BSOD - Happening Often

[sikhamo]

Hello,

I recently purchased a Dell which came with Windows 7 installed. A little while into using my laptop it started to crash and go to the BSOD, and now it is happening more often. It seems to happen randomly; for example while surfing the net, watching a film or even installing updates! The same message comes up every time it goes to BSOD and goes to memory dump. Once my system reboots it seems to work perfectly fine until the next crash. Once rebooted the message (found below) is shown.

I have done some research and there seems to be a lot of different advice on why this could be and how to solve. I am not sure how to go about it and would be grateful for some help. Should I run a free scan by registry booster and see what comes up? Or should I try to upload the dmp to the forum? Or will it have been a program I have installed?

Windows Error Message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\043010-21808-01.dmp
C:\Users\....\AppData\Local\Temp\WER-70262-0.sysdata.xml

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Again, if someone could help I would be really grateful

Sikhamo

 

[zigzag3143]

Hello,

I recently purchased a Dell which came with Windows 7 installed. A little while into using my laptop it started to crash and go to the BSOD, and now it is happening more often. It seems to happen randomly; for example while surfing the net, watching a film or even installing updates! The same message comes up every time it goes to BSOD and goes to memory dump. Once my system reboots it seems to work perfectly fine until the next crash. Once rebooted the message (found below) is shown.

I have done some research and there seems to be a lot of different advice on why this could be and how to solve. I am not sure how to go about it and would be grateful for some help. Should I run a free scan by registry booster and see what comes up? Or should I try to upload the dmp to the forum? Or will it have been a program I have installed?

Windows Error Message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\043010-21808-01.dmp
C:\Users\....\AppData\Local\Temp\WER-70262-0.sysdata.xml

Read our privacy statement online:
... if this info is important let me know and I will provide

If the online privacy statement is not available, please read our privacy statement offline:
... if this info is important let me know and I will provide

Again, if someone could help I would be really grateful

Sikhamo

We really could use the actual DMp file. use these to find and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html


Ken

 

[sikhamo]

Hi Ken,

Thanks for the reply. I have attached the two dmp files from yesterday. Is this o.k?

Si