Solved BSOD Memory_Management

nsv007 · Mar 18, 2011

Age of system hardware is 7 days.
Age of OS is 7 days.
OS: Windows 7 x64
Spec: Core i7 950
12GB Corsair RAM
Gigabyte GA X58A-UD3R (Rev 2, i think?)
XFX HD 5670 1GB (ATI)
Samsung Spinpoint 1TB HDD (sata)

Somehow, I think this maybe a driver or software issue.

Edit: Have the latest official Drivers and BIOS installed.

Wallonn7 · Mar 18, 2011

Hi and welcome to SF!

I ask that you wait a little. Soon will come a member of the BSOD Team to help you. I wish you luck and a nice stay in this forum!

wish · Mar 18, 2011

Hello,
First uninstall Gigabyte EasyTune6 driver and Gigabyte Easy Saver to see if the BSOD would stop.

Code:

c:\windows\gvtdrv64.sys
c:\windows\gdrv.sys

Also remove Daemon Software and uninstall its driver (sptd) with SPTDinst. → DuplexSecure - Downloads
Because sptd have some issue with Windows 7.
For alternative CD/DVD virtual software you may use magicIso.

Log

Code:

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`0305d000 PsLoadedModuleList = 0xfffff800`0329ae50
Debug session time: Fri Mar 18 06:07:08.033 2011 (GMT-8)
System Uptime: 0 days 0:17:16.063
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa80048931e0, ffff, 0}

Probably caused by : win32k.sys ( win32k!NtGdiCreateDIBSection+3e4 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, The subtype of the bugcheck.
Arg2: fffffa80048931e0
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003140f9e to fffff800030cd740

STACK_TEXT:  
fffff880`0d9a1538 fffff800`03140f9e : 00000000`0000001a 00000000`00041790 fffffa80`048931e0 00000000`0000ffff : nt!KeBugCheckEx
fffff880`0d9a1540 fffff800`03100df9 : 00000000`00000000 00000000`062fdfff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x33906
fffff880`0d9a1700 fffff800`033e4010 : fffffa80`098ea690 0007ffff`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
fffff880`0d9a1820 fffff800`033e441b : 00000000`00000000 00000000`061f0000 fffffa80`00000001 00000000`00000000 : nt!MiUnmapViewOfSection+0x1b0
fffff880`0d9a18e0 fffff800`030cc993 : 00000000`06215000 00000000`00000000 fffffa80`09d7fb30 fffff880`0d9a1b50 : nt!NtUnmapViewOfSection+0x5f
fffff880`0d9a1930 fffff800`030c8f30 : fffff960`00184c58 fffff880`0d9a1ca0 fffffa80`09e56780 00000000`0010ddb8 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0d9a1ac8 fffff960`00184c58 : fffff880`0d9a1ca0 fffffa80`09e56780 00000000`0010ddb8 fffff880`0d9a1bd0 : nt!KiServiceLinkage
fffff880`0d9a1ad0 fffff800`030cc993 : 00000000`030111b8 00000000`00000254 00000000`00000000 00000000`00000000 : win32k!NtGdiCreateDIBSection+0x3e4
fffff880`0d9a1bb0 00000000`73f1056a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0010dd98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73f1056a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!NtGdiCreateDIBSection+3e4
fffff960`00184c58 488bcf          mov     rcx,rdi

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  win32k!NtGdiCreateDIBSection+3e4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d23ecb0

FAILURE_BUCKET_ID:  X64_0x1a_41790_win32k!NtGdiCreateDIBSection+3e4

BUCKET_ID:  X64_0x1a_41790_win32k!NtGdiCreateDIBSection+3e4

Followup: MachineOwner
---------

2: kd> lmvm win32k
start             end                 module name
fffff960`000b0000 fffff960`003c0000   win32k     (pdb symbols)          c:\symbols\win32k.pdb\37B842136414455F88E0369BAAB0B7962\win32k.pdb
    Loaded symbol image file: win32k.sys
    Mapped memory image file: C:\Symbols\win32k.sys\4D23ECB0310000\win32k.sys
    Image path: \SystemRoot\System32\win32k.sys
    Image name: win32k.sys
    Timestamp:        Tue Jan 04 19:59:44 2011 (4D23ECB0)
    CheckSum:         00309E24
    ImageSize:        00310000
    File version:     6.1.7600.16732
    Product version:  6.1.7600.16732
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     win32k.sys
    OriginalFilename: win32k.sys
    ProductVersion:   6.1.7600.16732
    FileVersion:      6.1.7600.16732 (win7_gdr.110104-1502)
    FileDescription:  Multi-User Win32 Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

nsv007 · Mar 18, 2011

I've looked for the actual uninstalled but it seems like i have removed it. Shall i just delete the file then?

nsv007 · Mar 18, 2011

VISTA_DRIVER_FAULT, i noticed, so i think it maybe my linksys Wireless dongle that could be causing the crash. Since that is the only driver from Vista.

The one from windows update is 2006 and the one I had running is 2004. Gonna update it and see how things go.

wish · Mar 18, 2011

nsv007 said:
I've looked for the actual uninstalled but it seems like i have removed it. Shall i just delete the file then?

Yes, delete it manually.

nsv007 said:
VISTA_DRIVER_FAULT, i noticed, so i think it maybe my linksys Wireless dongle that could be causing the crash. Since that is the only driver from Vista.

The one from windows update is 2006 and the one I had running is 2004. Gonna update it and see how things go.

That's a good plan.
Let us know the result.

nsv007 · Mar 19, 2011

Still got the BSOD, starting to think it may just be the dongle not playing nice with win7.

Jonathan_King · Mar 19, 2011

Update your Realtek ethernet drivers: Realtek

Code:

Rt64win7.sys    Thu Mar 04 08:42:52 2010 (4B8FB8DC)

Disconnect the wireless adapter for now, if at all possible.

Run driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar 19 12:20:44.939 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:49.969
Probably caused by : win32k.sys ( win32k!NtGdiCreateDIBSection+3e4 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_win32k!NtGdiCreateDIBSection+3e4
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

nsv007 · Mar 20, 2011

Jonathan_King said:

Update your Realtek ethernet drivers: Realtek

Code:

Rt64win7.sys    Thu Mar 04 08:42:52 2010 (4B8FB8DC)

Disconnect the wireless adapter for now, if at all possible.

Run driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar 19 12:20:44.939 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:49.969
Probably caused by : win32k.sys ( win32k!NtGdiCreateDIBSection+3e4 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_win32k!NtGdiCreateDIBSection+3e4
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

So, I get a different BSOD to do with win32k.sys. I have put a different wireless card and not had the same vista_driver_fault.

See attached dump.

*I have installed the drivers for the ethernet.

Jonathan_King · Mar 21, 2011

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 20 07:14:57.814 2011 (UTC - 4:00)
System Uptime: 0 days 0:31:54.930
Probably caused by : win32k.sys ( win32k!xxxDestroyThreadInfo+dba )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!xxxDestroyThreadInfo+dba
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

That came before or after you removed the network adapter?

nsv007 · Mar 24, 2011

After the adapter update.

So, i ran memtest, turns out my memory sticks didnt even start the test. So, I have removed and awaiting a replacement. After removing the faulty one, I was still getting the BSOD, so, it turns out that my memory wasn't running at the 1600 speed but the auto speed of 1033 or something like that. So, i visited the gigabyte page for any stable bios updates, turns out there is one (FF). Flashed the Latest one. Load Optimised Defaults (to load the new bios).

Then i modified my advanced memory settings to 12x (So it runs at 1600) and now i have not experienced no bsod.

But, i will keep monitoring to see if I experience anything and keep u guys posted.

Bottom Line, Must run at memory speed and tweak voltage.

Jonathan_King · Mar 25, 2011

Thanks for the report, this sounds encouraging. Keep us posted!

nsv007 · Apr 4, 2011

So, here's the update, i've just sent the pc back to the company who built it. I think it is a PSU issue and it seems like it isn't giving the right voltage's to the Ram. I will receive the pc on Wednesday as the Warranty i have means they have to repair within 2 working days.

I just hope the return of the PC will mean the end of things.

Jonathan_King · Apr 4, 2011

Good luck with that.

nsv007 · Apr 7, 2011

Update, So much for the 3 day turn around. Turns out that another Module is faulty. So, they pc builder has replaced them all with new memory and so far havent had any errors on the memtest 7-8 passes so far.

Their research seems to suggest the Motherboard maybe faulty. So they are just awaiting for the replacement Asus P6T WS Pro.

So, I am just awaiting till friday/monday for some sort of update.

Will keep you guys posted.

nsv007 · Apr 23, 2011

So I got my PC back, turns out it was faulty ram. They replaced all off them with newer ram (how nice!).

So, solution for my problem was get the RAM replaced!

Jonathan_King · Apr 24, 2011

Glad to hear that, thanks for reporting back!

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