BSOD Message: Stop 0x0000003B

[dg4540]

I'm Running Win 7 Home Premium 64bit, Its a OEM version I purchased about 3 months ago from tigerdirect.com, The computer itself is about 3 - 6 months old but has only been operating for about 3 cause I built it myself so it took about 6 months for me to complete the build, the worst bsod I had I wrote down the screen message and when I finished and rebooted the pc it had wiped my OS out so I had to reinstall Win 7. This occurred on Nov 14 but since then I have had it crash I think three more times but on one of those times it just rebooted itself. I have inserted the zip file which contains the Health Report & The Windows_NT6_BSOD_jcgriff2 folder in a zip file I hope I zip it correctly let me know if you need anything else, I thank you in advance for helping me.
Derrick

 

[zigzag3143]

I'm Running Win 7 Home Premium 64bit, Its a OEM version I purchased about 3 months ago from tigerdirect.com, The computer itself is about 3 - 6 months old but has only been operating for about 3 cause I built it myself so it took about 6 months for me to complete the build, the worst bsod I had I wrote down the screen message and when I finished and rebooted the pc it had wiped my OS out so I had to reinstall Win 7. This occurred on Nov 14 but since then I have had it crash I think three more times but on one of those times it just rebooted itself. I have inserted the zip file which contains the Health Report & The Windows_NT6_BSOD_jcgriff2 folder in a zip file I hope I zip it correctly let me know if you need anything else, I thank you in advance for helping me.
Derrick

Love to help but no dmps included in upload try this method


If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

 

[dg4540]

I cannot find a Minidump file anywhere on my pc.

 

[SIW2]

Might this be relevant?

"STOP 0x0000003B" Stop error on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices

 

[dg4540]

Only thing I have connected to it is an external drive on the usb port

 

[CarlTR6]

dg, read the last part of the first post in this tutorial and make sure your system is set for mini dumps: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html. If you are running a cleaning program such a Ccleaner, make sure it is NOT set to delete dump files.

I recommend that you completely uninstall Norton/Symantec using this removal tool: Tool. Norton is a known cause of BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

Also please uninstall Sygate Firewall. Third party firewall software is known cause of BSOD's on many Win 7 systems.

I find some out of date drivers loaded on your system. Outdated drivers can and do cause memory corruption and crashes. Update these drivers:

000.fcl 9/26/2008 - CyberLink FCL Driver Video editing software, Multimedia Software and Blu-ray playback software by CyberLink. Update this software or uninstall it.

AtiPcie.sys 5/5/2009 - ATI PCIE Driver for ATI PCIE chipset. Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

gdrv.sys 3/12/2009 - gdvr.sys - GIGABYTE Tools - Windows (R) Server 2003 DDK driver; belongs to EasySaver. Uninstall this utility.

teefer2.sys 5/13/2009 - Teefer2 Miniport, Teefer Driver belongs to Sygate Personal Firewall or Sygate Personal Firewall Pro or VCOM SystemSuite Professional or Sygate Security Agent by Sygate Technologies, Inc (www.sygate.com). Uninstall this software.

This is the best I can do until I look at actual dump files. Follow all of the above suggestions and see how your system runs. Please update us and let us know.

 

[dg4540]

It is setup just like that but for some reason I do not have a minidump folder, atleast I cant find one. I have 2 folders named dmp one located under C:\Windows\SysWOW64\com and the other is located C:\Windows\System32\com but they are both empty, and no I dont have ccleaner installed.

 

[CarlTR6]

OK, thanks for the answer. Do a search in Windows Explorer of your C: drive. Search for "*.dmp" (without the quotes). I am editing my post above with some suggestions. Refresh this page in about 15 minutes.

 

[dg4540]

the same two folders appear

 

[CarlTR6]

Thanks, just make sure you are setup exactly like the tutorial showed. I have finished my analysis based on the other files you uploaded. Refresh the page and follow my suggestions above. Maybe those steps will solve the problem.

 

[zigzag3143]

the same two folders appear

When set to a full dump the resultant DMP file wold b e in c:\windows and be called MEMORY.dmp. You might not be able to searh on it because that folder is often not indexed.

 

[dg4540]

Thanks CarlTR6 I will do just that, on a side note I know about the outdated drivers when I had my crash on Nov 14 all of my drivers were up to date, but u really might have something with the symantec thing, but I will update if I have any more problems, I really thank you for helping me.

 

[CarlTR6]

You are very welcome, dg. Cyberlink is a known problem as is Easy Saver. And I suspect Norton and Sygate are causing you trouble, too, especially since the driver is out of date.

Just to explain, the magic date for third party drivers for Win 7 is July 13, 2009 or later. Anything dated prior to July 13, 2009 is outdated. That said, there are some 2009 drivers, Vista drivers, that run well with Win7. Some manufactures have not created Win 7 drivers for their older products. They prefer to sell new hardware/software rather than updated their older products. Planned obsolescence.

 

[dg4540]

I have done the above if I have any problems I will post an update to this forum, hopefully everything is good. Thanks CarlTR6 for helping me I am really thankful for people like u! Thanks again and have a great day!

 

[CarlTR6]

YOu are very welcome and I hope your problem is solved.

 

[dg4540]

Okay, I have finally figured out when my computer auto restarts. It only happens when I'm watching Hulu on full screen. Last night I was watching Hulu and paused it for maybe 5 to 10 min while I finished up a couple of things, I starting playing the video and about maybe 10 min later my PC just shut down & restarted, there was no BSOD it just restarted on its own. I dl CPUID to check my temps to see if it was maybe o'heating while i watched other videos on hulu but nothing, it worked like a champ & temps were around 35c I think. Does any one have any suggestions on what would cause my auto restart while watching Hulu. And come to think about it my last BSOD that happened I was watching Hulu maybe I should've said that earlier but it had slipped my mind (sorry ) That BSOD cause my OS to be erased thats y I was unable to upload any Memory.dmp files but I did write down the stop code. P.S. I have updated my sys specs if you wanna take a look to try and help me out. Thanks in advance!