BSOD help

[lev36]

I've been getting BSODs repeatedly, and would greatly appreciate any guidance in fixing it.

Windows 7 Professional 32bit (OEM was Home; upgraded to Pro)
Hardware is 1/2 a year old; OS is original install plus upgrade.

Apologies the attachement had the wrong files in it; I've fixed that. Please take another look.

 

[lev36]

This is a "page fault in non paged area" error, btw. Started happening a few days ago, and continues to happen at random.

 

[wish]

Hi lev
You must carefully follow this instruction:
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[lev36]

Thanks, Wish; I've fixed the attachment above so it contains the correct files now.

 

[zigzag3143]

I've been getting BSODs repeatedly, and would greatly appreciate any guidance in fixing it.

Windows 7 Professional 32bit (OEM was Home; upgraded to Pro)
Hardware is 1/2 a year old; OS is original install plus upgrade.

Apologies the attachement had the wrong files in it; I've fixed that. Please take another look.

You can start by removing Symantec, it is truely a major casue of BSOD's

Use this removal tool. ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe


Replace with Microsoft Security Essentials. http://www.microsoft.com/security_essentials


Ken J

 

[lev36]

Thanks, Ken. Unfortunately, that made things worse; after uninstalling Norton and installing MSSE, I got a BSOD when MSSE was trying to update the virus definitions. Thereafter, MSSE would not run at all; if I tried reinstalling, it would get up to the point of checking for updates, and give me the BSOD again.

So I uninstalled MSSE (which took some doing, since it didn't show up in the Add/Remove Programs list), and reinstalled Norton.