BSOD help please; random crashes.

[Xolaris]

Hi this is my first post on these forums, but I am having alot of trouble with my PC.

I am having a very hard time trying to fix my computer because I am getting random BSODS.

I was using firefox and suddenly my PC started to lag alot then a BSOD happened.

I've had other ways of getting BSOD's too, like when I was playing games.

I have checked my memory and my hard drive and nothing is wrong with it.

Some of my dmp files have been deleted due to ccleaner but, I just recently got another BSOD.

I am not sure if my drivers are outdated but, it is a possiblity.

I am running Windows 7 x64 Bit.
This is the original OS that is installed.
This is a full retail version.
My system is about 1 or 2 years old.
I have reinstalled my OS in the past but not recently.

Thank you for your help.

 

[zigzag3143]

Hi this is my first post on these forums, but I am having alot of trouble with my PC.

I am having a very hard time trying to fix my computer because I am getting random BSODS.

I was using firefox and suddenly my PC started to lag alot then a BSOD happened.

I've had other ways of getting BSOD's too, like when I was playing games.

I have checked my memory and my hard drive and nothing is wrong with it.

Some of my dmp files have been deleted due to ccleaner but, I just recently got another BSOD.

I am not sure if my drivers are outdated but, it is a possiblity.

I am running Windows 7 x64 Bit.
This is the original OS that is installed.
This is a full retail version.
My system is about 1 or 2 years old.
I have reinstalled my OS in the past but not recently.

Thank you for your help.

Memory management caused by ESET. REmove and replace with Microsoft Security Essentials



http://download.eset.com/special/ESETUninstaller.exe

http://www.microsoft.com/security_essentials/

 

[Xolaris]

Thank you; I'll try it.

 

[zigzag3143]

sounds like a plan

 

[Xolaris]

Okay so I tried it. I just rescanned my PC with Windows Memory Diagnostics and it said no errors. Now im scanning my RAM with memtest and im geting errors. So that could be the cause too; faulty ram.

 

[zigzag3143]

Okay so I tried it. I just rescanned my PC with Windows Memory Diagnostics and it said no errors. Now im scanning my RAM with memtest and im geting errors. So that could be the cause too; faulty ram.

Yes windows memory test does not stress the ram enough memtest in 7-8 passes does.

 

[Xolaris]

Okay so I just got a new BSOD here is the dmp file.

 

[zigzag3143]

Okay so I just got a new BSOD here is the dmp file.

Memory management caused by either windows defender or your ESET.


I would remove ESET and replace with Microsoft Security Essentials

http://download.eset.com/special/ESETUninstaller.exe

http://www.microsoft.com/security_essentials/

I would not use windows defender, and if you are using MSE update or re-install it.


I would also run driver verifier to find out which driver is really creating the problem

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[Dave76]

After following zigzag3143 suggestions,

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.

For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums


Have you been checking your temperatures?

Use Real Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
Go to your BIOS and tell us what the CPU, RAM and North Bridge (NB) voltages are.

 

[Xolaris]

Okay so I just got a new BSOD here is the dmp file.

Memory management caused by either windows defender or your ESET.


I would remove ESET and replace with Microsoft Security Essentials

http://download.eset.com/special/ESETUninstaller.exe

http://www.microsoft.com/security_essentials/

I would not use windows defender, and if you are using MSE update or re-install it.


I would also run driver verifier to find out which driver is really creating the problem

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

After following zigzag3143 suggestions,

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.

For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums


Have you been checking your temperatures?

Use Real Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
Go to your BIOS and tell us what the CPU, RAM and North Bridge (NB) voltages are.

I uninstalled ESET already but I still have a eamonm.sys driver for eset and I don't know how to uninstall that, and I also disabled Windows Defender, I am using MSE; I am going to try Driver Verifier now.
My temperatures are also fine. The minimum temps i get are: 38C, 38C, 39C, 39C.
The maximum temps i get are: 40C, 40C, 44C, and 42C.
I also installed new ram. I tested my new ram with memtest and got 8 passes.
My voltages are: CPU Core 1.25V, FSB 1.2V, Memory 1.850V, and nForce SPP 1.25V.
These are my CPUZ Specs.

 

[Dave76]

Did you use the ESET uninstaller that zigzag3143 posted?
http://download.eset.com/special/ESETUninstaller.exe

Any errors on the memtest86+ run?

With 8GB RAM I would bump the SPP (NB Memory controller) to 1.35v, and the memory voltage to 1.950v.

 

[Xolaris]

Yes I did use the eset uninstaller. No errors on my RAM. And how do you change your voltage? In your bios right?

 

[Dave76]

Yes, in the BIOS.

Use the following procedure to verify/change BIOS settings.
1. Power on the computer,
2. Press the Del key when the following message briefly displays at the bottom
of the screen during the Power On Self Test (POST).
Press F1 to continue, DEL to enter Setup.
Pressing Del takes you to the Phoenix-Award BIOS CMOS Setup Utility.

Select the 'Advanced Chipset Features'

Select 'System Voltages'

Select 'nForce SPP'
This function defines the core voltage level for the NVIDIA nForce SPP
chip. Use the Page Up and Page Down keys to select a voltage (1.20V, 1.30V,
1.40V, 1.50V)

If 1.350v is not available select 1.40v.

 

[Xolaris]

Same thing for memory voltage too right? Ok what if the memory voltage doesn't have 1.950V, can i just use 2.0V?

 

[Dave76]

Yes, 2.0v memory voltage setting is ok.

 

[Xolaris]

Ok. Thanks! Haven't been getting any BSOD's lately. Thanks for all your help. I'll repost if I get another BSOD.

 

[Dave76]

That's good news.

Let us know if you get anymore crashes.