Solved BSOD mostly while downloading torrents or not using laptop for while

[DevD]

Hi There,
I have been having BSODs quite frequently in last weeks. Before it wasn't that frequent. Most of times as i noticed it happens whenever i launch torrent downloader. The day before yesterday, the computer actually won't start normally. Using blue screen viewer i figured out the issue was due to Avast and i am now able to run my computer normally after uninstalling the avast. However today again, the BSOD came back after i tried to launch the torrent downloader. I am attaching my dump file as the forum has mentioned. Please reply me back at your conveniently earliest time.

Thanks a lot!

DevD

 

[koolkat77]

Please post the following report before we proceed:

• Windows Genuine and Activation Issue Posting Instructions

 

[DevD]

[CODE]Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {118DC5BB-0A5E-4904-8920-76E6F1615EAD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{118DC5BB-0A5E-4904-8920-76E6F1615EAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2553051450-1107062901-1102811311</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 4732Z                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.07          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091117000000.000000+000</Date></BIOS><HWID>05113207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Nepal Standard Time(GMT+05:45)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2652012
Installation ID: 010724803176523166529592716045591981670550355971569870
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/28/2013 9:17:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:28:2012 22:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJT08KLAEF16f2bXOAtKo1B13D6KrR6CRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SLIC			ACRSYS		ACRPRDCT
  SSDT			BrtRef		DD01BRT
  SSDT			BrtRef		DD01BRT

[/CODE]

 

[DevD]

I am not quite sure if you asked it to be submitted this way but i tried to follow the instructions.

Thanks,
DevD

 

[koolkat77]

I'm waiting for a confirmation from my friend if things on the report are OK.

In the meantime can you tell me why you're running two antiviruses?

 

[DevD]

Actually i am not. While installing Avast i was of the view that i have uninstalled AVG completely but i discovered it later that AVG or its certain components were there. Then after the BSOD started to happen regularly which stopped only after i removed Avast under safe mode. Then i reinstalled avg to ensure i have at least one functional anti virus.

 

[koolkat77]

Hmm alright.

Upload a screenshot of your hard disk using CrystalDiskInfo:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Hard drive test both short and long with:

• SeaTools for Windows

Also the DOS version of:

• SeaTools for DOS
• SeaTools for DOS tutorial

 

[DevD]

Boy! that looks like some tasks. I am currently running out of juice in my laptop so will get back to you tomorrow hopefully with all the required details. Meanwhile, your help is much appreciated. Thank a ton!

Cheers!

 

[koolkat77]

Alright, see you then.

 

[NoelDP]

The MGADiag report looks OK to me

 

[DevD]

Thanks NoelDP for the confirmation. I got my power supply back so i can work on what KoolKat 77 had suggested right away.

Cheers!

 

[DevD]

There seems to be an issue for me here. As suggested in the hard drive diagnostic link, looks like i need to burn a CD. Unfortunately my CD drive isn't working. What can i do then? :-(

 

[koolkat77]

Well..upload the HDD screenshot with crystal disk first
That should tell us if you really need to test the hard drive

 

[DevD]

Is this what you've asked? I don't know why but the crystal disk window can't be maximized. My bad.

 

[DevD]

Here's the second capture of the same scandisk window but focusing the part which wasn't captured in earlier one. Thanks and sorry i didn't know the exact process to this.

 

[DevD]

Is it enough or do i need to do other bits as well? If it helps, then i did the disk check yesterday but it didn't show any damage or error report as such.

 

[Arc]

Follow this post: http://www.sevenforums.com/crashes-...times-since-september-2011-a.html#post2189463

 

[DevD]

Should i try following this by quitting the earlier suggested to-do items?

 

[Arc]

Should i try following this by quitting the earlier suggested to-do items?

Do that, alongwith all that koolkat77 suggested.

 

[koolkat77]

Disable Driver Verifier...

STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR   

Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, 
Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service 
Pack

Following Arc's post.. Please do the following:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

Uninstall this:

Start Menu\Programs\DiskTrix	Public:Start Menu\Programs\DiskTrix	Public
Start Menu\Programs\DiskTrix\UltimateDefrag V1 FREE Public Domain Version	Public:Start Menu\Programs\DiskTrix\UltimateDefrag V1 FREE Public Domain Version	Public

Remove Avast:

• avast! Uninstall Utility | Download aswClear for avast! Removal

Remove AVG:

• AVG | Download tools and utilities

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If the above does not bring stability.. Test RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.