Solved BSOD help please

[TheMysteriousLa]

Hello,

My computer has been running fine for the most part until I tried running Sleeping Dogs: Definitive Edition. The game itself ran and I got into the main menu, but when I went through the options and switched full screen mode to on I get a blue screen. I'm pretty much guaranteed this blue screen every time I try to turn it on. Haven't been playing much of anything else recently except for DOTA 2 which runs fine. I did a fresh install of my AMD drivers and still no luck. So I followed the instructions on uploading my system info as instructed. Any help is appreciated.

 

[callumm]

Hi,

It seems like the crash is still pointing towards atikmdag.sys (The AMD Driver).
The date on the driver is Fri May 23 02:11:53 2014.
I would suggest looking for an updated driver.

Also, I noticed you have DAEMON Tools Lite installed and from what I understand that is known to cause BSOD's.
So I you should uninstall that.

Hope I helped!

 

[Boozad]

Welcome to 7F.

1: Are your SSDs set up in a RAID configuration? Your Intel Rapid Storage driver has been flagged.

fffff880`0d630058  fffff880`0467c7c5Unable to load image \SystemRoot\System32\Drivers\dump_iaStor.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys[/B][/COLOR]
 dump_iaStor+0x737c5

:ar: Steps to rectify this depend on whether you're running a RAID setup or not.

2: Your ATI driver is causing multiple issues.

fffff880`0351bb08  fffff880`080088b1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/B][/COLOR]
 atikmpag+0x88b1

1: kd> lmvm atikmdag
start             end                 module name
fffff880`14a00000 fffff880`15a6a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [B][COLOR=Red]Mon Sep 15 23:21:08 201[/COLOR][/B]4 (54176654)
    CheckSum:         00FFED07
    ImageSize:        0106A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

:ar: Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver for testing purposes.

   Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

3: Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

 

[callumm]

Welcome to 7F.

1: Are your SSDs set up in a RAID configuration? Your Intel Rapid Storage driver has been flagged.

fffff880`0d630058  fffff880`0467c7c5Unable to load image \SystemRoot\System32\Drivers\dump_iaStor.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys[/B][/COLOR]
 dump_iaStor+0x737c5

:ar: Steps to rectify this depend on whether you're running a RAID setup or not.

2: Your ATI driver is causing multiple issues.

fffff880`0351bb08  fffff880`080088b1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/B][/COLOR]
 atikmpag+0x88b1

1: kd> lmvm atikmdag
start             end                 module name
fffff880`14a00000 fffff880`15a6a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [B][COLOR=Red]Mon Sep 15 23:21:08 201[/COLOR][/B]4 (54176654)
    CheckSum:         00FFED07
    ImageSize:        0106A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

:ar: Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver for testing purposes.

   Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

3: Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

I wasn't too far away! Stupid question, how do you insert the code into the post? Also you used the commad lmvm atikmdag and not why lmvm atikmpag. Why was this? It flagged up atikmpag.sys but you looked at atikmdag. Not saying your wrong, just curious where you got this from? Trying to learn to debug these so yeah!

 

[Boozad]

Use [ code ][ /code] without the spaces wrapped around text to display it as code. There were multiple instances of the ATI drivers, atikmpag and atikmdag are from the same driver package so it doesn't matter which one you run lmvm on.

 

[callumm]

Use [ code ][ /code] without the spaces wrapped around text to display it as code. There were multiple instances of the ATI drivers, atikmpag and atikmdag are from the same driver package so it doesn't matter which one you run lmvm on.

Thanks!

 

[TheMysteriousLa]

Hi guys thanks for the responses.

1. No my ssd's shouldnt be in Raid they both independantly run on their own. My C Drive being my OS and my D drive being where I install my favorite games.

2. I uninstalled my driver and installed the 13.9 driver with only the following Ticked:
-AMD Catalyst Install Manager
-AMD Display Driver
-Microsoft Visual C++ 2012(couldn't untick)
-AMD Accelerated Video Transcoding (wasn't sure if this was necessary)

3. Daemon Tools Uninstalled and SPTD showed a grayed out uninstall button.


Still get the bsod

 

[TheMysteriousLa]

I just ran Borderlands 2 and got the BSOD. I'm just going to assume i'll get it regardless of what game I play now.

 

[Boozad]

If you are not running a RAID setup, uninstall Intel Rapid Storage. First uninstall it from Control Panel > Programs and Features. This one ....

Start Menu\Programs\Intel® Matrix Storage Manager

Then Uninstall the driver from device manager.

1. Right click on "My Computer" icon and click "Manage" on the context menu.
2. It will open the "Computer Management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, Windows will auto configure the appropriate native system driver.

 

[TheMysteriousLa]

I only found "Intel Rapid Storage Technology" in my Programs and Features, which I assumed was what you were talking about and uninstalled it. In Computer Management I only see the following.

 

[callumm]

I just ran Borderlands 2 and got the BSOD. I'm just going to assume i'll get it regardless of what game I play now.

Can you post the updated Minidump files to analyse?

Thanks!

 

[Boozad]

I only found "Intel Rapid Storage Technology" in my Programs and Features, which I assumed was what you were talking about and uninstalled it. In Computer Management I only see the following.

OK. iaStor.sys has been known to cause BSODs so that's a step in the right direction. If you could upload the last BSOD you received I'll take a look, and can you test the system now that Intel Rapid Storage has been removed.

 

[TheMysteriousLa]

here you go

 

[callumm]

here you go

Thanks

Its still flagging up your AMD driver.

Unable to load image \SystemRoot\system32\DRIVERS\[COLOR="Red"]atikmdag.sys[/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]atikmdag.sys[/COLOR]
Probably caused by : atikmdag.sys ( atikmdag+79e4d )

The driver is also dated

Timestamp:        [COLOR="red"]Sat Aug 31 01:02:50 2013[/COLOR] (522132AA)

Best to let Boozad look at this! I will continue to try and help though

 

[TheMysteriousLa]

Thank you guys for your time I really appreciate it!

I believe the driver is dated August of last year because Boozad had me install 13.9 and I believe the current drivers are numbered around 14.9. Before I uninstalled my AMD driver I did try installing 14.9 and still had the BSOD upon loading Sleeping Dogs: Definitive Edition. I also noticed that when I did install 14.9 I couldn't open Catalyst Control Center after the first BSOD.


*edit* I would also like to note that I do use MSI afterburner to force a constant voltage along with RivaTunerStatisticsServer for FPS and such. (Which I just now uninstalled so I'm uploading a new files just in case it changed anything important)

 

[callumm]

Thank you guys for your time I really appreciate it!

I believe the driver is dated August of last year because Boozad had me install 13.9 and I believe the current drivers are numbered around 14.9. Before I uninstalled my AMD driver I did try installing 14.9 and still had the BSOD upon loading Sleeping Dogs: Definitive Edition. I also noticed that when I did install 14.9 I couldn't open Catalyst Control Center after the first BSOD.


*edit* I would also like to note that I do use MSI afterburner to force a constant voltage along with RivaTunerStatisticsServer for FPS and such. (Which I just now uninstalled so I'm uploading a new files just in case it changed anything important)

Yeah I thought that was the case! Not familiar with RivaTuner but I am assuming you was slightly overclocking your AMD Card?

 

[TheMysteriousLa]

Rivatuner is more of a monitoring application. My graphic cards are both OC'ed out of the box.

 

[TheMysteriousLa]

Alright I figured out my issue. Considering the situation and when I get the BSOD it obviously had to relate to either my amd drivers or my graphic cards. So I downloaded the amd autodetect tool so it can download the exact driver I need in case I mistakenly installed the wrong one(which I highly doubt) and it still gave me the same 14.9 driver I installed before. I ticked disable Crossfire in the CCC and ran Borderlands 2. Sure enough the game loaded I was actually able to play it as well. I then turned on Crossfire just to see if it was the driver fixing my issue. Borderlands gave me the BSOD on startup. Crossfire ticked off, Sleeping Dogs: Definitive Edition ran and I was able to fullscreen it.


Thanks again guys for your time I really appreciate it.

 

[callumm]

Alright I figured out my issue. Considering the situation and when I get the BSOD it obviously had to relate to either my amd drivers or my graphic cards. So I downloaded the amd autodetect tool so it can download the exact driver I need in case I mistakenly installed the wrong one(which I highly doubt) and it still gave me the same 14.9 driver I installed before. I ticked disable Crossfire in the CCC and ran Borderlands 2. Sure enough the game loaded I was actually able to play it as well. I then turned on Crossfire just to see if it was the driver fixing my issue. Borderlands gave me the BSOD on startup. Crossfire ticked off, Sleeping Dogs: Definitive Edition ran and I was able to fullscreen it.


Thanks again guys for your time I really appreciate it.

Awesome! Glad you found out what the issue was