BSOD inconsistent triggers error x124

[blanked]

Hi all,

I've started to regularly received bsod errors on this laptop. They occurred infrequently at first, then have regularly happened on a daily basis for the past month. In terms of scale, sometimes the system can run for a few hours, sometimes it bsod on startup. (always error code x124).

The BSOD have been triggered by a number of different things, but not all necessarily trigger the bsod. Startup, youtube, videos, games, opening pdf or browsers, photo and video editing.

I've very limited knowledge and have been lurking on these forums for a month trying various suggestions but have come to seek advice. I've performed a memory test which came up clean. Admittedly though, I only ran it for two cycles. I've used CCleaner, updated all driver information, opened the laptop to check for obvious bad connections, hoovered parts and have a desktop fan blowing on the vent for the graphics card.

I'm attaching the event log

Please if someone could give me some advice as I'm reaching the end of ideas.

 

[Northernsoul55]

Please post back the following information:

:ar: Windows Updates and Activation

 

[blanked]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XDKJ3-P2YHF-49GKD
Windows Product Key Hash: s9t89mxMG5e7Lz40e8yPFWSmKlI=
Windows Product ID: 00426-260-2145234-85445
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C6AC92DE-0E74-4EB9-8F1C-AD77EAD8B703}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C6AC92DE-0E74-4EB9-8F1C-AD77EAD8B703}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-49GKD</PKey><PID>00426-260-2145234-85445</PID><PIDType>5</PIDType><SID>S-1-5-21-3145144444-1434669959-2723107997</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090713000000.000000+000</Date></BIOS><HWID>A0153C07018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>9860A0C0F14B775</Val><Hash>AVw+SkUspWpqxyYGm3nsZjg2nsc=</Hash><Pid>81607-954-2913085-64945</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-260-214523-01-2057-7600.0000-2522011
Installation ID: 006754583773285403496194827224794530618910333155711784
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 49GKD
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 15/07/2013 20:45:45

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:18:2013 18:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAEABAABAAEAAQACAAAABAABAAEA6GH49OAEVPn+HE4DEDOwJVBfWiuaiAI3pIeKd4YtrP1+KA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HP    		3063    
  FACP			HP    		3063    
  HPET			HP    		3063    
  BOOT			HP    		3063    
  MCFG			HP    		3063    
  SLIC			HPQOEM		SLIC-MPC
  SSDT			AMD   		PowerNow

 

[blanked]

Hope this helps ^

 

[blanked]

sadly still happening. This time whilst playing a video in web browser. Thanks for looking into it for me. I don't suppose you would have any other suggestions?

 

[Northernsoul55]

Hi,

Thanks for the added info.

Your logs show a Stop 0x124, which is usually hardware related.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck[COLOR=red] 124[/COLOR], {0, fffffa8004f79038, b6000000, 181}
Probably caused by : [COLOR=red]hardware[/COLOR]
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
This bug check indicates that a fatal hardware error has occurred. This bug check 
uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

As Stop 0x124 minidumps contain very little practical information, it is therefore
necessary to approach the problem as a case of hardware in an unknown state of
distress.

Further analysis indicates that there was a problem reading the processor cache:

1: kd> !errrec fffffa8004f79038
===============================================================================
Common Platform Error Record @ fffffa8004f79038
-------------------------------------------------------------------------------
Record Id     : 01ce79a099979725
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : [COLOR=red][B]Machine Check Exception
[/B][/COLOR]Timestamp     : 7/6/2013 1:07:13
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004f790b8
Section       @ fffffa8004f79190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : [B][COLOR=red]Cache error[/COLOR]
[/B]Operation     : Generic
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000200f31
Processor ID  : 0x0000000000000001
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004f79100
Section       @ fffffa8004f79250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000001
CPU Id        : 31 0f 20 00 00 08 02 01 - 01 20 00 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa8004f79250
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004f79148
Section       @ fffffa8004f792d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : [B][COLOR=red]ICACHEL1_SNOOP_ERR (Proc 1 Bank 1)
[/COLOR][/B]  Status      : 0xb600000000000181
  Address     : 0x000000000d8ebf00
  Misc.       : 0x0000000000000000

I would suggest updating your 3rd party drivers and also the BIOS as this error does not always
indicate a failure in the processor, but can also be caused by outdated drivers or an outdated BIOS.

I would also advise to read this guide:

:ar: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

If you are overclocking STOP. Return to the default settings at least for now.
If you are running a RAID update its driver.

Stress Tests:
You should perform a stress test on the CPU/hardware to help determine whether a hardware
issue exists:

Hardware - Stress Test With Prime95: :ar: Hardware - Stress Test With Prime95
CPU - Stress Test Using IntelBurnTest: :ar: CPU - Stress Test Using IntelBurnTest
Video Card - Stress Test with Furmark: :ar: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests with :ar: HWMonitor

Memory Testing:

Also run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

The goal is to test all the RAM sticks and all the motherboard slots.

Hard drive Diagnostic Tests:

:ar: http://carrona.org/hddiag.html

Post back any results/observations

cheers
Dave

 

[blanked]

Thanks Dave.

I'm off shift now so will crack on with this over the weekend. Hopefully pick something up.

 

[Northernsoul55]

Ok no problem, look forward to your next reply

 

[blanked]

So far I've run all of the hardware tests. It seems that it's one of the cpu cores. System temperature is fine and memtest and video card have come back clear.

Prime95 showed that the cpu core 2 failed the test. Interestingly, the system would crash pretty much straight away on the cpu stress test with the inteburn test.

I'm guessing pretty much that it means the cpu needs to be replaced. Price wise that's fine as I can pick one up for £15. Just a little bit apprehensive, I've never done a full notebook dismantle. I've watched some tutorials, so "how hard can it be?"

Is there anything you think I might be missing? Thanks Dave for your help.

 

[Northernsoul55]

Perhaps a new CPU, but a few things to try first as usually apart from excessive overheating
of the CPU and/or Physical damage, failings are usually rare.

Firstly Updating the BIOS may correct the issue, as it is quite old:

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        Hewlett-Packard
  BIOS Version                  [COLOR=red]F.14[/COLOR]
  BIOS Starting Address Segment 0
  BIOS Release Date             [COLOR=red]07/13/2009[/COLOR]
  BIOS ROM Size                 100000

You can follow this guide from HP:

:ar: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c00042629

   Warning

Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!

If you decide to replace CPU:

I have dismantled many laptops, you can usually find step by step guides to replacing various
devices etc. Like this one :ar: HP Pavilion-Strip down (thermal paste-graphics card change) - YouTube

You have to be careful dismantling, taking note of which screws go where etc, and there is
always usually a hidden screw, so if the laptop case isn't willing to
come apart easily....look for the hidden screw/s.

Also you have to be aware of :ar: ESD (Electrostatic discharge)

Also for the time being you may switch off the faulting core, in order to stop the BSOD's
until the issue is rectified:

To disable the 2nd core of your dual core processor:
Instructions:

1. Press the "[B]Win key+R[/B]" 
 
2. Type "[B]msconfig[/B]" in the resulting run window and select "[B]OK[/B]." 
Click the "[B]Boot[/B]" tab next to "[B]General[/B]." Select "[B]Advanced options[/B]..."
 
3. Check the box next to "[B]Number of processors[/B]." Select "[B]1[/B]" from 
the drop-down menu. This disables the second core of your dual-core 
processor within the operating system. 
Restart your computer for the change to take effect. 
You can return to this menu at any time to re-enable the disabled core.

   Note

Disabling cores decreases system performance.

Cheers

Dave

 

[blanked]

Sorry this has taken so long, I've been waiting for the CPU to arrive from America.

Which it did, today! So i've installed the new cpu and am currently running the stress tests on it. fingers crossed it work.

This arctic silver stuff is awesome though, it's running so much cooler.

Anyway, I updated the bio before to no avail and I've been running the system on a single core ever since. That worked perfectly, no bsod errors. Hopefully that means it was just the cpu and all is well.

Thanks so much for your help, i'll repost later

Tom

 

[Northernsoul55]

Sounding promising, look forward to your reply.

cheers

Dave

 

[blanked]

Just finished running the Intelburntest CPU stress test.

The system failed after the second test. I'm somewhat confused as to what to do.

I replaced the CPU with a new one. I installed new thermal paste, arctic silver, whilst following instructions. The system also always runs with a desk fan blowing into it.

I didn't heat up the motherboard with a heat gun. Is that something I should look into doing?

Tom

 

[blanked]

just a note to say that the prime95 tester came back clear

 

[Northernsoul55]

Hi,

Sorry I somehow missed your post

Hmmm so you replaced the CPU and it failed the Intelburntest CPU stress test!!!!????

All I can think of is to re-check your work. Make sure no CPU Pins are bent etc
and the CPU is seated properly then stress test again.

Are you still experiencing BSOD's? If so post up a new log please.

cheers

Dave

 

[blanked]

Hey dave, no worries at all

 

[blanked]

I've got a new dump for you. I used the tool as before, but it didn't provide any new .dump files?

As for the hardware, I've opened up and had another look and it all seems ok. What's surprising me is the prime95 tester is coming back clean and the intel burn is saying that it's unstable.

 

[blanked]

attached file...