BSOD help needed...please

[HaggisUK]

Hello All.

I've had 3 crashes and I haven't any idea why.
Info asked for is attached
I'm not very technical....so please us simple terms.

Thank you for any help provided

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Type x64-based PC
Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2003, 14/12/2010
SMBIOS Version 2.6
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.39 GB
Total Virtual Memory 7.99 GB
Available Virtual Memory 6.04 GB
Page File Space 4.00 GB

Motherboard - Asus P7P55D
Graphics Card - ATI Radeon HD 5700 Series
VIA HD Audio

- the original installed OS on the system? Yes
- an OEM or full retail version? Full Retail version - OEM = came pre-installed on system - yes
- Full Retail = you purchased it from retailer - yes
- What is the age of system (hardware)? 1 year -
What is the age of OS installation (have you re-installed the OS?) 1 year (not re-installed)

 

[zigzag3143]

Hello All.

I've had 3 crashes and I haven't any idea why.
Info asked for is attached
I'm not very technical....so please us simple terms.

Thank you for any help provided

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Type x64-based PC
Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2003, 14/12/2010
SMBIOS Version 2.6
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.39 GB
Total Virtual Memory 7.99 GB
Available Virtual Memory 6.04 GB
Page File Space 4.00 GB

Motherboard - Asus P7P55D
Graphics Card - ATI Radeon HD 5700 Series
VIA HD Audio

- the original installed OS on the system? Yes
- an OEM or full retail version? Full Retail version - OEM = came pre-installed on system - yes
- Full Retail = you purchased it from retailer - yes
- What is the age of system (hardware)? 1 year -
What is the age of OS installation (have you re-installed the OS?) 1 year (not re-installed)

Simple Your Kaspersky. Remove and replace with Microsoft security essentials


http://support.kaspersky.com/downloads/utils/kavremover10.zip


Virus, Spyware & Malware Protection | Microsoft Security Essentials

 

[HaggisUK]

Thank you for the quick reply.

I've ran the Kaspersky removal tool (never used before) in safe mode....then reinstalled Kaspersky. I've still got a whole year subscription...so I'll persevere with it for a while longer.

Can you please tell me if its a certain part of Kaspersky causing the crashes?

Thank again.

 

[zigzag3143]

Thank you for the quick reply.

I've ran the Kaspersky removal tool (never used before) in safe mode....then reinstalled Kaspersky. I've still got a whole year subscription...so I'll persevere with it for a while longer.

Can you please tell me if its a certain part of Kaspersky causing the crashes?

Thank again.

Isnt that specific I am afraid. Points to a k1.sys driver but I would need several more BSOD's to determine where and why.