BSOD, Help needed!

[horns123]

Any help is greatly appreciated!

Was unable to get the perfmon /report...

Windows 7 x64
OEM
7 months old laptop.

If you need anything else please let me know thanks!

 

[usasma]

SPLDR is listed in the problem devices in the MSINFO32 report. At work this is usually an indication that the system is infected. Please do the following:

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Scanners (read the details at the link)

Please uninstall Catalyst Control Center. If you absolutely must have the program, then download and install a fresh copy AFTER uninstalling the current version.

Please do the following with your Norton Internet Security (this isn't essential, but we'll have to do it if all the other stuff doesn't fix it):

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: KB Article Not Found
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Windows Update exceptions may be noted below for Windows drivers:

[FONT=lucida console]

TVALZ_O.SYS  Mon Jul 13 22:19:26 2009 (4A5BEB2E)
TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
[URL="http://www.carrona.org/dvrref.html#TVALZ_O.SYS"]http[I]:[/I]//www.carrona.org/dvrref.html#TVALZ_O.SYS[/URL] 

AtiPcie.sys  Tue May 05 11:00:22 2009 (4A005486)
ATI PCIE Driver for ATI PCIE chipset
[URL="http://www.carrona.org/dvrref.html#AtiPcie.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#AtiPcie.sys[/URL] 

SRTSPX64.SYS Wed Dec 02 00:58:24 2009 (4B160200)
Symantec Real Time Storage Protection (PEL) x64
[URL="http://www.carrona.org/dvrref.html#SRTSPX64.SYS"]http[I]:[/I]//www.carrona.org/dvrref.html#SRTSPX64.SYS[/URL] 

pgeffect.sys Mon Jun 22 05:00:11 2009 (4A3F481B)
Toshiba Universal Camera Filter driver/Pangu Effect driver
[URL="http://www.carrona.org/dvrref.html#pgeffect.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#pgeffect.sys[/URL] 


atikmpag.sys Mon Mar 15 10:00:57 2010 (4B9E3D99)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
[URL="http://www.carrona.org/dvrref.html#atikmpag.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#atikmpag.sys[/URL] 

SynTP.sys    Wed Mar 10 21:02:01 2010 (4B984F19)
Synaptic Touch Pad Driver
[URL="http://www.carrona.org/dvrref.html#SynTP.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#SynTP.sys[/URL] 

TVALZFL.sys  Fri Jun 19 06:05:44 2009 (4A3B62F8)
TVALZ Filter Driver - Toshiba
[URL="http://www.carrona.org/dvrref.html#TVALZFL.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#TVALZFL.sys[/URL] 

QIOMem.sys   Mon Jun 15 01:58:48 2009 (4A35E318)
TOSHIBA Generic IO & Memory Access
[URL="http://www.carrona.org/dvrref.html#QIOMem.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#QIOMem.sys[/URL] 

atipmdag.sys Mon Mar 15 10:40:07 2010 (4B9E46C7)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
[URL="http://www.carrona.org/dvrref.html#atipmdag.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#atipmdag.sys[/URL] 

rtl8192se.sys Mon Apr 26 13:23:06 2010 (4BD5CBFA)
Realtek Wireless LAN 802.11n PCI-E NIC NT Driver
[URL="http://www.carrona.org/dvrref.html#rtl8192se.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#rtl8192se.sys[/URL] 

L1C62x64.sys Mon Feb 22 04:51:51 2010 (4B8253B7)
Atheros NIC driver
[URL="http://www.carrona.org/dvrref.html#L1C62x64.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#L1C62x64.sys[/URL] 

tdcmdpst.sys Thu Jul 30 04:39:35 2009 (4A715C47)
Toshiba ODD Writing Driver (CD/DVD)
[URL="http://www.carrona.org/dvrref.html#tdcmdpst.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#tdcmdpst.sys[/URL] 

CHDRT64.sys  Mon Feb 01 12:14:34 2010 (4B670BFA)
Conexant HD Audio Driver
[URL="http://www.carrona.org/dvrref.html#CHDRT64.sys"]http[I]:[/I]//www.carrona.org/dvrref.html#CHDRT64.sys[/URL] 

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If this doesn't work, then we'll have to try Driver Verifier according to these directions:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:

Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

Two of the dump files wouldn't run - here's the one that did run:
BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Feb  6 17:15:36.688 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:48.514
Probably caused by : msrpc.sys ( msrpc!LRPC_CASSOCIATION::OpenSecurityContext+118 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0xA_msrpc!LRPC_CASSOCIATION::OpenSecurityContext+118
Bugcheck code 0000000A
Arguments 00000000`00000090 00000000`00000002 00000000`00000000 fffff800`02a87995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

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