BSOD, initially during iPhone5 sync, now during startup

[rednaxela]

Hi -

Started getting BSODs whenever I tried to sync an iPhone 5 or 5s to iTunes. Would make it through some of the transfer, then kick to BSOD.

Had to repair the OS to get it to boot a few times, including running bootrec.exe /FixMbr and
bootrec.exe /FixBoot

Errors that were reported on the blue screen generally were either:

IRQL NOT LESS OR EQUAL

or

CLOCK INTERRUPT WAS NOT RECEIVED ON A SECONDARY PROCESSOR

After few to many BSODs, ran memtest (eight cycles) and the appropriate drive diagnostic tools. No errors in either case.

Reinstalled the video drivers. No change.

Had some time today, so tried to run some diagnostics/conduct a repair. Went into safe mode and deleted all the USB drivers. Had to manually install the USB3 Host Driver from Asus. No change.

Ran Driver Verifier using instructions from Microsoft's website. Now I can't even get through a complete boot before getting a screen freeze - not even a BSOD. Having just looked at Sevenforums page on Driver Verifier, I now wish I hadn't done that.

So, in any event, I would tremendously appreciate any assistance you can provide. It's having a severe impact on my ability to get work done.

I've uploaded two .zip files -one from before running driver verifier, and one from after. Thank you!

 

[Arc]

The zip you uploaded does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any sort of disc cleanup tool before you upload another zip.

 

[rednaxela]

Take two

My apologies - lets try this again.

Attached are .zip files of (a) the minidump from a BSOD when I tried to sync my iPhone5, and (b) a rerun of the diagnostic tool grab all.

Thank you!

 

[rednaxela]

A minidump from a crash that just occured. Can run the diagnostic tool again if that's helpful.

 

[Arc]

This is stop 0x124, which is hardware environment oriented issue.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Also, there is a possible BIOS update, Version 0307 in ASUSTeK Computer Inc. -Support- Drivers and Download M4A88T-V EVO/USB3. Better you apply that update, as it fixes stop 0x124's very often.

Let us know the results.
________________________________________________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 124[/COLOR], {[COLOR=Red]0[/COLOR], fffffa80080d68f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

 

[rednaxela]

Thanks very much - I can give you answers to half of your questions now, will run the other half.

PSU: I have a Antec 650w power supply. The eXtreme calculator puts my recommended wattage at 331, so that shouldn't be the issue.

Temp: Average operating temp at 75 Celsius. Speccy snapshot attached.

Memory: Ran eight cycles of Memtest86+ when the BSODs started occurring. No issues.

Will check the BIOS version, stress test the CPU, and stress test the video card now.

 

[Arc]

It is really hot; but it would be better if you supplied the screenshot of the summery tab. as suggested.

Anyway, dismantle the PC. Clean everything inside. Clean the air vents and fan grills so that it can blow the hot air out easily and efficiently.

While re-seating, apply new thermal paste to the CPU.



Do it, before doing any other suggested tests. It is highly important, and a MUST at once.

When done, let us see another screenshot of the speccy summery tab; just to check the heat situation after doing these all.

 

[rednaxela]

First off, merry Christmas!

I have a Cooler Master Hyper 212 EVO on the way from Amazon along with some new thermal paste. In the meantime, I vacuumed out the case. Apparently it's been entirely too long since I did that, as the temp dropped 20 degrees. See attached summary tab.

I apparently knocked something when I was cleaning the case out, because I couldn't get the computer to post after I cleaned it. Reseated the memory and most of the other connections on the mobo, boots fine now.

Should I wait until I get the new heat sink installed to start running other tests, or go ahead now since the temp is down?

 

[Arc]

Temps may be the sole reason for a stop 0x124; but not always.

In this case, temp is detected as an issue, that is worked out as within tolerance now. Now it is the time to wait and observe. If the issue bounces back, we have to search for the other possible reasons.

So keep us informed about what is going on

 

[rednaxela]

Thank you

So, I feel like a complete dope, but it appears that cleaning the processor/mobo has resolved the issue. I've synced the phones with no problems, updated the BIOS (which caused it to crash repeatedly before cleaning), and it's running rock steady.

Thank you very much for your help. Sorry to not have figured out something so simple myself!

 

[Arc]

No problem mate Next time you will be able to help yourself, sure.

But still, is any assistance is needed, let us know.

 

[rednaxela]

BSOD during iTunes sync, winLAME processing

I'm afraid this is a surprise continuation of this thread:

http://www.sevenforums.com/bsod-hel...y-during-iphone5-sync-now-during-startup.html

Temps continue to be fine (between 38 and 40 degrees C). After a week or so of no problems, I've started to get semi-random BSODs again, but can invoke with an iTunes sync or, in a new twist, converting .wav files to .mp3 using winLAME.

I've attached the last two minidumps, and the file produced by the SevenForums diagnostic tool. Two additional data points:

1. I've had to fix the boot record a number of times during this adventure. Not sure whether that's relevant or why it would be, but there it is.

2. FWIW, the windows data report on the most recent BOSD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006B18038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Thanks very much.

 

[rednaxela]

Unfortunately, I started BSODing again: http://www.sevenforums.com/bsod-hel...unes-sync-winlame-processing.html#post2645905

It's not a temp issue. Ugh.

 

[rednaxela]

I'm adding the most recent .dmp files in hopes a pattern will emerge. There are seven in the attached .zip file. Thanks much...

 

[Arc]

Follow it: http://www.sevenforums.com/crash-lo...top-0x124-what-means-what-try.html#post354696

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 124[/COLOR], {[COLOR=Red]0[/COLOR], fffffa80081118f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

 

[rednaxela]

When in doubt...

...fix a lot of stuff.

Couldn't isolate the problem, so as a last ditch effort I bought a SSD and did a clean windows install, then wiped the old hard drive, ran checkdisk, and designated it as the internal storage drive.

So far, everything is running clean. Noticeable improvement due to the SSD as well.

Thanks again for the help.

Nick