BSOD install Hue View digital camera

[gdavie3]

Hi

I have just tried to install a Hue view camera with the installation CD that came with the camera all looked fine but when I launch the software the picture from the camera appears for about 2 secs then I get A BSOD. So uninstalled the software and went to the Hue website to get the software but after installing this it did exactly the same, I'm a bit confused as I have installed the same software on some other pc's here where I work that are the same and the software build. the camera in question also works on another pc, so I was wondering if you guys could help me.

Many thanks

 

[Golden]

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 920e2d61, b671a8ec, 0}

*** WARNING: Unable to verify timestamp for CtClsFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for CtClsFlt.sys
Probably caused by : ks.sys ( ks!KspPropertyHandler+2a8 )

Followup: MachineOwner
---------

0: kd> lmvm ctclsflt
start    end        module name
8a993000 8a9b6fa0   CtClsFlt T (no symbols)           
    Loaded symbol image file: [COLOR="red"][B]CtClsFlt.sys[/B][/COLOR]
    Image path: \SystemRoot\system32\DRIVERS\CtClsFlt.sys
    Image name: CtClsFlt.sys
    Timestamp:       [COLOR="Red"][B] Fri Sep 10 18:51:40 2010[/B][/COLOR] (4C89F8A4)
    CheckSum:         00028EFA
    ImageSize:        00023FA0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

http://www.carrona.org/drivers/search.php?id=CtClsFlt.sys

There appears to be a conflict with the existing but outdated Creative Camera driver....see if you can update it from the link below:

Creative Worldwide Support

 

[gdavie3]

Thanks for the quick response Golden, I can't seem to update that particular driver when I try to upgrade the existing driver for the 'intergrated webcam' it tells me I have the latest driver, so I tried uninstalling....it was already disabled, but the driver still exists. can I just delete it or move that .sys file out?

Thx

 

[Golden]

Try renaming the .sys to .sys_old

 

[gdavie3]

All sorted now, I deleted the creative software from programs and features and and reinstalled the Hue drivers and all is stable once again.

Thanks for pointing me in the right direction

 

[Golden]