BSOD Help Please

[Milhouse0311]

I have a new build...

Shuttle SH67h3, i5, 8GB Gskill, old WD 160GB HD from last build, DVD

and its has been crashing all over the place....




Any Ideas? I think it has to do with BIOS or Video Drivers for a number of reasons but typical scenario is that when i go to run an embedded video (youtube) it crashes and the subsequently crashes until I turn it off for 5mins before turning on again.

Please help, Thanks!

 

[Milhouse0311]

Some additional Info....

I've run Memtest for over 24hrs at a time and just left the computer alone and its fine.

The crashes only occur once I start web browsing, movies or games

Everything has the same crash address ntoskrnl.exe+70040

Most common drives that cause crashes are; ntoskrnl.exe, ntfs.sys and netio.sys

Any thoughts?

I'm thinking replace old HD and add new video card instead of using the onboard HD3000 graphics or send Barebones back to Shuttle and get new kit.

Thanks Again,

 

[koolkat77]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Milhouse0311]

Did i follow the instructions correctly this time?

 

[koolkat77]

Do you have any antivirus installed? I see none in your msinfo file.

Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

Suggest you to use Microsoft Security Essentials.
→ Microsoft Security Essentials - Free Antivirus for Windows

Make a full scan with both (separately) once downloaded, installed and updated.

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM),
Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

STOP 0x000000F7: DRIVER_OVERRAN_STACK_BUFFER
Usual causes: Device driver, Malware

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows,
Virus scanner, Backup tool, compatibility

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility,
Remote control programs, memory, BIOS

Run Disk Check on your hard disk for file system errors and bad sectors on it
→ http://www.sevenforums.com/tutorials/433-disk-check.html

PS: Any particular reason for not updating to Service Pack 1?
Your windows is out of date.

Report back

 

[Milhouse0311]

Koolkat77

I ran Kaspersky, nothing found
CheckDisk no bad sectors, nothing reported

I don't have service pack 1 or any antivirus because when i try to load those programs 9/10 times it BSOD's.

When i tried to install MS Essentials, it crashed each time. I will try again...

Currently I am running verifier.exe in the background as well

Thanks for you help

 

[koolkat77]

okay, upload the dumps you get with verifier.
Also,
__________________

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   :ar: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

__________________

 

[Milhouse0311]

Latest BSOD info attached since I started running verifier.exe

I was able to get MS Essential Security installed and it ran fine with nothing found.

Also updated my system info

 

[koolkat77]

There's a problem with the dump file. It tells me my symbols are wrong when I open your dumps but with others it's perfect.

Are you following the instructions correctly? Please follow them again and upload the newest dumps only.

 

[Arc]

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[Milhouse0311]

Ran diagnostic again and made new file

If this didn't work, can you point me in the direction of how to upload only new files. Perhaps i am missing a step.

Thanks

 

[Arc]

That is not a problem, we will check the new files. But, the dump you uploaded, is it with driver verifier enabled?

 

[Milhouse0311]

Yes I have been running verifier for the past few hours

 

[Milhouse0311]

Here are the last 2 dumps.

The last one was self inflicted. I started FIFA 13 and was into the game a full 3 mins before it dumped.

Thanks,

 

[Milhouse0311]

This is just the past hour of running only the web browser and the diagnostic tool and verifier

About 5 crashes occurred. One triggered a multiple where it restarted and crashed and couldn't manage to boot back to BIOS for about 1 min. It would just power on briefly and not even post and then die again, then try again.

Most epic BSOD I've ever had or seen.

Ideas? Bad Mobo?

Thanks,

 

[Milhouse0311]

I appreciate anyone who is taking the time to look through all these... is there any program i could upload them to that would help self diagnosis? I'd like to understand more behind how to read these.

At this point the system is perfectly stable as long as I don't do anything save web browsing only the most basic web pages such as this forum and run a few background tools.

Anything else, even a slightly more robust website like espn.com will cause crashes which just start a chain reaction the ends with the system unable to start. I turn it off for 5mins and it goes back to ok enough to web browse.

Anyone with any ideas?

Thanks

 

[Arc]

Your dumps are almost silent, in only one of them I got some hints of network driver failure. The driver is kinda old.

 lmvm rt64win7
start             end                 module name
fffff880`04751000 fffff880`047c1000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    [COLOR=Red]Image name: Rt64win7.sys
    Timestamp:        Mon Mar 21 18:50:32 2011[/COLOR] (4D8750A0)
    CheckSum:         0006FFBB
    ImageSize:        00070000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

update the network driver.
First, download the network card driver from manufactuer's website, Realtek
Then reinstall the driver:

1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
2. Double click to expand "Network adaptors".
3. Right click your network card and click Uninstall.
4. Check "Delete driver software for this device" check box, click OK.
5. Restart the computer
6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the situation. We have to do a few more things there, depending the result of this step.

 

[Milhouse0311]

Arc,

Windows auto configured the appropriate driver on startup. So far i can go to any web page and no BSOD but I am getting notices that "shockwave player" isin't working and the unhappy face from my Chrome browser. It won't play any movies or display any java or complex interactive graphics/material on any website.

Still no crashes yet, fingers crossed.

Thanks,

 

[Milhouse0311]

Arc,

Here are the past 36 Hours of dumos. The system is much more stable, I can web browse watching videos and play games but it still becomes unstable every few hours.

Also now when it restarts after a BSOD it just hangs during the windows loading phase, no BSOD completely frozen and I have to hit the restart button.

Any ideas?

 

[Arc]

The crash says it is caused by tcpip.sys, which is actually network related, and cannot be the main cause.

BugCheck D1, {ffffffffffffff89, 2, 1, fffff88001a37e63}

[COLOR=Red]Probably caused by : tcpip.sys[/COLOR] ( tcpip!WfpProcessOutTransportStackIndication+443 )

So I went to check your network driver again, and got this.

kd> lmvm rt64win7
start             end                 module name
fffff880`042c5000 fffff880`04335000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR=Red]Mon Mar 21 18:50:32 2011[/COLOR] (4D8750A0)
    CheckSum:         0006FFBB
    ImageSize:        00070000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Whereas as per the manufacturer's site, it should be of 9/2012.
View attachment 235752

First you get the driver from manufacturer's site (link specifier earlier), then uninstall the driver again, http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html, anf install the downloaded driver.

And Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

If still the same issue occurs, we are to search for some programs installed those may cause network blockage. Apparently there is nothing such a program in your installed programs list. So overlooking it for the time being.



Let us know the results.