Solved BSOD Locale: 2057

[Stany1983]

Hi, I am having recurring problems with my pc, particularly BSOD Locale 2057. I tried using the diagnostics utility and perfmon to determine the problem, but neither can finish their processes before the system crashes again. I've saved a couple of the crash reports, though, and hope someone can shed some light on the situation.

System Specs:

AMD Phenom II 3600+
E4820_M4A785TD-V_EVO Mobo
8Gb RAM @ 666MHz
Sapphire Radeon HD5770 1Gb
2x500Gb HDD
Windows 7 64bit

Crash 1:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 00000000851C3528
BCP2: 000000000000000D
BCP3: 0000000000000000
BCP4: FFFFF800028CB5C9
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111711-28594-01.dmp
C:\Users\Stany\AppData\Local\Temp\WER-93756-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



Crash 2:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF800028D1CA9
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111711-20904-01.dmp
C:\Users\Stany\AppData\Local\Temp\WER-45099-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please help!

Many thanks,

James

 

[zigzag3143]

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Stany1983]

Hi, here is the minidump folder, containing the last 4 dumps. I hope this helps.

James

 

[zigzag3143]

Hi, here is the minidump folder, containing the last 4 dumps. I hope this helps.

James

James

Now we are getting somewhere. Two problems



1-ASACPI.SYS

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.SYS file is date stamped from 2009 or 2010 (NOTbefore).



2-Your Avast

Please remove and replace your Avast with Microsoft Security Essentials


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

 

[Stany1983]

Thanks for the swift response.

I've done as you suggested, and the driver has gone from being date stamped 2005 to 2011. Now we play the waiting game, and hope no more of this behaviour occurs!

Thanks again.

 

[Stany1983]

Oh well, nice try. More crashes, I'm afraid, here're the latest ones.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000041026162
BCP2: 000000000000000D
BCP3: 0000000000000000
BCP4: FFFFF800028D832B
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111711-24663-01.dmp
C:\Users\Stany\AppData\Local\Temp\WER-62946-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



Minidumps attached (all six, including the original four).

Cheers!

 

[zigzag3143]

Oh well, nice try. More crashes, I'm afraid, here're the latest ones.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000041026162
BCP2: 000000000000000D
BCP3: 0000000000000000
BCP4: FFFFF800028D832B
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111711-24663-01.dmp
C:\Users\Stany\AppData\Local\Temp\WER-62946-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



Minidumps attached (all six, including the original four).

Cheers!

Avast still present!

 

[Stany1983]

I've gotten rid of Avast, but still getting crashes. Last night I had three or four in a row, before I could get back into windows. Here's the most recent four minidumps.

Thanks again!

 

[Stany1983]

Sorry, forgot to attach the file!

 

[Stany1983]

Hi, long time, no reply. Any advancement on what's wrong with my system? I'm beginning to think it might be my mobo or RAM, maybe I should just replace them both?

 

[Stany1983]

In the end, I've replaced my mobo, RAM and PSU. Not tensted properly yet, but I plan a full reinstall of Windows, in hope that this will solve my problems. God damn Windows 7, why did they ever produce it and Vista, when XP was so good!?

 

[zigzag3143]

In the end, I've replaced my mobo, RAM and PSU. Not tensted properly yet, but I plan a full reinstall of Windows, in hope that this will solve my problems. God damn Windows 7, why did they ever produce it and Vista, when XP was so good!?

They call it progress. Im not so sure. In any case remember Avast may still cause grief.


good Luck

 

[Stany1983]

Seems to have done the trick. My PC is now running very smoothly, and hasn't crashed once in the couple of weeks since I upgraded the hardware and reinstalled Windows. All is well!

Thanks for all your help, anyway.