BSOD Issues

[nickh186]

hello all,

I've been reading the threads here for a while trying to solve my problem, but i've decided to post a dump and see if anyone more acquainted with these issues can help me out.

This is the latest one I've received. The most frequent error I get is IRQL_NOT_LESS_OR_EQUAL, followed by KMODE_EXCEPTION_NOT_HANDLED.

Ntoskrnl.exe seems to be in all of them.

This seems to happen randomly, I'm not sure exactly what the issue is, I've updated the drivers to the best of my ability, I've installed the latest AI suite etc.

I play World of Warcraft and it seems to happen a lot when i'm playing. I had to RMA my Graphics card (HD 5770) and i've been using the one it replaced (geforce 8800). Since the RMA took so long, I since reinstalled windows 64 bit from 32 bit to utilize more memory, so i'm not sure if theres something going on there, the radeon has not been used yet in this install.

I'll be checking this forum frequently, so if more information is needed, i'll promptly post it if possible.

Thank You!

Update:

after looking at a few more threads, i noticed that some people are asking for more dumps, I'm going to attach the whole folder.

 

[jcgriff2]

Hi -

The summary info from the 15 mini kernel dumps is at end of post.

Update your Marvell Yukon Ethernet driver. Get the specific model from Device manager -

[FONT=lucida console]yk62x64.sys  Wed May 20 04:14:06 2009 (4A13BBCE)[/FONT]

START | type devmgmt.msc

Marvell Support --> Marvell: Support

Your system appears to me to be missing Windows Updates, based specifically on the timestamp of the DirectX Graphics Kernel. Yours = July 2009; It was updated in October/ November 2009. Also, the NT Kernel in your system = January 2010; based on 1,000's of memory dumps I've seen along with my own Windows 7 x64 system, NT should have timestamp = February 2010.

Check Windows Updates --> www.update.microsoft.com

Validate your OS at WGA --> www.microsoft.com/genuine

Regards. . .

jcgriff2

.


BSOD BUGCHECK SUMMARY

[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Wed Jun  9 17:10:34.223 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:17:32.911[/FONT]
[FONT=lucida console]BugCheck 1E, {0, 0, 0, 0}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x1E[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Wed May 19 00:22:12.494 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:59:13.181[/FONT]
[FONT=lucida console]BugCheck D1, {d, d, 8, d}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xD1[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Tue May 18 22:22:29.064 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:15:15.751[/FONT]
[FONT=lucida console]BugCheck A, {5462cf, d, 8, fffff80001a93930}[/FONT]
[FONT=lucida console]Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Tue May 18 22:06:37.302 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 2:14:20.989[/FONT]
[FONT=lucida console]BugCheck A, {2435d800, d, 1, fffff80001a88971}[/FONT]
[FONT=lucida console]Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Mon May 17 22:48:20.104 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:27:21.665[/FONT]
[FONT=lucida console]BugCheck 1E, {0, 0, 0, 0}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x1E[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Mon May 17 22:20:18.290 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 2:05:32.977[/FONT]
[FONT=lucida console]BugCheck FC, {1a83f, 8140000136dde867, fffff88001e849d0, 0}[/FONT]
[FONT=lucida console]Probably caused by : ndis.sys ( ndis! ?? ::FNODOBFM::`string'+636e )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xFC[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Mon May 17 04:05:51.076 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:16:23.764[/FONT]
[FONT=lucida console]BugCheck A, {549b4c, d, 8, fffff80001a8c930}[/FONT]
[FONT=lucida console]Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Mon May 17 03:47:07.218 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:05:05.906[/FONT]
[FONT=lucida console]BugCheck A, {748bdc92, d, 8, fffff80001ace96e}[/FONT]
[FONT=lucida console]Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Mon May 17 02:30:34.590 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:32:09.277[/FONT]
[FONT=lucida console]BugCheck A, {170, d, 0, fffff80001a848fc}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.20618.amd64fre.win7_ldr.100114-1818[/FONT]
[FONT=lucida console]Debug session time: Mon May 17 01:57:51.188 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:12:31.765[/FONT]
[FONT=lucida console]BugCheck 50, {fffff9600011d7df, 8, fffff80001ffd6d7, 7}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+16e )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Sun May 16 23:15:54.343 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 3:11:30.031[/FONT]
[FONT=lucida console]BugCheck A, {4471, d, 1, fffff80001ae2e30}[/FONT]
[FONT=lucida console]Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Sun May 16 14:56:19.529 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 5:01:44.216[/FONT]
[FONT=lucida console]BugCheck A, {824595, d, 8, fffff80001a94e30}[/FONT]
[FONT=lucida console]Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Sun May 16 01:36:50.978 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:41:16.665[/FONT]
[FONT=lucida console]BugCheck 1E, {0, 0, 0, 0}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x1E[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Sun May 16 00:43:27.886 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:17:55.574[/FONT]
[FONT=lucida console]BugCheck A, {82524d, d, 8, fffff800018d1e30}[/FONT]
[FONT=lucida console]Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Thu May 13 13:09:01.263 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:50:41.950[/FONT]
[FONT=lucida console]BugCheck 1E, {0, 0, 0, 0}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x1E[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 
 
 
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy]        J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]          [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055]https://mvp.support.microsoft.com/profile/Griffith[/COLOR][/URL]   [/FONT]
 
[FONT=lucida console]          [URL="http://www.jcgriff2.com"][COLOR=#000055]www.jcgriff2.com[/COLOR][/URL] [/FONT]
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

 

[nickh186]

Thank You for your response, I'll try this and post back!

Thank You!

Update:

I've done the above and everything is fine so far. Obviously the nature of the issue is intermittent so i won't know until it happens.

I had one question though. Will these windows updates update the directx and nt kernel? Or is there something else I should do in addition to this?

Thanks again!

 

[jcgriff2]

Hi -

You're welcome.

Windows Updates will update both the NT Kernel & the DirectX Graphics Kernel.

www.update.microsoft.com

Regards. . .

jcgriff2

.

 

[nickh186]

hey,

Thanks again! i'm on my laptop right now, out of town, but it didn't BSOD before i left, hopefully the trend will continue when I get back.

Thank You!

 

[nickh186]

Hello,

Ok another bsod here is the dump for it

-edit-

Had a random shutdown, it was in the event log but no dump for it, was also under kernel-power
another bsod

This second link is a BSOD I had late last night.

One other thing to note, I found an update I must have missed and installed it. I haven't had a BSOD yet, but you know how it goes =).

Thank you again!

 

[jcgriff2]

If BSODs continue, run --> Driver Verifier - jcgriff2.com

 

[nickh186]

so far so good, haven't had any bsods since i've been back. Left it on over night for good measure.

Thanks so much for your diligence!

 

[CarlTR6]

JC, that is a very impressive analysis!

 

[nickh186]

I think that windows update that squeaked through may have been the NT kernel update and/or DirectX kernel update, that would seem plausible.

I'm hoping the streak continues.

But yes, that was a very impressive analysis, I haven't spent enough time looking through the debugger itself to figure out how to give such an in depth analysis, like where the driver timestamps are etc. etc. I'm still a newbie

 

[CarlTR6]

I think that windows update that squeaked through may have been the NT kernel update and/or DirectX kernel update, that would seem plausible.

I'm hoping the streak continues.

But yes, that was a very impressive analysis, I haven't spent enough time looking through the debugger itself to figure out how to give such an in depth analysis, like where the driver timestamps are etc. etc. I'm still a newbie

There is a whole lot in there to learn! I learn every single day.

 

[nickh186]

another BSOD, always seems to happen in games (world of warcraft)

Just ran the driver verifier as per the instructions on your link, letting it run 24 hours. Here is a minidump though.

There is a whole lot in there to learn! I learn every single day.

QFT

 

[ttran]

Hi there
The minidump file didn't tell me much. You said that you got that usually while playing wow. I used to be wow player and I got BSODs a lot of times when I had the game patched. Have you ever tried to re-installed the game.
In the meantime, you might wanna check this article, and you can discuss your problem in there too (World of war craft BSODs "victim")
World of Warcraft - English (NA) Forums -> Blue screen and restart

Regard
Tuan

 

[nickh186]

I've not tried to reinstall the game, I may have to try that though. I'm going to try running the repair tool first to see if anything obvious pops out. I never really considered WoW as the culprit until it BSODed on me last night.

I've been playing other things lately and haven't had any issues, I suppose Age of Conan BSODed once or twice, but not nearly as frequently as wow.

I've noticed that there is always ntkrnlmp.exe in the dump files. Some google searching didn't reveal very much, just that it has to do with the NT kernel like J has mentioned.

I'm going to do some poking around today and see if I can't come up with anything new. Thank you for the response T!

 

[CarlTR6]

ntkrnlmp.exe is a widows core file. It is not likely to be a problem; most likely to be a victim of a problem.

Just as an experiment for trouble shooting, uninstall AVG [FONT=&quot]> [/FONT]Info > Tool (32bit) - Tool (64 bit) and AVG Identity protection (if you have it installed) > Info > Tool. AVG is known to cause BSOD's on some Win 7 systems. You can always reinstall it if it is not the problem. If the BSOD's go away after you uninstall AVG, then you found the problem.

I recommend that you install either MSE or Avast (free). Both work smoothly with Windows 7.

 

[nickh186]

heres an updated total list of my bsods if this helps

edit

also, here is a dxdiag.txt if it helps

 

[ttran]

The newest minidump point to intelppm.sys, which is Intel Processor driver, I would recommend to download and install fresh copy of it
Also, you might want to run this free stress test
Prime95
bugcheck:

BugCheck A, {21ea, d, 1, fffff80002ad0830}
Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )
Followup: MachineOwner
---------

~Tuan

 

[CarlTR6]

heres an updated total list of my bsods if this helps

edit

also, here is a dxdiag.txt if it helps

I still see AVG in your latest dump. To troubleshoot, you are going to have to uninstall it using the removal tool as I suggested above.

 

[nickh186]

I installed AVG last week which is why I hadn't tried it, and the BSODs had been going on long before that.

I can try it though if things don't improve.

The intelppm.sys was one of the first problem files that were in the bsods, then it became the ntoskrnl.exe primarily.

 

[ttran]

Yes, thank you for considering remove AVG as Carl suggested. We all like to help you and we hope you follow our instructions because we will be very happy if it solve you problem
For the intelppm.sys, it was the most recent BSODs that check from the zip file you uploaded

Try what Carl suggest first and see how things go
~Tuan