BSOD - Locale ID: 18441 (Help appreciated)

[enfastlane]

Latest Update:

-Encountered a 2nd BSOD after the prior one was resolved.

Updated with the latest file.
Advice greatly appreciate

Full Title >> SYSTEM_SERVICE_EXCEPTION

Stop Code >> 0x0000003B





__________________________________________________________________________
Prior BSOD case:

Desktop is encountering this BSOD after a window update earlier this week I believe.

My 2nd internal harddisk drive gets intermittent connect and disconnect as well.
"intel sata available disk removed" "intel sata available disk detected"


Help greatly appreciated.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 18441

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880010D0406
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[enfastlane]

Anyone able to assist?

 

[axe0]

Visit Gigabyte to update the Intel Rapid Storage Technology drivers and report back how it goes
GIGABYTE - Motherboard - Socket 1150 - GA-H97-HD3 (rev. 1.0)

0: kd> lmvm iaStorA
Browse full module list
start             end                 module name
fffff880`01058000 fffff880`0131b000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="Red"]Fri Apr 04 01:00:05 2014[/COLOR] (533DE7F5)
    CheckSum:         000ABC34
    ImageSize:        002C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[enfastlane]

Thanks axe0 for the reply!

I downloaded the 2 files, and ran them. But both files didn't "update/ run properly".
Also, I have installed Microsoft Framework 4.5

Do I run a dml log collector again or wait to see if BSOD happens?


On the other hand, my 2nd harddisk drive is not being detected. Could you advice on this as well.
My impt data is inside

 

[axe0]

There are some versions of the .NET Framework 4.5, please make a screenshot of the installed versions you have in programs & features in control panel.
I'll post a download link just in case
https://www.microsoft.com/en-us/download/details.aspx?id=30653

When did the problem happen about your 2nd hard drive? Did you try to reseat it while your system is of course not running?

 

[enfastlane]

I tried installing the link you gave NET Framework 4.5 but got prompted that I have installed alr.

Checked programs and features, the version i have is 4.6.1

I go ahead and uninstall, and install 4.5?

 

[axe0]

If you filter it on name, do you still see a single installation?

 

[enfastlane]

In the process of uninstalling it, will install 4.5.1 and then update the Intel Rapid Storage Technology drivers.

I got another BSOD 15 min ago, this is the 5th time damn took a pic with my phone.

My 2nd hard drive disk encountered problem after this morning when i booted the computer.
It was all fine for the past months, but this morning the com cranked up with BSOD and it intermittently detect and remove then now it's not detecting it.


Glad that you are assisting

 

[axe0]

Here is something that may help, disconnect all devices you don't need, USB devices (except for mouse and keyboard), hard drives, etc.
Then it is easier to troubleshoot

The iastora.sys driver is the Intel(R) 9 Series Chipset Family SATA AHCI Controller

 

[torchwood]

Hi,
4.6 is a cumulative prog that rolls-up any previously required parts into it.
(you can check this via the Windows FEATURES line on the progs & features gui, it loads a seperate window)

Roy

 

[enfastlane]

Thanks Roy and axe0.

I uninstalled and installed 4.5 as well updated Intel Rapid Storage Technology drivers.
The programs are in programs and features.


What i should do now is to see if BSOD hits again? or is any way to see the problem is resolved?


Axe0, the USB devices i'm connected to are mouse, keyboard and wifi adapter.
My 2nd internal SATA disk is still not detected

 

[enfastlane]

Another issue, that I'm not sure if this would lead to BSOD.

My AMD/ATI video Driver problem.
Any suggestion and advice appreciated, need to resolve this BSOD so com can run smoothly for the week ahead

 

[torchwood]

This doesn't look very promising either

Event[55719]:
Log Name: System
Source: Disk
Date: 2016-04-17T11:35:43.745
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: User-PC
Description:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Roy

 

[enfastlane]

This doesn't look very promising either

Event[55719]:
Log Name: System
Source: Disk
Date: 2016-04-17T11:35:43.745
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: User-PC
Description:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Roy

:shock::shock:
What does it mean?

 

[axe0]

A problem with the disk possibly, lets see if diagnostics tests reveal more.

Diagnostics Test

 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

1. Short Drive Self Test
2. Short generic
3. Long generic

If the short generic fails, no need for the long generic.

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

 

[enfastlane]

Thank you so much Axe0.

Am running long generic test now.
Short Drive Self Test & Short Generic passed.


This morning restarted my computer for updates to be installed.
And the detecting and removing of internal hard disk 2 happened again. See SS.

I'm guessing the problem mainly comes from the hard disk 2?

 

[enfastlane]

EDITED to add in all the checks

SeaTools check.

Port 1 C: drive HDD

Passed all.

Port 2 D: drive HDD

Passed all. (this time my port 2 drive managed to stay connected yet to encounter any disconnection)

 

[axe0]

Keep us posted

 

[enfastlane]

Chkdsk from Drive's Properties Page

 

[enfastlane]

Finally completed my HDTune checks.

This week passed smoothly with no BSOD and internal hdd disconnection.