BSOD Help,

[tyuliang]

Hi guys, I've been getting a lot of blue screens lately. I cant seem to be able to update windows also. I've attached a file of the dbg files I've managed to retrieved. Hope it will help, thanks a lot in advance

 

[americancritic2]

Hello and welcome the BSOD team needs more info please follow this tutorial.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[tyuliang]

Hi there, I've updated the new file, please do take a look, thanks

 

[Boozad]

   Information

:warn: Update your system specs using the top link in my signature please.

​

There are a few things going on here, please follow the steps below to see if they help resolve your issues.

 HOTSPOT SHIELD

Hotspot Shield is causing issues. Either update the program or uninstall it altogether.

fffff880`02ffca30  fffff880`073c3bb0Unable to load image \SystemRoot\system32\DRIVERS\hssdrv6.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys[/COLOR]
 hssdrv6+0x15bb0


3: kd> lmvm hssdrv6
start             end                 module name
fffff880`073ae000 fffff880`073c8000   hssdrv6  T (no symbols)           
    Loaded symbol image file: hssdrv6.sys
    Image path: \SystemRoot\system32\DRIVERS\hssdrv6.sys
    Image name: hssdrv6.sys
    Timestamp:        [COLOR=RoyalBlue]Sat May 17 03:34:57 2014[/COLOR] (5376CAD1)
    CheckSum:         0000B5A7
    ImageSize:        0001A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 INTEL GIGABIT NETWORK ADAPTOR

Your Intel 82567LF-2 Gigabit Ethernet driver has been flagged. It's really old and needs updating, check your vendor's support page for an updated version.

fffff880`02ffc158  fffff880`07449e05Unable to load image \SystemRoot\system32\DRIVERS\e1y62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1y62x64.sys[COLOR=Red]
*** ERROR: Module load completed but symbols could not be loaded for e1y62x64.sys[/COLOR]
e1y62x64+0x3e05
3: kd> lmvm e1y62x64
start             end                 module name
fffff880`07446000 fffff880`0748f000   e1y62x64 T (no symbols)           
Loaded symbol image file: e1y62x64.sys
Image path: \SystemRoot\system32\DRIVERS\e1y62x64.sys
Image name: e1y62x64.sys
Timestamp:        [COLOR=RoyalBlue]Sat Jun 13 02:16:42 2009[/COLOR] (4A32FDFA)
CheckSum:         00049736
ImageSize:        00049000
Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e

 NVIDIA DRIVER

Your nVidia driver is also causing issues. Check [urk=http://www.nvidia.co.uk/Download/Find.aspx]here[/url] for the latest driver for your card then follow http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html for the cleanest possible install.

fffff880`02ffbf20  fffff880`0f97e170
[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR]
 nvlddmkm+0x8c1170


3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f0bd000 fffff880`0fd56000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR=RoyalBlue]Wed Feb 04 00:08:12 2015[/COLOR] (54D162EC)
    CheckSum:         00C57C2D
    ImageSize:        00C99000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 MCAFEE

McAfee is also in on the act.

fffff880`02ffbe80  fffff880`019cee80Unable to load image \SystemRoot\System32\Drivers\Mpfp.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for Mpfp.sys
*** ERROR: Module load completed but symbols could not be loaded for Mpfp.sys[/COLOR]
 Mpfp+0x29e80

Uninstall McAfee and install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing.

 ALCOHOL 120%

Alcohol 120% uses SCSI Pass Thru Direct (SPTD) which is a proven cause of countless BSODs.

1. Uninstall Alcohol 120% via Add/Remove Programs.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

   Information

If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.