BSOD help

[ScottBedard]

Hi, I was hoping someone could help me. My computer crashes so often that it is impossible to run it out of safe mode. At first I read that AVG Free 9.0 could be causing the BSOD, so I removed it. But the problem persisted. Here is my computer information

Operating System: Windows 7 Home Premium
Manufacturer: Dell
Model: Studio 1558
Processor: Intel(R) Core(TM) i3 M 330 @ 2.13GHz 2.13GHz
Installed memory (RAM): 4.00 GB (3.80 GB usable)
System type: 64-bit Operating System

 

[zigzag3143]

Hi, I was hoping someone could help me. My computer crashes so often that it is impossible to run it out of safe mode. At first I read that AVG Free 9.0 could be causing the BSOD, so I removed it. But the problem persisted. Here is my computer information

Operating System: Windows 7 Home Premium
Manufacturer: Dell
Model: Studio 1558
Processor: Intel(R) Core(TM) i3 M 330 @ 2.13GHz 2.13GHz
Installed memory (RAM): 4.00 GB (3.80 GB usable)
System type: 64-bit Operating System

Hi Scott and welcome


These crashes were all similar
the Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard

There isnt much specific information so I would suggest the following

1- run a memory test
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

2- run a system file check (to verify and repair OS files)
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

Ken

 

[ScottBedard]

Ok, I will try those things. But would this help you narrow down my problem?

I contacted Dell about the problem, and they remotely updated my BIOS. This did not fix the problem, so they sent a service person out to my house. He replaced the motherboard, the hard drive, and the memory. And even after my fresh installation of Windows, the problem persisted.

 

[reventon]

Hi,

All BSODs are 0x7F_8 Kernel Trap Double Faults

This type are caused by Zone Alarm most of the time - and sure enough, you have it installed.

Zone Alarm Removal tool -> http://download.zonealarm.com/bin/free/support/cpes_clean.exe (run in Safe Mode without Networking)

After removing it reset the Windows Firewall to its default settings -
START -> type firewall.cpl -> press ENTER -> select Restore Defaults (on the left)

If BSODs continue after ZA removal then run Driver Verifier - http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Regards,
Reventon

BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 15:54:54.552 2010 (GMT+12)
System Uptime: 0 days 0:11:16.144
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a8fec0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 15:12:55.272 2010 (GMT+12)
System Uptime: 0 days 0:04:59.490
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a3dec0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 14:54:54.845 2010 (GMT+12)
System Uptime: 0 days 0:05:24.437
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a56ec0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 14:49:00.767 2010 (GMT+12)
System Uptime: 0 days 0:16:08.985
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a9cec0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 14:00:55.684 2010 (GMT+12)
System Uptime: 0 days 0:05:43.901
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a48ec0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]