Solved BSOD instantly on entering windows

[Wowdude]

Hey peoples,

Yet another BSOD problem. My old PC which I donated to my in-laws suddenly started BSOD'ing for no particular reason that I can find. It boots into safe mode fine but as soon as it tried to boot into normal windows (7) it blue screens a few seconds after hitting the desktop.

Here's the dump:

Thanks for any help

Wowdude

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[Wowdude]

Hey Koolkat!

Thanks for the fast and detailed reply.
Attached are the 2 files you asked for. I will run the memory stick testing overnight. But I've never known memeory sticks just give out for no reason. I did try them each (individually) in slots 1A and 1B and the computer still crashed with the same error. But I will try the RAM tests tonight.

Thanks

Wowdude

 

[koolkat77]

Thanks.

Does memtest pick up errors?

Upload a screenshot of your hard disk using crystal disk info and summary tab using Speccy:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html
• Speccy - System Information - Free Download

 

[Wowdude]

Hey koolkat,

After 1 pass there are no errors but obviously I'll be leaving it longer than that. As I said I did try both sticks in the 2 main slots in all configs and still nothing. I will upload the images tomorrow after Memtes86+ has had a good mooch.

Thanks again!

Wowdude

 

[koolkat77]

OK. Good luck

 

[Wowdude]

Hey koolkat77,

Attached is the picture from the CrystalDisc program. Unfortunately Speccy would not run. After installing and running it came up with an error (error 2) about not CPU dll init, then the program is terminated immediately.

Any ideas where to go next.

Thanks again,

Wowdude

P.S My PC will only boot in safe mode and is not connected to the internet atm

 

[koolkat77]

When was windows 7 last installed on this PC?

Are you able to use HWinfo?

HWinfo:

• CPUID - System & hardware benchmark, monitoring, reporting

 

[Wowdude]

Errrm, the computer is an upgrade from OEM vista to windows 7. It was freshly installed summer 2012 so the install should be fine. I thought it might the HDD as it was my old primary but crystal HDD infor said it's health was good.

And sorry what program do you want me to use from CPUID? The PC-wizard?

Thanks,

Wowdude

 

[koolkat77]

HWinfo

 

[Wowdude]

After installing PC-wizard, it cannot function as it comes up with the error "Error initializing peripherical driver. Error: 1084" which may be because I can only boot the computer in safe mode. I also have Sisoftware Sandra lite, but as it isn't connected to the internet, it can't load from their hardware info database and doesn't load.

What is it you're looking for?

 

[koolkat77]

Temperature of all the hardware.

Were you able to run memtest?

 

[Wowdude]

Hey koolkat77,

HW Monitor has come up with a temperature of 27 degree's C. But as the computer has only just booted I imagine this will become more as the computer warms up. However before I donated the computer I installed an exhaust fan to prevent the temperature from rising too high.

Thanks,

Wowdude

 

[Wowdude]

And memtest ran with 8 passes and no problems with the memory.

 

[koolkat77]

OK. Can you upload a snip? Perform a clean boot.

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[Wowdude]

Sure. I will try a clean boot now to see if it can boot to windows.

Thanks,

Wowdude

 

[Wowdude]

It failed the cleanboot test. Disabled all the non-microsoft services and it still crashed just after it loaded to the desktop.

 

[koolkat77]

Download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.

Instructions by Arc.

 

[Wowdude]

My apologies for the delay. Attached is the list you requested.

Wowdude

 

[koolkat77]

Thanks.

Do you have a spare stick of RAM? Compatible with the motherboard of this laptop?