BSOD, need help to analyse dmp file

greenlocal

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Hi experts here, sorry but i am really not tech-savvy at all, but please help to determine the problem of my crash from the attachment, thanks in advance..

i got this BSOD while playing dota 2. and forgive me but please put it in the most layman term's possible..:D
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Z87-D3HP-CF
Memory
8GB DDR3-1596 - Dual Channel
Graphics Card(s)
NVIDIA GeForce GTX 750 Ti SC
Sound Card
Onboard
Monitor(s) Displays
Samsung
Screen Resolution
1920x1080
Hard Drives
SSD - 120GB
Second - 1TB
Antivirus
MSE
Browser
Chrome
Hi Justin, Thanks for your reply..i have done the necessary and attached the file
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
Please fill out your system specs. Click the link in my signature to do it.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
[b]If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.[/b]
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: [b]ffffffffc000009d, error status (normally i/o status code)[/b]
Arg3: fffffa80058d67c8, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


[b]ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware[/b]

BUGCHECK_STR:  0x7a_c000009d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  1

LAST_CONTROL_TRANSFER:  from fffff8000308737c to fffff80003092640

STACK_TEXT:  
fffff880`03308818 fffff800`0308737c : 00000000`0000007a 00000000`00000020 ffffffff`c000009d fffffa80`058d67c8 : nt!KeBugCheckEx
fffff880`03308820 fffff800`0307c297 : fffffa80`058d6760 00000000`c000009d 00000000`00000000 fffffa80`058d67f8 : nt! ?? ::FNODOBFM::`string'+0x51140
fffff880`033088e0 fffff800`03085cf7 : fffffa80`039f2040 fffffa80`039f2090 00000000`10000004 fffff880`01614fe7 : nt!IopCompletePageWrite+0x57
fffff880`03308910 fffff800`03097b9d : fffffa80`039f2040 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`03308990 fffff800`03096eaa : fffff880`03308b00 00000000`00000000 fffffa80`00000000 fffffa80`07064470 : nt!KiCommitThreadWait+0x3dd
fffff880`03308a20 fffff800`030222ff : fffffa80`00000002 fffff880`03308d20 fffffa80`00000001 00000000`00000013 : nt!KeWaitForMultipleObjects+0x272
fffff880`03308ce0 fffff800`0332fcce : fffffa80`039f2040 00000000`00000000 00000000`00000080 00000000`00000001 : nt!MiModifiedPageWriter+0xcf
fffff880`03308d40 fffff800`03083fe6 : fffff880`02f63180 fffffa80`039f2040 fffff880`02f6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03308d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+51140
fffff800`0308737c cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+51140

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7951a

FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+51140

BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+51140

Followup: MachineOwner
---------

It appears you may have a hard drive issue. Have you checked your disk for errors? If not, open up a command prompt (hit the Win key and type cmd) and type the following:

chkdsk /r

That will scan your drive for errors and attempt to fix them.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
Hi,.i have updated my pc specs.

When i type chkdsk it says

Access Denied as you do not have sufficient privelleges. You have to invoke this utility running in elevated mode
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
Ok, hit the Win key and type cmd, then in the list that appears above it, right click on the command prompt app and select run as administrator. Then do the chkdsk command.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
ok, i've done that and attached are the screenshots i get when i run
chkdsk and chksdk /r

for the second one, ive selected yes and when i restart the pc the checkdisk ran and it says "The volume is fine". that's all..
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
greenlocal,

Let's look at the results. Here is directions for you:

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

PHP:
# ************************************************************
# Places CHKDSKLOGS.txt on your DESKTOP
# Results of running chkdsk (check disk) are in ChkDskLogs.txt
# ************************************************************

$obj = new-object -typename psobject
$events = get-winevent -filterhashtable @{logname='application';id=1001,26212,26214} -verbose:$false -ea:silentlycontinue |
where {($_.providername -ne 'Microsoft-Windows-LoadPerf') -and ($_.providername -ne 'Windows Error Reporting')} |
sort-object -property timecreated -desc 
If ($events -eq $Null) {$events = "No check disk logs exist." } ELSE {
$obj = $events | SELECT timecreated, id, message }

$obj | ft -auto -wrap > $env:userprofile\desktop\CHKDSKLOGS.TXT

EXIT
EXIT

# ************************************************************

Attach the chkdsklogs.txt file that appears on your desktop to your next post.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
wow, u guys are good lol..
pls refer attached.
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
good now, go back to an elevated command prompt and run, once again:

CHKDSK /R C:

After that run that script again and attach the resulting file once again.

Let's hope chkdsk gives a better report this time.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
really sorry but what does it mean by elevated command prompt ...:p

if u mean running cmd .. i still get the same errors for chkdsk and chkdsk /r
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
Go To an Elevated Command Prompt


Elevated command prompt = Run CMD.EXE as administrator

WIN | type CMD.EXE | do not hit Enter |
in the PROGRAMS list, right-click on CMD.EXE |
choose "Run as administrator" |

Click on the YES button (if such appears)

WIN key = key with Microsoft log on top

for the guru:
WIN | type CMD.EXE | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo


======================================================

Please rerun the script and attach the results.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
i still get the same thing when i key in CHKDSK /R C: in elevated command prompt.
(the screenshot chkdsk2.jpg i've attached.)

running the script again do u mean going into powershell again? it seems that i get almost the same log as the first time...
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
yep, go back into powershelll and run that script again.
attach the file again.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
i've done that and it seems the same...

the logs showed the same time created... which is weird
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
well greenlocal,
Stop clearing out the event logs for one thing.

that file should have shown the new and old and it did not.

We will try just a couple of more things before a clean install is the only solution.

Burn SeaGate Tools for DOS to a CD and run the extended test on your hard drive.

http://www.seagate.com/staticfiles/support/seatools/SeaToolsDOS223ALL.ISO

The download is an iso file. Put a blank cd/dvd into your optical drive. Double-click on the iso and click on the resulting Burn button.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
hi, i've ran the chkdisk /r :c and here are the attached script.
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
Let me know when the extended test by seagate is finished.
and that test will take some time.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
hi that might take some time as i'm busy these few days, thanks for ur help karl. will run the seagate test as soon as possible. the diskcheck seems ok rite?
 

My Computer My Computer

OS
Windows 7 64-bit Operating System
CPU
AMD A6-3650 APU
Motherboard
GIGABYTE MAINBOARD AMD SFM1 GA-A55M
Memory
KINGSTON RAM DESKTOP DDR3 4GB PC1333
Graphics Card(s)
GIGABYTE GT440 1GB D3 128BIT DISPLAY CARD
Hard Drives
WESTERN DIGITAL HDD DESKTOP SATA III CAVIAR GREEN 1TB
PSU
POWER LOGIC POWER SUPPLY MAGNUM 500W
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