BSOD Help DM Log Zip Included

[gt58]

built my pc roughly a month ago. I had a few blue screens when i had my asus gtx 760 and now im getting blue screens with my gtx 970. so I do not believe the whole issue is related to a graphics card. I downloaded blue screen viewer but I had no clue what to look at. it looks like this forum is great for bsod help.

I will be doing more critical work and a bsod would be terrible. i'd love to get this issue fixed. thank you guys so much for your help!

 

[Golden]

Quite a complex problem going on here with 2 of the network drivers. My interpretation is that Avast is at the root of the problem.

fffff880`02f8c188  00000000`00000000
fffff880`02f8c190  fffffa80`0c02b500
fffff880`02f8c198  fffff880`040ed5d5*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"][B]aswSnx.sys[/B][/COLOR]
 aswSnx+0x4f5d5
fffff880`02f8c1a0  00000000`00000000
fffff880`02f8c1a8  fffffa80`07b68010

Replace it with MSE, and lets see if the system stays stable.

 

[gt58]

thank you for the reply golden. I went ahead and uninstalled avast and I installed mse and its currently running a scan.

anyone else take a look at my minidumps and have an idea?

 

[gt58]

BSOD again. generating DM Log right now

 

[Golden]

BSOD again. generating DM Log right now

Don' forget to upload them.

 

[gt58]

BSOD again. generating DM Log right now

Don' forget to upload them.

I was running the log and i was playing league of legends and it crashed again so it didnt generate a report. im back from school and a log was successful generated. i have it attached

 

[Golden]

Reinstall the video card using this guide please:
http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

 

[gt58]

Reinstall the video card using this guide please:
http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

followed that guide and now im blue screening a lot more. I blue screened while playing crysis 2 and bioshock infinite. i will make another DM Log when i leave for school in a few hours. thank you for your help

 

[gt58]

Im starting to do important projects and a bsod would be terrible. I really appreciate the time and effort you guys spend trying to help me out.

heres my most recent DM Log with 2 additional dumps. thank you again!

 

[gt58]

 

[Golden]

I've asked for more help with this.

 

[essenbe]

gt58, For a start, would you mind uninstalling all of the Asrock utilities you have installed/ Some of them are known to cause BSODs. Also, when you uninstalled Avast, did you also use their utility Avast Clear (Avast Uninstall Utility | Download aswClear for Avast Removal) Try those and see if you notice a difference. I also noted that you had problems with your previous card. Have you tested the card very much? If you followed the tutorial for installing the drivers, I can't see how you could be having problems with drivers. I am sure there will be some driver issues with the new cards when they are new releases, but you were having problems before that. If it is not drivers, or conflicting drivers from other programs, The card itself, the Motherboard or the PSU are about all that are involved that I am aware of that would cause a BSOD.

 

[gt58]

thank you guys for your replies. when I uninstalled avast there were no issues but i went ahead and used their removal software right now just in case everything didnt get deleted. I uninstalled the ASRock charger program they have. I see there is a ASRock InstantBoot v1.30 that is installed. should i also delete that or will it slow down my boot up times. I have a samsung 850 pro ssd so im thinking it wont? I have not tested the video card as i do not know how

 

[essenbe]

Just see how you get along now. If you have another BSOD, run the log file
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html again and upload it. make sure you are set up for small memory dumps
http://www.sevenforums.com/tutorial...dump-files-configure-windows-create-bsod.html.

Go to BIOS and see what your Bios values are for your +12V, +5V and +3.3V and let us know. Also let us know what your Sata controller is set to (IDE, AHCI or Raid). Also download and install
CPU-Z CPUID - System & hardware benchmark, monitoring, reporting and post screenshots
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html Of the CPU, Mainboard, Memory and SPD Tab ( you can select each dim slot from a dropdown menu in the upper left of that tab) Just post the SPD info for only the slots you have ram in.

 

[gt58]

can you explain small memory dumps a bit more? i think i did that to enable the dumps to be view-able in blue screen viewer. It appears your second link there is broken.

+12.196
+5.112
+3.296

AHCI mode

screenshots attached. thank you for the help it really means a lot

 

[essenbe]

You did that to create dump files to be sent here, so we can view them. That is what we use to debug with. The link was bad, it should be http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Create small memory dumps. Blue screen viewer is a good but basic tool. We use WinDbg to debug with.

 

[gt58]

okay I changed it from kernel memory dump to small memory dump. if i blue screen again i'll post that DM Log. im assuming its easier on your guys end if its a small dump?

 

[essenbe]

It just tells us more of what we need to know. Kernel dumps are quite large, and each time you have one it overwrites the one already there, but with small memory dumps we can have several which can lead us in a direction sometimes.

If you have a BSOD just run http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html again and upload it.