Solved BSOD help

[modey]

Can anyone help me with this problem/

I've got a newly built pc which randomly crashes and i get a bsod

It's running windows 7 64 bit.

I've atttatched the minidump folder.

Not sure if there is any other info required?

 

[Jonathan_King]

Welcome to SF!

We do like to have a full jcgriff2 report to work on, but no harm done. Just upload one of the BSODs persist: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

One dump blamed the WiFi drivers, so install updated ones from Realtek: Realtek

Also install updated Realtek Ethernet drivers: Realtek

Rt64win7.sys    Thu Feb 26 04:04:13 2009 (49A65B0D)
rtl8192U.sys    Mon Oct 19 01:17:56 2009 (4ADBF684)

You had 1 0x124 BSOD, which is often a hardware error. Run through these hardware tests:

For RAM: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
For CPU and heat: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
For hard drive: | Seagate

...Summary of the dumps

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 14:07:26.239 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:36.972
Probably caused by : vwifibus.sys ( vwifibus! ?? ::NNGAKEGL::`string' <PERF> (vwifibus+0xa000)+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_vwifibus!_??_::NNGAKEGL::_string___PERF__(vwifibus+0xa000)+0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 14:05:36.232 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:34.590
Probably caused by : ntkrnlmp.exe ( nt!PfSnCleanupTrace+48 )
BUGCHECK_STR:  0x19_21
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_21_nt!PfSnCleanupTrace+48
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 13:59:46.438 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:15.170
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1fd23 )
BUGCHECK_STR:  0x1a_61940
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID:  X64_0x1a_61940_nt!_??_::FNODOBFM::_string_+1fd23
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 13:54:16.968 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:29.701
Probably caused by : win32k.sys ( win32k!HmgShareLockCheck+73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgShareLockCheck+73
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 13:46:38.949 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:39.307
Probably caused by : Ntfs.sys ( Ntfs!NtfsExtendedCompleteRequestInternal+e5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_Ntfs!NtfsExtendedCompleteRequestInternal+e5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Nov  5 06:05:01.346 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:19.688
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[modey]

thanks a lot, i've updated the drivers and i'll do the tests later on tonight

 

[Jonathan_King]

That sounds good, good luck!

 

[modey]

Ok so i ran the memtest and got a load of errors, took one stick out (2gb) and left the other one in, re did the test and it was fine, 7 passes.

I then took this stick out, put the other one in a different slot and did the test again, this stick then passed.

So for some reason i'm getting errors with both memory sticks in?

any help please?

 

[zigzag3143]

Ok so i ran the memtest and got a load of errors, took one stick out (2gb) and left the other one in, re did the test and it was fine, 7 passes.

I then took this stick out, put the other one in a different slot and did the test again, this stick then passed.

So for some reason i'm getting errors with both memory sticks in?

any help please?

Could be a mobo slot. Try running one stick in each mobo slot.



Ken J

 

[modey]

Ok so i ran the memtest and got a load of errors, took one stick out (2gb) and left the other one in, re did the test and it was fine, 7 passes.

I then took this stick out, put the other one in a different slot and did the test again, this stick then passed.

So for some reason i'm getting errors with both memory sticks in?

any help please?

Could be a mobo slot. Try running one stick in each mobo slot.



Ken J

yeah that's what i've done, tested each stick of ram in different slots, they pass the test fine on their own, it's when they are both in together i get errors

 

[Jonathan_King]

What is the make/model of your PSU?

Are the sticks of RAM identical?

 

[modey]

It's a corsair tx cmpsu-650txuk 650w psu, yeah both sticks are the same , i put them both in gain last night, ran a test and it passed ok (12 passes)

 

[Jonathan_King]

Check out your system uptimes:

System Uptime: 0 days 0:00:36.972 
System Uptime: 0 days 0:04:34.590 
System Uptime: 0 days 0:04:15.170 
System Uptime: 0 days 0:03:29.701 
System Uptime: 0 days 0:03:39.307 
System Uptime: 0 days 0:00:19.688

Granted, Windbg is not very accurate as far as that goes, but I can accept that they all happened within 10 minutes of bootup most likely.

Could you create a jcgriff2 report for us now?

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Also, could you furnish us with details about your RAM and motherboard? Brand, model, voltages (if you know them), etc.

 

[modey]

Yes BSOD do appear to happen either when first booting or within ten minutes or so.

my system spec is as follows:

CPU AMD PHENOM2 X4 965

Motherboard Asus M4A785T-M

Memory CORSAIR 4GB 1333MHz CL9 DDR3 (2x 2gb)

I've attatched the file requested

Thanks for taking the time to look at this for me

 

[Jonathan_King]

Thank you.

I've referred this thread to a memory expert, hopefully he'll post soon.

 

[modey]

Thank you.

I've referred this thread to a memory expert, hopefully he'll post soon.

Ok, thanks again.

 

[Dave76]

Hi modey, welcome to Seven Forums.

With some more information we can get a better idea of where to start.

Can you tell us which slots and which RAM cards you ran Memtest86+ on?

Is your RAM on the motherboard compatible list?

D/L CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.

For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums


Have you been checking your temperatures?

Use Speed Fan or Core Temp , run one of these and check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Go to your BIOS and tell us what the CPU, RAM and North Bridge (NB) voltages are.

 

[modey]

I tried both ram in the black slots on the board , had errors when first tired them but once i tried them on their own had no errors and then when put them both back in the same slots they passed with no errors

I've attatched the requested screenshots, hope this helps.


I have done temp tests when first installed and they all seemed fine, what temps do you need as a t the moment idle i've got:

GPU 24oC

Temp 1 28oC

Temp 2 33oC

Temp 3 -128oC


Core 28oC



I'll get back to you with the CPU, RAM and North Bridge (NB) voltages.

Thanks for your time

EDIT; I've been into the bios and i'm not really sure where the voltage figures are?

 

[Dave76]

Good info on the snips.

Can't find your motherboard manual on the Asus website, there is nothing listed under your motherboard.
Do you have the motherboard manual in paper or PDF file?

I will have to look at the BIOS info off of a similar motherboard, so it might not be exact.

Got the CPU voltage from the CPUZ tab.

For the RAM and NB voltages go to the BIOS 'Advanced' tab, RAM is 'Memory OverVoltage' and NB is 'VDDNB Over Voltage'.
These should be in 'Auto' but you should be able to see the current voltages.

Once we have the current voltages we can manually set the RAM timings and give a little voltage bump.

Let us know the voltages for the RAM and NB, and we'll go from there.

 

[modey]

Hi, yes i do have the manual that came with the motherboard, in paper format.

I went into the bios again for the voltages but they were both on auto and the only info that was there was on the right hand side of the screen:

RAM: Min = 1.35000v Max 2.31000v Standard 1.50000v Range 1.35 - 1.5v

NB : Min = standard - 0.3000v max = by cpu increment = 0.00625v

Not sure if this is actually what you are looking for?

 

[Dave76]

Your RAM should be at 1.5v and the NB at 1.1v.

Can you confirm these voltage settings?

Look in your manual in the BIOS section for the 'Advanced > JumperFree Configuration'

RAM is 'Memory OverVoltage' and NB (North Bridge) is 'VDDNB Over Voltage'


If the above voltages are correct.

Bump your 'VDDNB Over Voltage' to 1.2v, don't go any higher than this as you can seriously damage your system.

Run Memtest86+ for 7 runs or until you get an error.
Let us know what the errors are.

If this doesn't pass memtest86+, then bump the 'Memory OverVoltage' (DRAM Voltage) to 1.55v, or 1.56v depending on the increments.
Run Memtest86+ for 7 runs or until you get an error.
Let us know what the errors are, if any.

 

[modey]

In the bios there is nowhere that tells me what the voltage actually is, it's just set to auto, and if i hit enter nothing happens ...shall I manually put in the two voltages of ram and nb to 1.5 and 1.1?

 

[Dave76]

Set the RAM manually to 1.55 or 1.56 if 1.55 option is not available.

For the NB, select 'Normal' setting and check if this will let you see the current voltage.
If it is 1.1v change it to 1.2v.
Let us know the NB voltage.