files were loaded and Repair was completed. I shut the PC down after Java and other updates were completed. All seemed good so I Shut Down the Laptop and and reattached the cover. When I rebooted I got a BSOD IO error.

The removal and reinsertion of the SIMM seams to have solved most of the problems. I have successfully rebooted a couple of times. It is still flaky and I get an occasional BSOD with and IO error and something about debugging, during start up I should add. The screen does not stay in BSOD long so it's hard to read all of the text. The laptop will go into repair mode and generally gives a message about repair failed. I have been able to reboot a couple of times but not without a couple of tries and having Repair run again.

Any further thoughts? Any more definitive diagnostics I can run or download to determine/repair possible files? It just seems like there should be some utility to nail down the problem(s).

 

[richc46]

Here is information on hardware diagnosis
Diagnostics