BSOD Issue after windows update.

[Jinxieminx]

I had a few issues before this, namely after the 'welcome' screen it would load to a black screen and a cursor and freeze there. So I have recently re-installed Windows. (mentioning this because I'm not sure if the two incidents could be related.)

System was fine for about half an hour after the mandatory windows updates. Can't think of anything out of the ordinary that I was doing when the first BSOD popped up, but the second one happened moments after reboot when I attempted to check for problems.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: e1
BCP1: FFFFF80002F74560
BCP2: 0000000000000002
BCP3: FFFFFA8008151620
BCP4: FFFFFA8008151620
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\121112-31325-01.dmp
C:\Users\Jo\AppData\Local\Temp\WER-52587-0.sysdata.xml

 

[koolkat77]

Welcome to SevenForums.

Please uninstall the following programs:

[LIST=1]
[*]Start Menu\Programs\avast! EasyPass	Public:Start Menu\Programs\avast! EasyPass	Public
[*]Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
[*]Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
[*]Start Menu\Programs\PC Tools Utilities	Public:Start Menu\Programs\PC Tools Utilities	Public
[/LIST]

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
• McAfee Removal Tool - McAfee Uninstaller
• avast! Uninstall Utility | Download aswClear for avast! Removal

Uninstall PC tools with the free version of Revo uninstaller. (Use advanced mode so that it allows you to clear registry leftovers of the programs)

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Free up the start-up, nothing except the antivirus is usually needed:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

You're actually having 3 antivirus programs on your system. That would create allot of conflict. is it bad to run multiple antivirus programs?

MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-

1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
​

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.

• 
  1. Click on the rb:
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Upload a screenshot of your hard disk using crystal disk info and summary tab using speccy:

• Speccy - System Information - Free Download
• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Go to this link: Intel® Driver Update Utility Check the system for latest updates and download+install them.

POst back results.