BSOD just while logging in, error 50(?)

[Bobashnabala]

Hello. I don't usually receive this error, but I want to make sure it isn't a large problem. That is why I'm trying to repair it anyways..

Here is the crash information:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFFFFFFFFFFFB2
BCP2: 0000000000000000
BCP3: FFFFF80002CA7859
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\032212-26067-01.dmp
C:\Users\Zack\AppData\Local\Temp\WER-64288-0.sysdata.xml

I also attached the minidump file. Thanks for any help you guys can give!

 

[writhziden]

Possible out of date drivers:

itecir	fffff880`01056000	fffff880`010b2000	Mon Mar 09 02:58:47 2009 (49b4da47)	0000f5e6		itecir.sys
[COLOR="Red"][B]k57nd60a	fffff880`05a00000	fffff880`05a51000	Sun Jun 07 01:36:34 2009 (4a2b6e02)	000539bb		k57nd60a.sys[/B][/COLOR]
risdpe64	fffff880`05ef2000	fffff880`05f0b000	Wed Jul 01 03:31:57 2009 (4a4b2d0d)	000184aa		risdpe64.sys
rimspe64	fffff880`05f0b000	fffff880`05f24000	Wed Jul 01 17:54:49 2009 (4a4bf749)	0001665d		rimspe64.sys
rixdpe64	fffff880`05f24000	fffff880`05f7a000	Sat Jul 04 04:27:00 2009 (4a4f2e74)	000196e3		rixdpe64.sys

itecir.sys
k57nd60a.sys
risdpe64.sys
rimspe64.sys
rixdpe64.sys

I suspect your driver in red above is the culprit of the crashes. Do you have Bluetooth drivers through Broadcom installed by chance?

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\Bobashnabala\032212-26067-01 m.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02c1f000 PsLoadedModuleList = 0xfffff800`02e63650
Debug session time: Wed Mar 21 21:57:02.226 2012 (UTC - 6:00)
System Uptime: 7 days 4:38:48.694
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
.................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffffffffffffffb2, 0, fffff80002ca7859, 0}


Could not read faulting driver name
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpIdleTimeWorker+63 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffffffffffb2, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002ca7859, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ecd100
 ffffffffffffffb2 

FAULTING_IP: 
nt!IoReuseIrp+19
fffff800`02ca7859 0fb75902        movzx   ebx,word ptr [rcx+2]

MM_INTERNAL_CODE:  0

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880035b6a70 -- (.trap 0xfffff880035b6a70)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880035b6c28 rbx=0000000000000000 rcx=ffffffffffffffb0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ca7859 rsp=fffff880035b6c00 rbp=fffffa80043e2c80
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000024
r11=fffffa8007c76db8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!IoReuseIrp+0x19:
fffff800`02ca7859 0fb75902        movzx   ebx,word ptr [rcx+2] ds:0d78:ffffffff`ffffffb2=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c4825c to fffff80002c9bd40

STACK_TEXT:  
fffff880`035b6908 fffff800`02c4825c : 00000000`00000050 ffffffff`ffffffb2 00000000`00000000 fffff880`035b6a70 : nt!KeBugCheckEx
fffff880`035b6910 fffff800`02c99e6e : 00000000`00000000 ffffffff`ffffffb2 00000000`00000000 fffffa80`043e2b30 : nt! ?? ::FNODOBFM::`string'+0x456cf
fffff880`035b6a70 fffff800`02ca7859 : fffffa80`00000019 fffff880`035b6c58 00000000`00000008 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`035b6c00 fffff880`0569aadf : fffffa80`043e2b30 fffffa80`043e2c80 ffffffff`ffffffb0 00000000`00000000 : nt!IoReuseIrp+0x19
fffff880`035b6c30 fffff800`02f91723 : fffffa80`043e2b30 fffff800`02e3b2b8 fffffa80`03c22680 fffffa80`03c22680 : HIDCLASS!HidpIdleTimeWorker+0x63
fffff880`035b6c80 fffff800`02ca5471 : fffffa80`070b2000 fffff800`02f91701 fffffa80`54515700 fffffa80`03c22680 : nt!IopProcessWorkItem+0x23
fffff880`035b6cb0 fffff800`02f35f7a : 00000000`00000000 fffffa80`03c22680 00000000`00000080 fffffa80`03c0eb30 : nt!ExpWorkerThread+0x111
fffff880`035b6d40 fffff800`02c8c9c6 : fffff880`033d5180 fffffa80`03c22680 fffff880`033dffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`035b6d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
HIDCLASS!HidpIdleTimeWorker+63
fffff880`0569aadf 4885f6          test    rsi,rsi

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  HIDCLASS!HidpIdleTimeWorker+63

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HIDCLASS

IMAGE_NAME:  HIDCLASS.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

FAILURE_BUCKET_ID:  X64_0x50_HIDCLASS!HidpIdleTimeWorker+63

BUCKET_ID:  X64_0x50_HIDCLASS!HidpIdleTimeWorker+63

Followup: MachineOwner
---------

This crash usually means USB devices or Bluetooth devices are not functioning properly. Do you remember what you were doing at the time of the crash?

Check your device manager under Human Interface Devices for Bluetooth devices. See if you can find an update for the device. If you do not use Bluetooth, you can also disable the device by right clicking it and clicking disable.


To get to Device Manager: Start Menu -> Right click Computer -> Manage -> Device Manager from the list on the left.

Alternatively: Start Menu -> Control Panel -> Hardware and Sound -> Device Manager

 

[Bobashnabala]

I went through my whole device manager and clicked "check online for update" and it turns out three of my devices were not updated. Hopefully updating them solved the problem! Thanks for the help.

 

[writhziden]

You're welcome. Let us know how the system responds over the next few days.

 

[Bobashnabala]

Well, I dunno if this is because of some update I did or something, but since I updated my drivers I have been experiencing some wireless problems. My internet still works, but it doesn't connect until I diagnose problems. Again, I'm not sure if it's related, but you asked me to post anything... So yeah.

 

[writhziden]

Are you able to uninstall the Wireless driver through Device Manager? First download the most up to date driver for the device. The best place to find the driver is through the manufacturer support site (either of the computer, or the wireless device itself). If you need help, please fill in your system specs in your profile. You may use http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html as a guide to do so.

 

[Bobashnabala]

I updated all my system specs. Do you think you can see what you might be able to do?

 

[writhziden]

Alright, that does answer some questions. I now know you have a Dell. You should be able to find wireless driver updates through Drivers and Downloads | Dell [United States]

Re-install or install the latest wireless adapter driver by following these instructions:

• 1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the wireless adapter by expanding network adapters
  7. Right click the wireless device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the wireless device.
  
  Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the wireless adapter by expanding network adapters
  8. Right click the wireless device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the wireless device.

 

[Bobashnabala]

How do I find the latest driver for my wireless device, and how do I know which of my three devices is my wireless device? Whenever I update my drivers I just search online using windows default searchy thingy, and that doesn't tell me where it finds it. I want to make sure I'm doing the right thing before I delete my internet...

 

[Bobashnabala]

*EDIT*

I looked at the link you gave me, but there are two broadcam devices for my computer, and I don't know which one to download. Broadcam is my internet thingy, but I have three different drivers in my device driver section, and I have no idea which ones I need to uninstall and then which drivers I need to reinstall them.

Here are the downloads:
"BROADCOM CORPORATION;FOXCONN;-Application
R228532.exe (73MB)
Recommended 12/1/2009 5.30.21.0 (Driver); 5.30.19.0 (Application), A01
Applies to:
Wireless WLAN 1397 Half MiniCard (4312bg)
CDSK,DRVR,NTWK,WRLES,WW,M09

Download File
Broadcom-Driver
R227595.exe (27MB)
Recommended 12/1/2009 12.2.1.0, A02
Applies to:
BCM5784M LAN "

And here are my drivers:
"Broadcom 802.11n Network Adapter,
Broadcom Netlink (TM) Gigabit Ethernet,
Microsoft Virtual Wifi Miniport Adapter"

I hope this helps!

 

[writhziden]

If you follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html and provide us with your Dell model, that will be all the info we need to help you find the correct driver.

 

[Bobashnabala]

Studio XPS 1647
Service Tag: CJN60Q1

This is what it says my computer is on the dell website. I'm not sure which model my dell is exactly, and I checked through the system info program you gave me. If this isn't right I can try to find something else. I apologize for the inconvenience, and am not exactly computer savvy.

 

[writhziden]

Alright, now we know which Dell you have, so that is a good start. Now, follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html so we can see what network adapter devices are installed. Then we can go to the Dell support site for your model and find the updates for those devices.

 

[Bobashnabala]

I followed the guide and I linked the zip folder into this post. Hope it helps.

 

[writhziden]

It does not appear the instructions were followed as closely as they could have been. We need you to run the jcgriff executable given in those instructions I linked to in my last post.

 

[Bobashnabala]

Oooooohhh. I just saw what I missed. I thought that download link was for the system spec thing... Sorry :/

I uploaded it correctly this time. Again, really sorry.

 

[writhziden]

You want to download this one: Drivers and Downloads | Dell [United States]

 

[Bobashnabala]

I downloaded it and installed it, because apparently it wasn't installed. I'll see if just downloading it fixed my problem. If not, I'll figure out what else I need to fix. Thanks for the help

 

[writhziden]

Alright, keep us updated as to how the system responds over the next few days.

 

[Bobashnabala]

I will, but I just restarted it after installing the driver and stuff, and my internet connected right off the bat. Usually I have to wait 20 seconds or so and diagnose connectivity problems. Hopefully this means it's fixed
Thanks again, and sorry for all the trouble!