BSOD irql_not_less_or_equal

[Grogger]

I have had a bsod once a month for the last four months. Minecraft was being played on a server the first three times but was only brought up (but not being played) on the last time. Browser and Mail probably open, although I am not sure about the details the first time it happened. I usually have mail open but not the browser when playing... unless I look something up.

Took off the cover, dusted and made sure everything is seated ok yesterday. Malwarebytes run, no results. BlueScreenView suggests ntoskrnl in 3 of them (but with 2 different addresses) and HDAudBus in the other.

I have the minidumps zipped up but are they already included in the DM Log Collector file?

I have only a little computer knowledge but am good at following directions. Any help would be greatly appreciated.

 

[Boozad]

Welcome to 7F Grogger. I'll see if I can help solve your issue.

Your Intel Graphics driver has been flagged.

fffff880`05a2f858  fffff880`04cd8045[COLOR=Red]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/COLOR]
 igdkmd64+0x3c045

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04c9c000 fffff880`051b81c0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=Red]Sat Mar 09 02:10:00 2013[/COLOR] (513A99F8)
    CheckSum:         0052A265
    ImageSize:        0051C1C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please visit this page and run the Check now option to see if it can update your system for you.

Report back with the results.

 

[Grogger]

Thank you, Boozad, for your quick response.

I did as you suggested and it comes back with 15 options in 6 categories. When I look for graphics driver it lists "Original Intel Graphics Driver." Should I download and install that? Don't I already have it, if it is the original. And about the other ones, do I get them as well or leave well enough alone? Thanks.

 

[Boozad]

Yes download it, it will update your currently installed version. What others does it offer?

 

[Grogger]

I got this message: The update did not complete successfully. (259)

Edit: It occurred to me I should do a backup but it can't see the external drive (Seagate Expansion) and gives the error: The parameter is incorrect (0x80070057) However, I can move files/folders manually to the drive and am doing that now. Just can't set up windows backup.

 

[Grogger]

I've attached the results from the "Check Now" on HP support.

Edit: When I use the HP Support Assistance in Swedish it says everything is up-to-date. Confusing.

 

[Boozad]

Click on the download link below and save the file to your desktop. Set a Restore Point by following http://www.sevenforums.com/tutorials/697-system-restore-point-create.html then install the downloaded driver.

 

[Grogger]

Just want to make sure.... the link leads to a driver updater program, not an actual driver, right? I did a quick search on the extra program it wanted to download (and unchecked it) and it seems there are mixed feelings out there about this program. Do I let this program scan and report back with the results?

(Also, does the link disappear after clicking on it? I can't see it in your post anymore.)

I have set a restore point.

 

[Boozad]

Sorry I didn't include the driver download, I'll post it up when I'm back at my PC later. It's just the graphics driver for now, we'll get that updated then see how stable the system is, bear with me and I'll get the driver posted up.

 

[Boozad]

Here's the graphics driver, it's just the driver you need and no other software so tou'll be good to just download it and install it.

Download


​

 

[Grogger]

I got the same error as before. It does look like the same file (same size and name).

I appreciate the help, no 'bearing' felt.

 

[Boozad]

Have you been uninstalling the current driver before attempting to install the new one?

 

[Grogger]

No, I haven't. Should I?

Also, not about bsod but your posts. Again, when I looked at it (but wasn't logged in), the word driver had a link sending me to tweakbit... which I referred to above. I almost installed it but asked about it first. Isn't that strange? See attached and how the word is in blue.

 

[Boozad]

I certainly didn't post that link. It sounds as if your browser may be infected. Download both MalwareBytes and SuperAntiSpyware linked in my signature and run full scans with both. Report back with the results.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.

 

[Grogger]

The link does not show when logged into this forum. I've run MalwareBytes both yesterday and today. Do you think I should reinstall? Will get SuperAntiSpyware now. I do have SpywareBlaster.

 

[Boozad]

The link does not show when logged into this forum.

So you only see the link when you're not logged in?

 

[z3r010]

Guest adverts

 

[Boozad]

Just wrapped my head round that one thanks John.

 

[Grogger]

Guest adverts

Does that mean it is intentional then? Not on my side, I mean. Malwarebytes was clean. Some tracking cookies which I have now removed from SUPERAnti, but nothing else.

So back to topic... should I have been removing the original graphic driver before installing the replacement?

 

[UsernameIssues]

Guest adverts

Does that mean it is intentional then? Not on my side, I mean. Malwarebytes was clean. Some tracking cookies which I have now removed from SUPERAnti, but nothing else.

So back to topic... should I have been removing the original graphic driver before installing the replacement?

Yes, intentional.
Correct, not on your side.
It is not a sign of an infection.


It will not hurt to remove the current graphics driver before installing the replacement. Give it a shot.