Solved BSOD: irql_gt_zero_at_system_service

[fooonair]

Hello

Can you help me what is causing this randomly ocurring BSOD? I don't know how I can provide crash dumps. In the event viewer I can see the critical incidents. An example below:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-08-13T20:21:32.762004000Z

EventRecordID 9342

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer myPC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 74
BugcheckParameter1 0x77be132a
BugcheckParameter2 0x2
BugcheckParameter3 0x0
BugcheckParameter4 0xfffff88004a9fb60
SleepInProgress false
PowerButtonTimestamp 0

 

[VistaKing]

See if this will be some or guidance

:ar: Bug Check 0x74: BAD_SYSTEM_CONFIG_INFO (Windows Debuggers)

 

[fooonair]

sorry didn't knew the instructions for posting a crash dump. this is the first time. i have done as you told me and sincerely hope you can help.

 

[YoYo155]

This issues arose due to BitDefender:

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007787138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88002f38b60, 0

Debugging Details:
------------------


PROCESS_NAME:  [COLOR=Red][U][B]vsserv.exe[/B][/U][/COLOR]

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+0
00000000`7787138a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030c91a9 to fffff800030c9c00

STACK_TEXT:  
fffff880`02f38928 fffff800`030c91a9 : 00000000`0000004a 00000000`7787138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f38930 fffff800`030c90e0 : 00000000`000007b4 fffff880`02f38b60 00000000`00000000 fffff800`033b4f33 : nt!KiBugCheckDispatch+0x69
fffff880`02f38a70 00000000`7787138a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`1e40fcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7787138a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`030c90e0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_[COLOR=Red][U][B]vsserv.exe[/B][/U][/COLOR]_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_[COLOR=Red][U][B]vsserv.exe[/B][/U][/COLOR]_nt!KiSystemServiceExit+245

Followup: MachineOwner

[COLOR=Red][U][B]bdfwfpf[/B][/U][/COLOR]+0xca9a
fffff880`02f38898  fffff880`0427297b [COLOR=Red][U][B]bdfwfpf[/B][/U][/COLOR]+0x697b

fffff880`0426c000 fffff880`04294000   bdfwfpf    (deferred)             
    Image path: \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys
    Image name: bdfwfpf.sys
    Timestamp:        [COLOR=Red][U][B]Mon Nov 14 19:16:17 2011[/B][/U][/COLOR] (4EC14CE1)
    CheckSum:         0001D6CE
    ImageSize:        00028000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Programs\Bitdefender

• Driver Reference Table - bdfwfpf.sys

I recommend removing the software completely.

• How to uninstall Bitdefender

Install Microsoft Security Essentials instead.

​

 

[fooonair]

yay, thank you so much. that was not only quick but incredibly helpful. big hug

 

[VistaKing]

fooonair

Keep this thread opened until you see the BSODs stopped then close the thread by clicking on the Mark this thread solved button .

 

[YoYo155]

yay, thank you so much. that was not only quick but incredibly helpful. big hug

You're more than welcome .

fooonair

Keep this thread opened until you see the BSODs stopped then close the thread by clicking on the Mark this thread solved button .

Yep do this ^ .