Solved BSOD launching Flyff

[urbanc0re]

Hello everybody, this is my first post in this forum.

BSOD 0x000000F4

My problem is that I can't play Flyff anymore, everytime I launch it there comes a BSOD and the computer restarts. I can still open the patcher fine, but when I press "start" and the initial game launches I get BSOD. Last night I've been playing Flyff and all just worked fine, just since this morning I get my first BSOD and I keep getting it over and over again when I try to launch the game.

My system spec's should be listed on my profile but just to be sure I'll list the main spec's of my laptop here;
Asus K52JB
Intel i3 350M
ATI Mob. Radeon HD5145
6 GB DDR SDRAM

Windows 7 Home Premium 64bit OEM (never re-installed windows on this laptop).
I bought this laptop brand new around September of 2010, and I believe the hardware was manifactured around June that year.

Additional information:
I tried to manually look up Video Card Drivers and install them, and today I installed Driver Max and updated the Video Card Driver with that. It didn't solve the problem.

Also after a few BSOD's of launching Flyff I tried to play Diablo 3 and that runs perfectly fine, while it's more CPU and GPU intensive than Flyff. So I assume it isn't a lack of performance or video driver issue.

I already tried to uninstall and re-install Flyff and that wouldn't work too.


I'll attach my System Health Report and Windows_NT6_BSOD_jcgriff2 file with this post. Thanks in advance for all your help!

 

[writhziden]

DriverMax issue:

We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.​

Laptop Power Scheme is Special:

You need to go back and install the driver from your laptop manufacturer for your display card. Any other driver is bound to cause conflicts. The graphics driver for your laptop is designed to work with its special power scheme; no other driver other than those supplied by the laptop manufacturer will properly/reliably work with that scheme.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
     Alternatively:
     1. Login as an adminstrative user
     2. Click Start Menu
     3. Click Control Panel
     4. Click Hardware and Sound
     5. Click Device Manager (the last link under Devices and Printers)
     6. Expand Display adapters
     7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

Software Concerns:

Before we go any further, you have a lot of unnecessary programs running on your system. They may be causing conflicts. http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html and see if it resolves your problem.

I would also suggest: http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html.​

 

[urbanc0re]

thankyou Writhziden for your time,

I tried all you listed, but the BSOD while launching the game Flyff still happens everytime.

Here more detailed what I did;
I un-installed my display adapter drivers in the device manager just as you suggested, I restarted my laptop and the factory graphics driver automaticaly installed and it said "driver ATI Mobility Radeon HD5145 succesfully installed". I restarted my laptop again and my resolution was back to normal (when I deleted my display adapter driver the max resolution got back to 1024x768 what I believe is normal, it got back to 1366x768 when the driver was installed)
I tried to launch Flyff again but still got BSOD, I tried to pay attention to the error and it states 0x000000F4.

After that I tried the clean boot via unchecking every non-microsoft service in Msconfig and stuff, I just followed the guide you reffered to. And I still got BSOD when launching Flyff, so the problem doesn't have to do something with a background program.

While writing this reply, I double checked my Minidump folder and there are no new Dump files in there.


Thanks in advance for your reply, urbanc0re


[EDIT]
First thing I did was un-install DriverMax completely, so I don't use that anymore.

 

[writhziden]

The 0xF4 BugCheck indicates a hard disk problem.

Check Your Hard Disk Connections:

The first thing to check is whether the hard disk is physically connected to the motherboard properly. To do so:

• Shut down and turn off the computer
• Remove the AC Adapter
• Remove the battery
• Hold down the power button for 15-30 seconds to close the circuit and drain any residual power
• Remove the panel on the underside of the laptop where the hard disk is housed
• Remove and re-insert the hard disk by sliding it away from the connector and then gently but firmly pressing it back into the connector (no screws should need to be removed to do this step)
• Replace the panel on the underside of the laptop to cover the hard disk
• Replace the battery
• Replace the AC Adapter
• Turn on the computer and see how it responds

Post back once these steps have been implemented whether the system is stable. Sometimes these crashes can occur due to a loose connection.​

0xF4 BugCheck:

This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.

• If you are overclocking any hardware, please stop.
  
  
• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html (you may need to search for wininit instead of chkdsk).
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.
  
  
• Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[urbanc0re]

Just tried the "Check Your Hard Disk Connections" step. I tried to run Flyff again and I still get the BSOD with the 0x000000F4 bug check.

I shall now try all the other steps like the checkdisks etc. and keep you informed. And my hardware isn't overclocked, never going to be either.

 

[urbanc0re]

I did the Disk Checks till I there were no problems found anymore.
And installed Malwarebytes, did a full scan with it and it found 3 little infected files, from which two are registry keys. I deleted them but still got the 0x000000F4 BSOD while launching Flyff.

Can it have something to do with Gameguard? That is a part of Flyff and it scans your active programs for hacking/cheating software etc. while you lauch the game.

The upcomming nights Ill try the memtests.

 

[writhziden]

I assume Flyff worked fine at some time, correct? Does Gameguard get uninstalled and re-installed when you uninstall Flyff and re-install it?

 

[urbanc0re]

yes and yes

EDIT: Last night I had run the memtest86, but in the morning the screen was black, I moved with the mouse, tried a couple buttons but no reaction. I heard the laptop was running though. When I pressed the escape button the laptop continued to boot up. So I didn't see the results of the memtests

 

[writhziden]

Failure in Memtest86+:

A failure in Memtest86+ as you describe typically indicates a hardware issue.

Have you upgraded the RAM at any time? Any other hardware upgrades since you bought the notebook computer?​

Hardware Checks:

Run some hardware checks.

• If you are overclocking any hardware, please stop.
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  
  
• Run all but the advanced tests with SeaTools for HDDs.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[urbanc0re]

Yes I've upgraded the RAM, but that was like 2 months ago and it worked perfectly, even the game Flyff.

Currently Im running Memtest86 again, I've let it run while I was at work. It has 4 complete passes down without any errors. I'll let it run till 7 passes.

 

[urbanc0re]

8 passes, no errors. Stopped the Memtest86. Do I need to do more tests with the RAM or is it fine?

 

[urbanc0re]

additionally, 3 new dmp files I haven't shared here yet. One from today and the others from the past few days.

 

[writhziden]

Alright, I think we have exhausted just about all our options here.

I recommend that you http://www.sevenforums.com/tutorials/3413-repair-install.html Windows 7.

Steps 1-3 and 5-7 of http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164 will help you get installation media, backup any important files (just in case), and obtain your license keys for software (just in case) and the Windows license key (you will need this key).​

 

[urbanc0re]

Thanks, I did a re-install of Windows and Flyff works again. Thanks for all your help.

 

[urbanc0re]

One little problemo left, nothing to do with Flyff, that runs fine now.

Im trying to delete my old Windows folder, but it doesn't let me. It says I need permission from TrustedInstaller. So I googled it and looked up how to change the permissions. I've given miself the permission full control of the file, all subfolders and files. But When I try to delete it, it gives me the exact same error, only not for TrustedInstaller, but that I need permission from myself...!!?

 

[urbanc0re]

O M G! I just got BSOD F4 again! I'll include the minidump file.
I don't know what to do anymore, @#$%^&*()

 

[writhziden]

You need to take ownership of the folder: Take Ownership of file - Vista Forums


For the F4... What were you doing at the time of the crash?


If you are still getting the crashes, there is only one course of action to determine if it is hardware or software related: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

 

[urbanc0re]

I just got the BSOD F4 while launching Flyff, while the night before it worked. The only other program that is running is Avast Antivirus. That ran too while Flyff worked.

I already did a clean install of Windows 7, but for some reason all the old files are still on the computer. I could manually delete all the remaining Windows and other files but that isn't the same is it?

 

[writhziden]

Just realized you never said what the results of the SeaTools tests were. Did you run those?

Also, what you did was not a clean re-install, it was just a re-install. A clean re-install involves formatting the drive so no remnants of your old installation remain prior to installing.

 

[urbanc0re]

just did all the basic SeaTools tests, all passed, so the hdd is fine.
I shall now do a proper clean install of windows