bsod multiple times daily

[socrgy9]

had another BSOD. they are becoming less frequent since i updated graphics driver. ill attach dump file from most recent since the last one.

had another one right after last post. attached dump file

 

[socrgy9]

bump; for anyone who knows about this stuff

 

[CarlTR6]

You don't need to bump. Please be patient. It takes a little time to look through a dump and research drivers.

Unfortunately, this dump does not tell us much; but it points to a device driver.

STOP 0x00000019: BAD_POOL_HEADER


Usual causes: Device driver

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {22, fffffa800787c000, 0, 0}

GetPointerFromAddress: unable to read from fffff80002eb90e0
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+72f8 )

Followup: MachineOwner

I find the following outdated drivers:

ALSysIO64.sys Sun Apr 19 15:41:04 2009 - driver file used to run Core Temp on Vista x64. it is from the company Arthur Liberman belonging to product ALSysIO64.

GEARAspiWDM.sys Mon May 18 08:17:04 2009 - CDRom Class Filter Driver or Filter Driver for 2k and XP or CD/DVD Class Filter Driver or CD DVD Filter or GEAR ASPI Filter Driver belongs to the software GEAR.wrks or GEAR CDRom Filter or GEARAspi or GEARAspiWDM or Norton Ghost or MixMeister Studio Demo or MixMeister Pro or GEAR 32bit Driver Installer or MixMeister CD-R Drivers or Drive Image or Norton Save and Restore or CD DVD Filter or GearDrvs or iTunes or GEAR ASPI Filter Driver or GEAR driver installer for x by GEAR Software Inc (www.gearsoftware.com).

LHidFilt.Sys Wed Jun 17 12:49:39 2009 - Logitech mouse driver Downloads

LMouFilt.Sys Wed Jun 17 12:49:43 2009 - Logitech mouse driver Downloads

Update these drivers from the manufacturers' websites. If you need help, let us know. After you update these drivers, please enable Driver Verifier: Driver Verifier - Enable and Disable Driver Verifier will cause BSOD's when it finds a faulty driver.

 

[socrgy9]

so sorry about the bump. i just know theres a lot of bsod threads and things get overlooked. especially when its late at night like it is where i am.

i'm not really familiar with updating drivers and removing old ones and am going to need some help please

 

[CarlTR6]

First you go to the websites and search for the drivers for your particular hardware or software. Download the latest drivers to your desktop. Open device manager, locate your mouse, and uninstall the current driver. Go to your desktop and install the new driver.

For the software drivers, go the the website and see if there is a newer version of the software or an update available. Download and install it. Let me know if you cannot find the drivers or software.

I suggest creating a system restore point before updating. If something goes wrong in the installation, you can roll back to that restore point.

 

[socrgy9]

ok, i deleted core temp.

i found an update for the software for the mouse. uninstalled the setpoint software and installed new after reboot. not sure if that updates the driver for the mouse.

and the "gear" list you have up there...nothing is familiar except itunes. i found the driver on the website and downloaded it, but havent installed yet because i don't know what that driver is for or where i would go to look for and uninstall the old one.

 

[socrgy9]

ok so i went ahead and installed the driver from the gear software website. i just got done running driver verifier for the first time. i didnt even get to logon before it bsod'd. i'm including the latest dump file

 

[CarlTR6]

Good job on updating the drivers. Well done.

The Driver Verifier dumps blames HIDCLASS.SYS as the problem driver. This is an Microsoft driver and it is up to date; but it could be corrupt. I am going to ask for help on this one from a fresh pair of eyes.

I still see the gear driver showing up in the dump as an outdated driver: GEARAspiWDM.sys Mon May 18 08:17:04 2009

And i must have missed this one before: nvmf6264.sys Thu Jul 30 19:48:18 2009 Thu Jul 30 19:48:18 2009. This is an NVidia network adapter driver. This could well be causing problems. Update this driver from Drivers - Download NVIDIA Drivers

Turn off Driver Verifier and update the Nvidia driver. Reboot leaving Driver Verifier off and lets see what your system does.

 

[socrgy9]

driver verifier is off and i've rebooted since then. i honestly don't know what that gear driver is because i didnt buy my computer until June of 2010 this year.

problem with the Nvidia driver. i looked up what i have online which is the motherboard chipset NVIDIA GeForce 6150SE nForce 430. i found the driver for that on the nvidia website you gave me. during setup i get an error message when installshield starts saying something to the effect of,

"nvidia setup could not locate any drivers that are compatible with your current hardware" and then setup exits.

 

[CarlTR6]

Try installing it in the safe mode.

For the Gear driver, navigate to c:\Windows\System32\Drivers. Find GEARAspiWDM.sys and rename it to GEARAspiWDM.old. This way it will be easy to recover if you need it.

 

[socrgy9]

ok, i renamed the gear driver. however, the nvidia drivers still would not install in safe mode.

 

[socrgy9]

had another bsod. they're few and far between now. i'm attaching the latest dump file

 

[CarlTR6]

This dump is error code 3B. Unfortunately, it does not tell us much.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory


I did put out a request for help with your NVidia drivers. Someone will be along with suggestions.

While I still think it is a driver issue, let's test your RAM. Download a copy of Memtest86+ - Advanced Memory Diagnostic Tool and burn the ISO to a CD using http://isorecorder.alexfeinman.com/W7. Boot from the CD, and leave it running for at least 7 passes. Errors, if any, will show up in red. Post back with the results.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_080610-15568-01.zip\080610-15568-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c0f000 PsLoadedModuleList = 0xfffff800`02e4ce50
Debug session time: Thu Aug  5 19:32:40.706 2010 (GMT-4)
System Uptime: 0 days 1:12:48.017
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002c82805, fffff880081816d0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002c82805, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880081816d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02c82805 498b08          mov     rcx,qword ptr [r8]

CONTEXT:  fffff880081816d0 -- (.cxr 0xfffff880081816d0)
rax=00000003e998002c rbx=0000000000000000 rcx=fffff88002fd66c0
rdx=ff7ff8a010ab8601 rsi=fffff88002fd66c0 rdi=0000000000000001
rip=fffff80002c82805 rsp=fffff880081820a0 rbp=fffffa8006696000
 r8=ff7ff8a010ab8600  r9=fffff80002c0f000 r10=fffff88002fd66c0
r11=0000000000000000 r12=0000000000000003 r13=0000000000000000
r14=0000000000000002 r15=000000004b466650
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!ExpInterlockedPopEntrySListFault16:
fffff800`02c82805 498b08          mov     rcx,qword ptr [r8] ds:002b:ff7ff8a0`10ab8600=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  MsMpEng.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002c82805

STACK_TEXT:  
fffff880`081820a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault16


FOLLOWUP_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02c82805 498b08          mov     rcx,qword ptr [r8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExpInterlockedPopEntrySListFault16+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff880081816d0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

Followup: MachineOwner
---------

 

[CarlTR6]

This dump is error code 3B

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION



Usual causes: System service, Device driver, graphics driver, ?memory


While I still think it is a driver issue, let's test your RAM. Download a copy of Memtest86+ - Advanced Memory Diagnostic Tool and burn the ISO to a CD using http://isorecorder.alexfeinman.com/W7. Boot from the CD, and leave it running for at least 7 passes. Errors, if any, will show up in red. Post back with the results.

Good news, you did successfully update the NVidia drivers. nvmf6264.sys Thu Jul 30 19:48:18 2009. This is up to date.

 

[socrgy9]

it seems to happen when i leave the computer alone for a time while i try to get some sleep. i come back to check on it and it has rebooted. ill attach the dump file again, but it keeps doing it for sure. again, my ram is only a month old and my system is only 2 months old. so i agree, i think its a driver issue, but ill run memtest for a while an see what we come up with.

 

[socrgy9]

***hold up***


so i went to go do the memtest right? well, my dvd-rw drive isnt listed on my computer any more and its like it just disappeared from the system?

edit: i went back to the gear software website from earlier and tried redownloading and installing the drivers again. i rebooted afterwards and still nothing

 

[Jonathan_King]

Check to see if the DVD drive is displayed in the BIOS. If not, make sure that the drive is plugged in securely.

 

[socrgy9]

ok so i checked the bios and the dvd drive is still showing up. in the bios it calls it "HP DDVDW-TS-H653R". i'm sure its still connected well. i upgraded hardware only 4 days ago and havent done anything that would have made the plug come loose. plus i made sure everything was connected right.

when i was logging back on to windows i got 2 bsod's back to back. i'm attaching the dump files.

also, if there are any other reports or files to upload that could help i'm more than willing to go find what needs to be found.

 

[socrgy9]

another one happened just randomly while i was surfing the web.

 

[Jonathan_King]

Please follow these directions: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

No need to start a new thread, just attach the output folder to your next post.