Solved BSOD need help debugging, perhaps firefox issue

[Sniperman]

computer seemed to randomly freeze, i thought it was overheating so i cleaned it out, but no avail, turned on my dumps to see what was going on, but then it wouldnt bluescreen, it would just freeze, and would hear some annoying sound from speakers.


finnaly got a dump (first time happy to see bsod) and i tried using whocrashed to see what was going on but didnt find too many good results with google, everyone has a diff issue. today i tried windows debugging software, but it may be a lil too complicated for me, would appreciate if someone can take a look.

i do recall installing so crap addon or something on firefox prior to the freezing, so i uninstalled firefox completely and restored only what i knew was good, and still have the issue.

any and all help greatly appreciated.

 

[writhziden]

Antivirus Software:

AVG

Possible out of date drivers:

ElbyCDFL	fffff880`045ea000	fffff880`045f8000	Thu Dec 14 14:22:27 2006 (4581c093)	000113b5		ElbyCDFL.sys
SiWinAcc	fffff880`01197000	fffff880`011a0000	Thu Jun 14 18:02:02 2007 (4671d6fa)	00007b63		SiWinAcc.sys
SiRemFil	fffff880`018ed000	fffff880`018f5000	Wed Jun 20 13:42:10 2007 (46798312)	00005eb5		SiRemFil.sys
SI3132	fffff880`010e3000	fffff880`010fd000	Wed Oct 03 12:39:29 2007 (4703e1e1)	00018cb2		SI3132.sys
vncmirror	fffff880`02c9e000	fffff880`02ca5000	Fri Mar 14 11:43:05 2008 (47dab929)	0000c1b2		vncmirror.sys
UltraMonUtility	fffff880`06d95000	fffff880`06d9e000	Thu Nov 13 18:10:30 2008 (491cd006)	00007fce		UltraMonUtility.sys
RtsUStor	fffff880`03a3e000	fffff880`03a78000	Thu Jun 04 02:46:49 2009 (4a2789f9)	0003d797		RtsUStor.sys

ElbyCDFL.sys
SiWinAcc.sys
SiRemFil.sys
SI3132.sys
vncmirror.sys
UltraMonUtility.sys
RtsUStor.sys

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\Sniperman\030112-26052-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03655000 PsLoadedModuleList = 0xfffff800`0389a670
Debug session time: Thu Mar  1 15:36:02.107 2012 (UTC - 7:00)
System Uptime: 0 days 0:47:15.652
Loading Kernel Symbols
...............................................................
................................................................
......................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {74d004ca, 2, 0, fffff880086253e0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000074d004ca, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880086253e0, 0

Debugging Details:
------------------


PROCESS_NAME:  firefox.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+6232393538613065
00000000`74d004ca c3              ret

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800036d11e9 to fffff800036d1c40

STACK_TEXT:  
fffff880`086251a8 fffff800`036d11e9 : 00000000`0000004a 00000000`74d004ca 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`086251b0 fffff800`036d1120 : 00000000`0010c578 00000000`00f00021 00000000`0010ce30 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`086252f0 00000000`74d004ca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0010c558 fffff800`036c9210 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74d004ca
fffff880`08625770 fffff900`c1d8cbb4 : fffff900`c1d8ca10 fffff880`08625920 fffff900`c3395848 fffff880`08625820 : nt!KiCallUserMode
fffff880`08625778 fffff900`c1d8ca10 : fffff880`08625920 fffff900`c3395848 fffff880`08625820 fffff880`08625db0 : 0xfffff900`c1d8cbb4
fffff880`08625780 fffff880`08625920 : fffff900`c3395848 fffff880`08625820 fffff880`08625db0 00000000`ba387589 : 0xfffff900`c1d8ca10
fffff880`08625788 fffff900`c3395848 : fffff880`08625820 fffff880`08625db0 00000000`ba387589 8910244c`89404d8d : 0xfffff880`08625920
fffff880`08625790 fffff880`08625820 : fffff880`08625db0 00000000`ba387589 8910244c`89404d8d 00000000`182444e1 : 0xfffff900`c3395848
fffff880`08625798 fffff880`08625db0 : 00000000`ba387589 8910244c`89404d8d 00000000`182444e1 00000000`00000002 : 0xfffff880`08625820
fffff880`086257a0 00000000`ba387589 : 8910244c`89404d8d 00000000`182444e1 00000000`00000002 00000000`00000000 : 0xfffff880`08625db0
fffff880`086257a8 8910244c`89404d8d : 00000000`182444e1 00000000`00000002 00000000`00000000 00000000`00000000 : 0xba387589
fffff880`086257b0 00000000`182444e1 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : 0x8910244c`89404d8d
fffff880`086257b8 00000000`00000002 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x182444e1
fffff880`086257c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`036d1120 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_firefox.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_firefox.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------

Your crash points to firefox as the cause.

Do the following steps and run the system through your normal routine for a while after each to see if the problem is resolved.

• The firefox problems may be related to AVG. Remove AVG and replace with either
  Microsoft Security Essentials - Free Antivirus for Windows​
  or the
  http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627​
  See how the system responds.
  
  
• Remove Elby software; the older versions have known issues with Windows 7.
  
  
• Follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to provide us with more details regarding your crashes and freezes.

 

[Sniperman]

thank you so much for your reply and the awesome info.

i ran the driver scanner program and installed any drivers it found, i manually installed others i was able to find. i uninstalled elaborate bytes (slysoft) virtual clone drive. i also ran the avg removers both 86 and 64 because i don't ever remember installing avg on this computer, the 86 version didnt seem to do anything 64 bit did something and wrote a log which i will attach but i dont think it did anything, as i said i dont remember installing avg, for a while i did use ms essentials and the last one i installed is kingsoft's PC Doctor.

i stopped using firefox today, but pc still crashed, i have a large rar package i wanted to extract today and the few times i tried i managed to crash the system each time, even after performing the items i listed above. i will attach the other dump files i have as well.

i truly appreciate your help.

 

[writhziden]

Possible out of date drivers:

ElbyCDFL	fffff880`02b70000	fffff880`02b7e000	Thu Dec 14 14:22:27 2006 (4581c093)	000113b5		ElbyCDFL.sys
SiWinAcc	fffff880`011c9000	fffff880`011d2000	Thu Jun 14 18:02:02 2007 (4671d6fa)	00007b63	None	SiWinAcc.sys
SiRemFil	fffff880`019cd000	fffff880`019d5000	Wed Jun 20 13:42:10 2007 (46798312)	00005eb5		SiRemFil.sys
SI3132	fffff880`01115000	fffff880`0112f000	Wed Oct 03 12:39:29 2007 (4703e1e1)	00018cb2		SI3132.sys
RtsUStor	fffff880`0535b000	fffff880`05395000	Thu Jun 04 02:46:49 2009 (4a2789f9)	0003d797		RtsUStor.sys

See previous post for links...

Loading Dump File [D:\Kingston\BSODDmpFiles\Sniperman\Windows_NT6_BSOD_jcgriff2\030612-48110-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a60000 PsLoadedModuleList = 0xfffff800`02ca5670
Debug session time: Tue Mar  6 14:18:38.291 2012 (UTC - 7:00)
System Uptime: 0 days 0:03:43.791
Loading Kernel Symbols
...............................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff88001331c08, 0, 8, fffff88001331c08}

Unable to load image SiWinAcc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SiWinAcc.sys
*** ERROR: Module load completed but symbols could not be loaded for SiWinAcc.sys
Probably caused by : SiWinAcc.sys ( SiWinAcc+181a )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff88001331c08, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff88001331c08, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0f100
 fffff88001331c08 

CURRENT_IRQL:  0

FAULTING_IP: 
Ntfs! ?? ::NNGAKEGL::`string'+2bf0
fffff880`01331c08 55              push    rbp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  WinRAR.exe

TRAP_FRAME:  fffff880071a90a0 -- (.trap 0xfffff880071a90a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8007e83fb0 rbx=0000000000000000 rcx=00002135fffffffe
rdx=00fffa80095994a0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002b00b01 rsp=fffff880071a9230 rbp=0000000000000000
 r8=fffffa8009797dd0  r9=fffff98001f00000 r10=fffff780c0000488
r11=fffff780c0000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!MmUnmapViewInSystemCache+0x422:
fffff800`02b00b01 48894208        mov     qword ptr [rdx+8],rax ds:00fffa80`095994a8=????????????????
Resetting default scope

EXCEPTION_RECORD:  fffff880071a8ff8 -- (.exr 0xfffff880071a8ff8)
ExceptionAddress: fffff80002b00b01 (nt!MmUnmapViewInSystemCache+0x0000000000000422)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

LAST_CONTROL_TRANSFER:  from fffff80002adc1e9 to fffff80002adcc40

FAILED_INSTRUCTION_ADDRESS: 
Ntfs! ?? ::NNGAKEGL::`string'+2bf0
fffff880`01331c08 55              push    rbp

STACK_TEXT:  
fffff880`071a7db8 fffff800`02adc1e9 : 00000000`0000000a fffff880`01331c08 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
fffff880`071a7dc0 fffff800`02adae60 : 00000000`00000008 fffff880`01331c08 fffffa80`07c68b00 fffff880`01292810 : nt!KiBugCheckDispatch+0x69
fffff880`071a7f00 fffff880`01331c08 : fffff800`02b08a7c fffffa80`0881b3f8 fffffa80`0881b440 fffffa80`0881b440 : nt!KiPageFault+0x260
fffff880`071a8098 fffff800`02b08a7c : fffffa80`0881b3f8 fffffa80`0881b440 fffffa80`0881b440 fffffa80`073606a8 : Ntfs! ?? ::NNGAKEGL::`string'+0x2bf0
fffff880`071a80a0 fffff800`02b084fd : fffff880`01292804 fffff880`071a9730 00000000`00000000 fffff880`01242000 : nt!_C_specific_handler+0x8c
fffff880`071a8110 fffff800`02b072d5 : fffff880`01292804 fffff880`071a8188 fffff880`071a8ff8 fffff880`01242000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`071a8140 fffff800`02b18361 : fffff880`071a8ff8 fffff880`071a8850 fffff880`00000000 fffffa80`07fd5ac8 : nt!RtlDispatchException+0x415
fffff880`071a8820 fffff800`02adc2c2 : fffff880`071a8ff8 fffffa80`09943b60 fffff880`071a90a0 fffff880`071a94b8 : nt!KiDispatchException+0x135
fffff880`071a8ec0 fffff800`02adabca : 7fffffff`7fffffff 80000000`80000000 fffffa80`077966a8 fffff880`00c52b7b : nt!KiExceptionDispatch+0xc2
fffff880`071a90a0 fffff800`02b00b01 : 00000000`00002130 fffffa80`024e5860 fffff880`071a94b8 fffff880`06177fe0 : nt!KiGeneralProtectionFault+0x10a
fffff880`071a9230 fffff800`02dedc39 : fffff980`01f00000 fffff8a0`0368fce0 00000000`00000001 00000000`00000001 : nt!MmUnmapViewInSystemCache+0x422
fffff880`071a9510 fffff800`02b0042b : 00000000`05d00000 fffffa80`06a311a0 00000000`00000000 00000000`05e00000 : nt!CcUnmapVacb+0x5d
fffff880`071a9550 fffff800`02af2b99 : fffff980`0847c001 00000000`05600000 fffffa80`098008e0 fffffa80`06a3c4b0 : nt!CcUnmapVacbArray+0x1bb
fffff880`071a95e0 fffff800`02dc6dc2 : 00000000`00000000 00000000`05e00000 fffff880`071a96b0 fffff880`071a9740 : nt!CcGetVirtualAddress+0x38a
fffff880`071a9670 fffff880`012dbf08 : fffff880`00000000 00000000`00000005 fffffa80`000036ed fffffa80`00007f01 : nt!CcCopyRead+0x132
fffff880`071a9730 fffff880`0116a098 : fffffa80`09797dd0 fffffa80`098cc4b8 00000000`00000000 fffff880`071a9b01 : Ntfs!NtfsCopyReadA+0x1a8
fffff880`071a9910 fffff880`0116d8ba : fffff880`071a99e0 fffffa80`08141b03 00000000`01c61c00 fffffa80`09797d00 : fltmgr!FltpPerformFastIoCall+0x88
fffff880`071a9970 fffff880`0118b630 : fffffa80`09797dd0 00000000`00000000 fffff880`071a9b40 00000000`00007fe0 : fltmgr!FltpPassThroughFastIo+0xda
fffff880`071a99b0 fffff880`011ca81a : fffffa80`0881b3f8 fffff880`010f10c5 00000000`00000000 fffff880`071a9b40 : fltmgr!FltpFastIoRead+0x1d0
fffff880`071a9a50 fffffa80`0881b3f8 : fffff880`010f10c5 00000000`00000000 fffff880`071a9b40 fffffa80`00000000 : SiWinAcc+0x181a
fffff880`071a9a58 fffff880`010f10c5 : 00000000`00000000 fffff880`071a9b40 fffffa80`00000000 00000000`01c61c5d : 0xfffffa80`0881b3f8
fffff880`071a9a60 fffff880`071a9ca0 : fffffa80`09797e44 fffffa80`07796601 fffffa80`00000000 00000000`01c61c5d : ataport!AtaPortCompleteRequest+0x21
fffff880`071a9ad0 fffffa80`09797e44 : fffffa80`07796601 fffffa80`00000000 00000000`01c61c5d fffff880`071a9b40 : 0xfffff880`071a9ca0
fffff880`071a9ad8 fffffa80`07796601 : fffffa80`00000000 00000000`01c61c5d fffff880`071a9b40 fffffa80`08141b20 : 0xfffffa80`09797e44
fffff880`071a9ae0 fffffa80`00000000 : 00000000`01c61c5d fffff880`071a9b40 fffffa80`08141b20 fffffa80`07360601 : 0xfffffa80`07796601
fffff880`071a9ae8 00000000`01c61c5d : fffff880`071a9b40 fffffa80`08141b20 fffffa80`07360601 fffffa80`09797dd0 : 0xfffffa80`00000000
fffff880`071a9af0 fffff880`071a9b40 : fffffa80`08141b20 fffffa80`07360601 fffffa80`09797dd0 00000000`05dfc913 : 0x1c61c5d
fffff880`071a9af8 fffffa80`08141b20 : fffffa80`07360601 fffffa80`09797dd0 00000000`05dfc913 00000000`00000000 : 0xfffff880`071a9b40
fffff880`071a9b00 fffffa80`07360601 : fffffa80`09797dd0 00000000`05dfc913 00000000`00000000 fffffa80`00000000 : 0xfffffa80`08141b20
fffff880`071a9b08 fffffa80`09797dd0 : 00000000`05dfc913 00000000`00000000 fffffa80`00000000 fffffa80`08141b20 : 0xfffffa80`07360601
fffff880`071a9b10 00000000`05dfc913 : 00000000`00000000 fffffa80`00000000 fffffa80`08141b20 fffff880`00000000 : 0xfffffa80`09797dd0
fffff880`071a9b18 00000000`00000000 : fffffa80`00000000 fffffa80`08141b20 fffff880`00000000 fffffa80`09797e20 : 0x5dfc913


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SiWinAcc+181a
fffff880`011ca81a ??              ???

SYMBOL_STACK_INDEX:  13

SYMBOL_NAME:  SiWinAcc+181a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SiWinAcc

IMAGE_NAME:  SiWinAcc.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4671d6fa

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_SiWinAcc+181a

BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_SiWinAcc+181a

Followup: MachineOwner
---------

3: kd> lmvm SiWinAcc
start             end                 module name
fffff880`011c9000 fffff880`011d2000   SiWinAcc T (no symbols)           
    Loaded symbol image file: SiWinAcc.sys
    Image path: SiWinAcc.sys
    Image name: SiWinAcc.sys
    Timestamp:        Thu Jun 14 18:02:02 2007 (4671D6FA)
    CheckSum:         00007B63
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Caused by SiWinAcc.sys which is still out of date... What product is this associated with by Silicon Image?

And yes, I see that AVG was not installed. AVG uses a driver that has the same name as a driver used by another piece of hardware. My mistake. It is difficult to pick out what antivirus people have without the full crash reports. We have to sift through the hundreds of drivers listed in the .dmp files. That is why the blue screen instructions were created.

 

[Sniperman]

i now have removed clonecd the only other thing from elby i could think of.

i couldnt find updated drivers for the other ones.

i think the silicon driver is for my sil3132 pcie 1x to double sata card, i visited the site from here Driver Reference Table - SiWinAcc.sys and downloaded and updated the driver.

 

[writhziden]

Is that card necessary? If not, I would suggest removing it at least for testing purposes. If so, see if you can replace it with something more current.

 

[Sniperman]

i just reflashed its bios, it was current but old, figured worth a shot. if i still crash, ill remove it and see what happens and report back, thanks for all your help.

 

[writhziden]

You're welcome. Let us know how it goes. Best of luck!

 

[Sniperman]

that went quicker than i thought, removed the pcie card, and unplugged the hard drive, tried to extract the large file and crashed. placed it back it and reconnected the hdd and will try again, maybe i need a fresh win7 install? this has been the hardest problem ive had to figure out using my pc, its been soo stable prior.

 

[writhziden]

If you don't mind doing a clean install, it is a viable option. Backup any important data prior to doing so.

 

[Sniperman]

so i finally got around to backing up my data and doing fresh install of win7, everything seemed fine, i started to download the win updates 100+ of them and got a bluescreen this is driving me nuts.

i was lucky enough that it was set up to write the dump file, i think it did a full one and was hoping you could look it over.

i guess its something hardware related. i ran memory test from repair disc and found no issues, going to try and error check my hard drives. please share any ideas you may have.

 

[writhziden]

Possible out of date drivers:

SiRemFil	fffff880`06bb9000	fffff880`06bc1000	Wed Jun 20 13:42:10 2007 (46798312)	00005eb5		SiRemFil.sys
SI3132	fffff880`06b70000	fffff880`06b8a000	Wed Oct 03 12:39:29 2007 (4703e1e1)	00018cb2		SI3132.sys
Rt64win7	fffff880`05365000	fffff880`05397000	Thu Feb 26 02:04:13 2009 (49a65b0d)	000361a5		Rt64win7.sys
nvlddmkm	fffff880`0485d000	fffff880`05364b00	Thu May 14 14:48:07 2009 (4a0c8387)	00b1940a		nvlddmkm.sys

SiRemFil.sys
SI3132.sys
Rt64win7.sys
nvlddmkm.sys
Update the above drivers.


Your 031312-19890-01.dmp may point to hardware. If updating drivers does not help, proceed with the following hardware steps:

• If you are overclocking any hardware, please stop.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • 
    Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[Sniperman]

thanks for all those links, some very nice software in there.

i dont overclock.
i use couid hardware monitor to read my temp sensors, but could never get my vid card to show temps on any software program, so after much googling, i found out my video card uses some sort of proprietary temp sensor and needed asus smartdoctor to read them. i did the tests and didnt find any issues, the temp never went over 65c which seems pretty good.


i also ran the memtest tool, i was pretty sure i wouldnt get many if any errors, its pretty good ram, anyway did 6 passes and found nothing. got back into windows to run the prime stress test, ran it for a few hours found nothing, my cpu temps never went over 56 which is decent max for this processor is 62c as per amd.

I have been doing things that would have cause my pc to crash before, my uptime currently stands at just over 7 hours, no crashes, i think what might have done it was the hdd checking, it found two errors in two diff hdds that seemed insignificant, but i dont remember the system crashing since then.


ive included a zip of my cpuid logs, cpu max temp was 56 and dropped as soon as the i stopped the test. like 25 deg diff. also shows other info like voltages and such, not sure how to read into those.

im gonna try and download/install the windows updates and see what happens, im also going to run the video card tests again later, but things seem to be looking up.

in any case i want to thank you for helping me so much, this has been frustrating.

 

[writhziden]

You're welcome. I would suggest running the hard disk checks again if you have any more crashes. Make sure the drives are not constantly accumulating errors because this could indicate failure.

Best wishes you just had some hard disk errors that are now resolved!

Temperatures appear to be in acceptable limits, although I would feel more comfortable if your processor was getting to around 52 instead of 56 C.

 

[Sniperman]

56c was just the highest point, avg was around 50 or so i believe.

so i downloaded and installed all windows updates, everything went fine, left the computer off for a while and booted now, first thing i noticed is aero transparancy is now gone, strange, trying to figure out how to put it back on and i see i can troubleshoot this problem soon as windows is trying to check my video card driver/settings the system crashest, instant reboot, no prompts, msgs, nothing.

might be my vid card after all, gonna take it out and clean it carefully, i have an older one i can try meanwhile.

again thanks for your help, btw speccy is pretty damn cool.

edit:
removed the nvidia card plugged in my older ati card, removed the old nvidia drivers and what not, and the pc was still crashing, freezing, not dumps no blue screens. white van with men dress in white are knocking at my door

decided to reinstall windows again, with the first video card. 86 instead of 64 this time, so far so good, installing the nvidia drivers and win updates now.

edit 2:
system crashed while installing the cards drivers. decided to move the video card to another pcie slot to see what happens. as soon as i did that for some reason my bios wouldnt read a sata port, the one with the os hdd, not sure why, so i changed the cable and move the hdd to a diff port and was able to boot again. havent done any test, need to rest will try again later.

 

[writhziden]

Alright, thank you for posting back the steps. Let us know how the system is responding at your earliest convenience.

 

[Sniperman]

i was able to download and install all of the win updates and subsequent updates as well, so far no issues, i extracted and moved files between hard drives while watching some video and no issues, i think that pcie slot was messing up, anyway to trouble shoot that kind of thing?

speccy says this port is x4 and i think the previous one was x16, not sure how this happened or why just glad to see that the system seems stable, going to have to re install win7 again on 64 to be able to use all my ram which sucks but im happy the issue seems fixed.

 

[writhziden]

It could be the slot. I have also seen x4 work over x16 if the power supply unit (PSU) is not able to handle the graphics card installed. The best way to test would be to find another PSU that has a high enough rating for your system and see if the x16 then works. You could try borrowing a PSU from a friend.

 

[Sniperman]

I actually did consider the psu being an issue, its 600w i found a psu calculator tool online and entered all my components and it said it was like 500w so i dunno if thats the issue, i dont know anyone with a higher wattage psu and i dont have cash to upgrade right now. i dont think using 4x will affect me much, im not a big gamer.

going to mark this as solved, Thank you for all your help, really appreciate it.


edit: wouldnt you know it, 5 minutes after writing the above, the system crashes, bsod. it was during the downloading of the windows updates again. rebooted and while i was looking for the log the system freezes, wish i had the cash to just build a new pc lol... hmm as i write this i see the hdd activity light on my case being solid, not doing anything on the pc, only writing this. i give up for now lol.

 

[writhziden]

Check if your hard disk is faulty:

• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
  
  
• Follow the steps in HD Diagnostic.