BSOD leaving laptop on, or using Sleep Mode

[mplummer37]

New to the forums, haven't found any good solutions to my problem by using Google.

Bug Check String: DRIVER_POWER_STATE_FAILURE
I usually get ntoskrnl.exe as the source of the error. If someone can tell me how to provide minidump files I can do that too.

Thank you in advance, I'll be standing by most of the day to check this thread.

Edit: New dump files uploaded from the 4/29 crashes

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Actually a BSOD is an unique problem depending on the computers overall working environment, and so googling is not really helpful for it all the times.

 

[mplummer37]

Posted the zip folder, will be back soon

 

[Arc]

The zip you uploaded does not contain any crash dump. As a Stop 0x7F is totally driver related, it is not possible to infer anything in absence of a crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program (CCleaner, TuneUp or inbeilt Disc Cleanup etc) before you upload another zip, coz those will wipe the minidump folder.

 

[mplummer37]

Alright, I will try that. Sorry I haven't updated my progress, I've been busy.

I'll repost when I get my next BSOD.

 

[mplummer37]

About to upload the dmp files. When I run the diagnostic tool it does a bunch of stuff after it creates the initial folder, in a window called "System Information", with all of the dump files, what is that?

Edit: Correct folder with .dmp files successfully uploaded.

 

[Arc]

That system information is a source of necessary date. It should be a part of the upload.
From the next time, upload the data in the relevant post, not altering the original post. It helps to maintain chronology.

The BSOD is caused by the Qualcomm Atheros AR5B97 Wireless Network Adapter Driver.

No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8008135050 00000000 00000000-00000000    
          *** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007b788d0 00000000 fffff80003312200-fffffa80047eff90 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80047eff90    

            Args: 00000000 00000000 00000000 00000000

But the driver is up to date.

fffff880`05a0b000 fffff880`05dda000   athrx    T (no symbols)           
    Loaded symbol image file: [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
    Image path: [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
[COLOR=Red]    Image name: athrx.sys
    Timestamp:        Fri Nov 23 10:21:22 2012[/COLOR] (50AF00CA)
    CheckSum:         003B74A3
    ImageSize:        003CF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It is the latest one listed in the site Drivers for Atheros AR5B97 and Windows 7

If it have been a network related crash, I must have been lost But fortunately it is a driver power state failure only, related to sleep. When a USB device fails the poser state during wake up with the updated device driver, better it is to check the USB host controller itself. So I checked for Renesas Electronics USB 3.0 Host Controller Driver and found that it is backdated.

fffff880`079a4000 fffff880`079d5000   nusb3xhc   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys"]nusb3xhc.sys[/URL]
    Image name: [URL="http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys"]nusb3xhc.sys[/URL]
    Timestamp:        [COLOR=Red]Thu Feb 10 11:22:33 2011 [/COLOR](4D537D21)
    CheckSum:         0002FA41
    ImageSize:        00031000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Iwould suggest you to update it from RENESAS/NEC Drivers & Firmwares.

Also, the display driver is failing.

fffff800`00b9c540  fffff880`070a56e0Unable to load image [URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]nvlddmkm.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]nvlddmkm.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"] nvlddmkm.sys[/URL]
 nvlddmkm+0x1be6e0

It is not the most upto date.

fffff880`06e7e000 fffff880`07926000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
[COLOR=Red]    Image name: nvlddmkm.sys
    Timestamp:        Sun Feb 10 04:43:08 2013[/COLOR] (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Install the latest WHQL.

• Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL.
  While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  
  
  
  
     Information

  Version: 314.22
  Release Date for Desktops and Notebooks : March 25th 2013
  In Device Manager: 9.18.13.1422

Now observe the situation. Put the computer to sleep and wake it up. Is it still crashing? If so, disable USB Selective Suspense .

• USB Selective Suspend - Turn On or Off

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs during startup and wake up from sleep.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.

 

[mplummer37]

Thank you for all the help, I made the changes that you specified. There was only one thing that I needed to check when I Installed 314.22 WHQL, also the top box for installing the actual driver was greyed out so I left it alone, but I did remember to check "Perform a clean installation".

I will report back after I have used the sleepmode on my computer enough to notice a difference, I will also leave my computer on so that it automatically sleeps (This also caused many BSODs for me).

Thank you for all your help so far!

 

[Arc]

The display drive is a must to install, so it is grayed out that one cannot uncheck it And PhysX is also a must, as it is the DirectX element. All the rest are usually not used by common users.

Will wait to know the results

 

[mplummer37]

I just put my computer into sleep mode, and a BSOD came up when I opened it back up. I opened blue screen view and the dump was pretty much identical to previous ones. :/

I'm trying the selective suspend now.

 

[Arc]

Post the dump here?

 

[mplummer37]

New zip files here

 

[Arc]

Any more BSOD after disabling USB selective Suspend?

The new ones are just same as the earlier.

 

[mplummer37]

I don't think I've encountered any since I disabled the USB suspend; I'll put my computer into sleepmode some more times and see how it goes.

 

[Arc]

OK mate.
Best of luck

 

[mplummer37]

Still getting the BSOD. Will the most recent dump show if I installed everything correctly?

Hope this is helpful whenever my computer goes into sleepmode (Manually or automatically), the screen simply goes black, but the fan continues to run, and the light of the power button stays on. I can't click or press any buttons to make the screen come back on.

 

[Arc]

The dumps should show it.
Post it. I will have a look ...if I fail to find anything this time too, I will ask the other debuggers to help you.

 

[koolkat77]

Is this a new laptop? Can you tell us about the warranty status?

 

[x BlueRobot]

Remove:

Start Menu\Programs\McAfee Family Protection

McAfee is a well known cause of BSODs with Windows 7, it's best to remove this program using the McAfee Removal Tool and then install and run full scans with these free and proven alternatives which work with Windows 7.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Remove:

Start Menu\Programs\Kaspersky Internet Security 2013

Since you are having problems with network drivers, Internet Security programs can be a common cause, use the Kaspersky Removal Tool.

 

[mplummer37]

I got this laptop about a year ago, I'll have to check the exact date later, because I'm pretty sure I have a 1 year warranty.

The most recent post I have has the dumps I have, although I'll try to sleep mode and get a fresh one.

Although I understand that internet security software can interfere with a computer in a number of ways, I'd rather not uninstall Kaspersky.