BSOD Hibernate causing problem , InspironN5520 i7

[SandeepP]

Sir the link provided by u for intel rivers are not compatible View attachment 285679 I think the right one is Video_Driver_3WKM7_WN_8.933.3.4000_A04 that was i using previously ..

Hi sydjunaidshah,

Please try this different link for downloading and updating video drivers:

Intel

Also, I believe you are using 64 bit of operating system as defined by your system specifications. Did you manage to create a new user account and check if it installs the video driver correctly there.

Keep us posted with the results so we can advise you further.

 

[sydjunaidshah]

hi Sir now I've Installed AMD AND INTEL driver that was given by shopkeeper ,Video_AMD_W7_A00_Setup-9G05N_ZPE .. then now there is no problem in Device manager View attachment 285872 and and at this time my file is View attachment 285873 ... after it I PRESS AGAIN the HIBERNATE ..and this error occurred and after this error i again create new file View attachment 285875 ..

Kindly Review BOTH sydjunaidshah 4 ,and sydjunaidshah 5 it will defiantly identify that problem

 

[YoYo155]

Hi,

Please update,

Dell Support
View attachment 286043
​

Run a scan of TDSSKiller and post back with the log file created either in the C:\ partition or the directory you launched the software from.

• Anti-rootkit utility TDSSKiller

 

[SandeepP]

hi Sir now I've Installed AMD AND INTEL driver that was given by shopkeeper ,Video_AMD_W7_A00_Setup-9G05N_ZPE .. then now there is no problem in Device manager View attachment 285872 and and at this time my file is View attachment 285873 ... after it I PRESS AGAIN the HIBERNATE ..and this error occurred and after this error i again create new file View attachment 285875 ..

Kindly Review BOTH sydjunaidshah 4 ,and sydjunaidshah 5 it will defiantly identify that problem

Hi sydjunaidshah,

Kindly update the touch-pad drivers as stated by YoYo155. Also, did you manage to create a new username and check if the issue persists there as well.

Keep us posted with the results so we can advise you further.