BSOD help

[Robocaspar]

Hi,


I recently received my GX740 I7 720M from ncix. The laptop runs good except a rare BSOD that seems to occur during gaming. It's happened once during Starcraft 2, once in World of Warcraft and another time when I was asleep with a movie playing, frequency is about once a day. The only modifications I have made is deleting some bloatware and flashing vbios to lower temperature. Also the crash happens before and after updating HD5870 drivers to ATI's newest drivers. Here are the whocrashed and window's recovery dump files.


On Mon 9/6/2010 2:30:32 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xC5 (0xFFFFFA8009D29EA8, 0x2, 0x0, 0xFFFFF800037C00BF)
Error: DRIVER_CORRUPTED_EXPOOL
Dump file: C:\windows\Minidump\090610-20810-01.dmp
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.




Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: c5
BCP1: FFFFFA8009D29EA8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800037C00BF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1


Any help will be greatly appreciated! Thanks!

 

[zigzag3143]

Hi,


I recently received my GX740 I7 720M from ncix. The laptop runs good except a rare BSOD that seems to occur during gaming. It's happened once during Starcraft 2, once in World of Warcraft and another time when I was asleep with a movie playing, frequency is about once a day. The only modifications I have made is deleting some bloatware and flashing vbios to lower temperature. Also the crash happens before and after updating HD5870 drivers to ATI's newest drivers. Here are the whocrashed and window's recovery dump files.


On Mon 9/6/2010 2:30:32 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xC5 (0xFFFFFA8009D29EA8, 0x2, 0x0, 0xFFFFF800037C00BF)
Error: DRIVER_CORRUPTED_EXPOOL
Dump file: C:\windows\Minidump\090610-20810-01.dmp
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.




Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: c5
BCP1: FFFFFA8009D29EA8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800037C00BF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1


Any help will be greatly appreciated! Thanks!

Cx5 is a memory exception we cant tell you what is causing it untill you upload the DMP files

Let us know if you need help uploading them

Ken

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

 

[Robocaspar]

thanks for the response. I'll get right on it.

Any reason my dump file is 474megs unzipped? I think it's too big for the forum upload.

 

[Robocaspar]

Update. I called MSI tech and they told me I had to update the VGA drivers AFTER flashing the vBios. I did it before. So far there hasn't been any crashes post update, this bsod is pretty rare though so I will post new dump file if it happens again.

Thank you for your help!