BSOD ks.sys after computer boots

[Maelwys]

My wife's computer just started doing BSOD this morning after she rebooted it. Now it does it every time she boots up the computer. But not as part of the reboot itself, it happens 3-5 minutes after she's logged into the desktop, without fail. I've tried checking system and application logs to figure out what is having trouble, but can't anything that seems to be working. From the threads that I could find on this forum, it's usually some kind of hardware driver conflict, but neither of us was able to think of any new hardware or driver updates that've gone into the computer in the last week.

Any help would be extremely appreciated!

 

[koolkat77]

Welcome to the Forum Maelwys,

[FONT="Lucida Console"]Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Fri May 30 04:29:56.300 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:10.282
BugCheck 3B, {c0000005, fffff8800407015a, fffff8800b0eae30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Fri May 30 04:15:07.548 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:02.530
BugCheck 3B, {c0000005, fffff8800401a15a, fffff88005be3e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Fri May 30 03:54:10.161 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:08.143
BugCheck 3B, {c0000005, fffff8800403815a, fffff8800b0a7e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu May 29 18:41:07.983 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:16.575
BugCheck 3B, {c0000005, fffff8800401a15a, fffff8800b887e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu May 29 18:26:02.795 2014 (UTC + 6:00)
System Uptime: 0 days 0:03:00.387
BugCheck 3B, {c0000005, fffff8800407015a, fffff8800ac3ee30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu May 29 18:16:06.054 2014 (UTC + 6:00)
System Uptime: 0 days 0:03:40.036
BugCheck 3B, {c0000005, fffff880045d415a, fffff8800a323e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu May 29 18:11:47.031 2014 (UTC + 6:00)
System Uptime: 0 days 0:03:23.623
BugCheck 3B, {c0000005, fffff88003a1a15a, fffff8800ac22e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu May 29 18:07:47.624 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:45.216
BugCheck 3B, {c0000005, fffff88003dcc15a, fffff8800c5f7e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• How to Repair Windows 7 System Files with System File Checker

Scan with Kaspersky TDSSKiller:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

rp_pkt64.sys Fri Apr 6 00:51:01 2007 (46154515)
Usually part of Radialpoint business software
Driver Reference Table - rp_pkt64.sys

rp_skt64.sys Thu Nov 27 02:15:20 2008 (492DAE58)
Usually part of Radialpoint business software
Driver Reference Table - rp_skt64.sys

mcdbus.sys Tue Feb 24 16:34:07 2009 (49A3CD1F)
MagicISO SCSI Host Controller driver
Driver Reference Table - mcdbus.sys

DefragFS.SYS Fri Jun 5 21:14:38 2009 (4A29365E)
PerfectDisk Defragmentation Support Driver
Driver Reference Table - DefragFS.SYS

clwvd.sys Wed Jul 28 07:13:47 2010 (4C4F844B)
CyberLink WebCam Virtual Driver
Driver Reference Table - clwvd.sys

ew_jubusenum.sys Sun Jan 30 16:19:33 2011 (4D453B35)
HUAWEI Mobile Connect - Bus Enumerate Device
Driver Reference Table - ew_jubusenum.sys


AtihdW76.sys Thu Mar 31 13:15:43 2011 (4D942A1F)
ATI Function Driver for HD Audio Service
Driver Reference Table - AtihdW76.sys

Rt64win7.sys Fri Jun 10 12:33:15 2011 (4DF1BAAB)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

netr28x.sys Thu Apr 12 17:44:06 2012 (4F86C006)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
Driver Reference Table - netr28x.sys

To perform a clean install of a driver, follow this tutorial:

• How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Recommended antivirus software for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• Good & Free Security Combination

   Warning

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:

• CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test:

• How to Use SeaTools for DOS and Windows Disk Check Utility

Check for heating issues using Speccy or HWmonitor

Upload a screen shot:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Let us know the results.

 

[Maelwys]

Disabling Skype's "load when Windows starts" seems to have fixed the problem. And sure enough, now as soon as I load Skype (after waiting 10-15 minutes from the startup) causes an immediate crash. So that was indeed the source of the issue. I assume that Skype is colliding with something else, now I have to work my way through all of the other recommended driver updates and stuff and figure out how to get them all updated so I can run Skype again.

So for now at least we've narrowed down the cause of the problem, I'll post another update when I've solved it entirely. Thanks for the help so far!

 

[koolkat77]

You're welcome.

Good luck