BSOD Message Windows 7

[mattbuck]

Hi, i recently built a pc from scratch for a friend, all brand new parts minus the ram and hard drive. Specs are.

Intel PentDC E5700 3.0GHz 45nm
ASUS P5KPL-AM/EPU MOBO
CIT1006 Black/Silver Case 450w
1x2 Corsair DDR2 800mhz XMS
160 GIG HD
Samsung DVD RW

I tested it well before sending it to my friend. I tested it overnight with both ram sticks in on memtest for around 8-9 hours, all passed. I updated every driver with the latest i could find. I ran prime85 small fft and blend tests for long periods. It passed all tests. But before i sent it round it came up with a bsod message.

I removed norton and added microsoft security essentials and it seemed to go away.

He contacted me tonight to say that there have been a few bsod messages since we last spoke.

I am going to pop round his house tomorrow to pick up the dump files and bring them back here, for now i have the one dump file that happened before i sent it round.

Could an expert look at it please, and tell me what to do.

Many thanks, and i will add more dump files tomorrow.

 

[Capt.Jack Sparrow]

Hello and Welcome to SF !

Seems like the dumps are pointing to System file. But we have to run some test to conform see what's happening. Follow this article Hardware Diagnostic | Captain Debugger

Uninstall Symatec / Norton completely and use the Removal Tool and clear the left over files. Then install Microsoft Security Essentials as a replacement.

Download Malwarebytes and reboot in Safe Mode and run a complete scan.

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: e8e075ff, Memory contents of the pool block
Arg4: 81a34392, Address of the block of pool being deallocated

Debugging Details:
------------------


BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  dllhost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 81a83550 to 819221b6

STACK_TEXT:  
a3633c04 81a83550 81a34392 00000000 a3633ce0 nt!ExFreePoolWithTag+0x1b1
a3633c14 81a630eb 81a34392 000f0001 8a3f63cf nt!SeReleaseAcl+0x1b
a3633ce0 81a7bd98 773b80ec 773b8258 000af3ec nt!NtSecureConnectPort+0x20b
a3633d0c 8184643a 773b80ec 773b8258 000af3ec nt!NtConnectPort+0x24
a3633d0c 77326344 773b80ec 773b8258 000af3ec nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
000af42c 00000000 00000000 00000000 00000000 0x77326344


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExFreePoolWithTag+1b1
819221b6 cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExFreePoolWithTag+1b1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc78ed4

FAILURE_BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1

BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1

Followup: MachineOwner

 

[mattbuck]

Thanks for the speedy reply mate.

As i said in my post, ive run prime95 and memtest already. However i didnt test the two ram sticks individually, would you advise on doing this?

As for Norton, i removed it, but after the bsod message i posted. Am already running security essentials on his pc, but i will use the norton clean up tool tomorrow.

As for more bsods, i should be able to provide 2-3 more mini dump files tomorrow.

Thanks.

 

[Capt.Jack Sparrow]

Thanks for the speedy reply mate.

As i said in my post, ive run prime95 and memtest already. However i didnt test the two ram sticks individually, would you advise on doing this?

As for Norton, i removed it, but after the bsod message i posted. Am already running security essentials on his pc, but i will use the norton clean up tool tomorrow.

As for more bsods, i should be able to provide 2-3 more mini dump files tomorrow.

Thanks.

Okiedokie! Post us the new dump files. As for RAM running individually is recommended and make sure you run it atleast 7 to 8 passes.

 

[mattbuck]

I only have one more dump file at the moment, again its bad pool header.

 

[mattbuck]

These bsod's appear to be random, and rare.

 

[mattbuck]

Bump.

I hope its ok to do this, this place is so busy i didn't want my thread vanishing into forum oblivion.

 

[Capt.Jack Sparrow]

Hi there,

Have you ran the MemTest86+ for RAM individually for 8 passes ?

Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Make sure you run the Hard drive Diagnostic Hardware Diagnostic | Captain Debugger


Install Speedfan and check the Temps and post us the screenshot. Enable Driver Verifier http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html and let it run for 36 hours. Make sure you delete all the existing dump files from Minidump folder so we could capture new Minidump folder

 

[mattbuck]

Thanks Jack, i will do this and get back to you.

Did the extra mini dump not point to anything particular again?