BSOD Need Help!

[Thinkion]

Hi Guys,

Im having several problems with my laptop: LG R380 Windows 7 Home Premium 32Bit

I have 3 problems coming from my laptop namely BSOD, laptop freezes/hangs and laptop automatically turns off.

I guess I might have to solve the problem one at a time.

So with BSOD 1st.

Its started with STOP: 0x000000D1 (para1,para1,para3,para4).

I searched for troubleshoots with this error code on the net and used them but the same BSOD still occurs.

So I chanced upon this forum and I think I have to post my memory dump details so that experts can comment on what exactly is the problem.

However, I have no idea how do I go about getting the memory dump details.

So can anyone direct me into getting the memory dump details?

Help Much Appreciated!

Updated:
Addtitional Info
1)My laptop is currently in safe mode and I cannot access the internet with my laptop due to it being in safe mode
2) My laptop has been odd this week as I started having BSOD last Sunday, tried troubleshooting on Monday and on Tuesday and Wednesday, the laptop manage to start Windows 7 normally after a few restarts and I am able to use it to web browse and play some games on Steam (Dota 2, Alien Swarm). However, today (Thursday), my laptop refuses to startup Windows 7 normally despite restarting a few times after it hanged/BSOD/auto turn off

 

[Thinkion]

I have manage to find the minidump folder in my laptop, zipped it, and uploaded here.

Experts do have a look at what is the problem.

 

[Thinkion]

Am I doing the BSOD posting right? Need help guys

 

[Dsprague]

Please post the following here: Windows Genuine and Activation Issue Posting Instructions

 

[Thinkion]

Please post the following here: Windows Genuine and Activation Issue Posting Instructions

Hi Dsprague,

I think I have more of a BSOD problem then Windows Activating problem.

I am unable to download the MGADiag Tool from my laptop as it can't enter normal Windows 7.

 

[Dsprague]

I am aware of that, but your Bios predates windows 7, which unless you have a retail key would mean that you have a counterfeit install of windows and we do not support counterfeit copies of windows so I am simply trying to confirm that you have a legal copy of windows.

 

[Thinkion]

I have just tried restarting my laptop and start windows 7 normally. This time i get STOP: 0x000000FC instead of the normal 0x00000008. Things are getting more complex...

 

[Thinkion]

I am aware of that, but your Bios predates windows 7, which unless you have a retail key would mean that you have a counterfeit install of windows and we do not support counterfeit copies of windows so I am simply trying to confirm that you have a legal copy of windows.

Alright thanks for clarifying.

I also got this Windows error message regarding the 0x000000FE problem which I have copied it into a .txt file.

 

[Dsprague]

please press the copy button and paste the information into a post here

 

[Thinkion]

please press the copy button and paste the information into a post here

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-8BC62-JRQYY-TQQQT
Windows Product Key Hash: eXmIMzmhR/wUKj/Czb/dTWBdKVI=
Windows Product ID: 00359-OEM-8882592-65002
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BED90482-26A0-4961-AEE3-F0D2BCF91F31}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\lester\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BED90482-26A0-4961-AEE3-F0D2BCF91F31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TQQQT</PKey><PID>00359-OEM-8882592-65002</PID><PIDType>3</PIDType><SID>S-1-5-21-2011504371-1676068816-258943391</SID><SYSTEM><Manufacturer>LG Electronics</Manufacturer><Model>R380-A.APC4BA3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>H23LSF01        </Version><SMBIOSVersion major="2" minor="6"/><Date>20090714000000.000000+000</Date></BIOS><HWID>09013007018400F8</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LGE   </OEMID><OEMTableID>LGPC    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9157C3DAA1A1F3A</Val><Hash>jg529C2cL0zEh+p7FvlKMcAp1m0=</Hash><Pid>81602-925-4990706-68210</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:2:2013 22:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KAAAAAEAAgABAAEAAAAAAAAAAAABAAEAeqgIli6fOI7CshDj+udGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			071409		APIC1915
  FACP			071409		FACP1915
  DBGP			071409		DBGP1915
  HPET			071409		OEMHPET0
  BOOT			071409		BOOT1915
  MCFG			071409		OEMMCFG 
  WDRT			071409		NV-WDRT 
  SLIC			LGE   		LGPC    
  ECDT			071409		OEMECDT 
  OEMB			071409		OEMB1915
  NVHD			071409		NVHDCP 
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm

Got it

 

[Thinkion]

Dsprague any idea on this? Anyone else have a solution?

Another thing: I got hit by a virus, which I used Lavasoft Adaware to clear it in Safe Mode and Microsoft Security Essentials to clear it also. The virus clearing was the start of the problems for my laptop and it happened on last Sunday.

 

[Dsprague]

OK got through all of your dump files so lets start off by having you update all of the following drivers:

83f429b4  8325b499Unable to load image \SystemRoot\system32\DRIVERS\netr28.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28.sys
 netr28+0x32499

can be updated from here: MediaTek - Downloads Windows

83f421b8  8c3663d9Unable to load image \SystemRoot\System32\Drivers\CLBStor.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CLBStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for CLBStor.SYS
 CLBStor+0x3d9

Driver Reference Table - CLBStor.sys

which can be updated from here: Customer Support - Updates | CyberLink

83f41ad8  922896b2Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x706b2

can be updated here: Drivers - Download NVIDIA Drivers

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys

Driver Reference Table - intelppm.sys

can be updated here: https://downloadcenter.intel.com/Default.aspx

83f45264  83000000Unable to load image \SystemRoot\system32\drivers\RTKVHDA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys

Driver Reference Table - RTKVHDA.sys

can be updated here: Realtek

Next please run the system file checker to detect and hopefully repair any file system corruption, I noted quite a few NTFS errors in the dumps this may help get rid of those:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Next we should address that there was one BSOD that pointed to hardware failure:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck [COLOR=Red]124[/COLOR], {[COLOR=Red]0[/COLOR], 8695d024, b6201203, 102010a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

kd> !errrec 8695d024
===============================================================================
Common Platform Error Record @ 8695d024
-------------------------------------------------------------------------------
Record Id     : 01ce311e0a2609c2
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/4/2013 10:43:55 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8695d0a4
Section       @ 8695d17c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
[COLOR=Red]Error Type    : Cache error[/COLOR]
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x000000000001067a
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8695d0ec
Section       @ 8695d23c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 7a 06 01 00 00 08 02 00 - 9d e3 08 0c ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 8695d23c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8695d134
Section       @ 8695d2bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
[COLOR=Red]Severity      : Fatal[/COLOR]

[COLOR=Red]Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 3)[/COLOR]
  Status      : 0xb62012030102010a
  Address     : 0x00000000452d6b00
  Misc.       : 0x0000000000000000

Now this sort of error can be caused by out of date BIOS which yours is very old please check the system manufacturers website for an update to your bios:

BIOS Release Date             [COLOR=Red]07/14/2009[/COLOR]

 

[Thinkion]

OK got through all of your dump files so lets start off by having you update all of the following drivers:

83f429b4  8325b499Unable to load image \SystemRoot\system32\DRIVERS\netr28.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28.sys
 netr28+0x32499

can be updated from here: MediaTek - Downloads Windows

83f421b8  8c3663d9Unable to load image \SystemRoot\System32\Drivers\CLBStor.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CLBStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for CLBStor.SYS
 CLBStor+0x3d9

Driver Reference Table - CLBStor.sys

which can be updated from here: Customer Support - Updates | CyberLink

83f41ad8  922896b2Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x706b2

can be updated here: Drivers - Download NVIDIA Drivers

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys

Driver Reference Table - intelppm.sys

can be updated here: https://downloadcenter.intel.com/Default.aspx

83f45264  83000000Unable to load image \SystemRoot\system32\drivers\RTKVHDA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys

Driver Reference Table - RTKVHDA.sys

can be updated here: Realtek

Next please run the system file checker to detect and hopefully repair any file system corruption, I noted quite a few NTFS errors in the dumps this may help get rid of those:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Next we should address that there was one BSOD that pointed to hardware failure:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck [COLOR=Red]124[/COLOR], {[COLOR=Red]0[/COLOR], 8695d024, b6201203, 102010a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

kd> !errrec 8695d024
===============================================================================
Common Platform Error Record @ 8695d024
-------------------------------------------------------------------------------
Record Id     : 01ce311e0a2609c2
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/4/2013 10:43:55 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8695d0a4
Section       @ 8695d17c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
[COLOR=Red]Error Type    : Cache error[/COLOR]
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x000000000001067a
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8695d0ec
Section       @ 8695d23c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 7a 06 01 00 00 08 02 00 - 9d e3 08 0c ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 8695d23c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8695d134
Section       @ 8695d2bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
[COLOR=Red]Severity      : Fatal[/COLOR]

[COLOR=Red]Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 3)[/COLOR]
  Status      : 0xb62012030102010a
  Address     : 0x00000000452d6b00
  Misc.       : 0x0000000000000000

Now this sort of error can be caused by out of date BIOS which yours is very old please check the system manufacturers website for an update to your bios:

BIOS Release Date             [COLOR=Red]07/14/2009[/COLOR]

Thanks a bunch mate for that helping me diagnose whats the problem with the BSODs.

By the way since my laptop can't get onto the internet, I can only download the updates to the driver through my desktop (which I am using to post this atm). I then transfer the update file into my laptop in safe mode and update it. Is that the way you do it for a laptop that cannot get into Windows 7 normally?

 

[Dsprague]

Yes that is probably the best option at the moment.

 

[Thinkion]

UPDATES:

I have updated 3 out of 5 softwares needed to update (I hope I did them right)

2 out of 5 has some problems when I update it in Safe Mode. One of the problem is that the update requires an internet connection to complete, which I am unable to do so at all in Safe Mode.

Then I did the system check with Command Prompt and it gave a response that says something like integrity is clear (which I thing there isn't any problem with it, but I am running the scans again and I will post the exact report that comes out later).

Next I tried to find the BIOS/Driver update for my LG R380 laptop and I really cannot find it. I manage to dig up the LG Intelligent Update CD which can install device drivers and other application programs and re-install drivers but I believe it needs an internet connection to successfully update. This is impossible for me as I am unable to enter Windows 7 normally and I load Windows 7 normally and I had a BSOD again, which I had attached onto this post.

Could any one the community tell me specifically what is the problem with my most recent BSOD?

 

[Thinkion]

Alright the system check with SFC.EXE /SCANNOW shows

"Windows Resource Protection did not find any integrity violations"

 

[Dsprague]

This latest dump is showing your wireless driver and your video card driver as the problem:

83f64858  832ec1ddUnable to load image \SystemRoot\system32\DRIVERS\netr28.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28.sys
 netr28+0xc51dd

Netr28.sys driver | What is Netr28.sys file?

83f642a0  82fda7deUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x7d47de

Driver Reference Table - nvlddmkm.sys

How ever both of them seem to have the updated drivers,based on their time stamps, which leads me to wonder if this is perhaps a hardware problem? I am going to see if I can get others to have a look at this problem.

 

[Arc]

So you cannot do a BIOS update?

SO many drivers failing at a stage .... that's really not good.

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Let us know the results.

 

[Pauly]

As above ^^ it does seem strange to see so many issues at the same time would agree possibly virus or some kind of hardware issue/failure

I would be tempted to run some hardware tests to check components

 

[Thinkion]

So you cannot do a BIOS update?

SO many drivers failing at a stage .... that's really not good.

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Let us know the results.

Hi Arc,

Thanks for your helping hand.

So I download this 2 software, transfer it to my external HDD from my current desktop.
Then open both softwares (.exe) on my laptop in safemode?