BSOD - no gaming - multiple apps open(VS, Word, email, browser)

[Lorelei7]

I hope this is not a repost, but your site says I have nothing ever posted and I did 6 days ago. Here is what is going on:
BSOD when just doing what I consider to be normal surfing, working in Word, VS etc. I have attached my file. It is worthy to note that I also had a freeze across my screens with lines a few days ago and a loud buzzing came from my speakers.

I think it might be my graphics card? Please advise;

Lorelei

 

[koolkat77]

Could be very much a graphics card problem.

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\debug -LORELEI-HP-Sun_03_01_2015_155135_28\022615-23680-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03466000 PsLoadedModuleList = 0xfffff800`036a9890
Debug session time: Fri Feb 27 06:57:10.736 2015 (UTC + 6:00)
System Uptime: 0 days 0:59:21.171
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
......
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88011117deb, fffff880069c5228, fffff880069c4a80}

Probably caused by : atikmdag.sys ( atikmdag+c4deb )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88011117deb, The address that the exception occurred at
Arg3: fffff880069c5228, Exception Record Address
Arg4: fffff880069c4a80, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+c4deb
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

EXCEPTION_RECORD:  fffff880069c5228 -- (.exr 0xfffff880069c5228)
ExceptionAddress: fffff88011117deb (atikmdag+0x00000000000c4deb)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8

CONTEXT:  fffff880069c4a80 -- (.cxr 0xfffff880069c4a80;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000240000 rdi=0000000000000002
rip=fffff88011117deb rsp=fffff880069c5460 rbp=fffffa8006c1c8a0
 r8=0000000000000002  r9=000000f414450000 r10=0000000000000000
r11=fffff880069c5690 r12=fffffa8006c15880 r13=fffffa80051d08c0
r14=fffffa8007cbb740 r15=fffff88011053000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc4deb:
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000240000 rdi=0000000000000002
rip=fffff88011117deb rsp=fffff880069c5460 rbp=fffffa8006c1c8a0
 r8=0000000000000002  r9=000000f414450000 r10=0000000000000000
r11=fffff880069c5690 r12=fffffa8006c15880 r13=fffffa80051d08c0
r14=fffffa8007cbb740 r15=fffff88011053000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc4deb:
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000006a8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003713100
GetUlongFromAddress: unable to read from fffff800037131c0
 00000000000006a8 Nonpaged pool

FOLLOWUP_IP: 
atikmdag+c4deb
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000010 to fffff88011117deb

STACK_TEXT:  
fffff880`069c5460 00000000`00000010 : 00000000`00000246 fffff880`069c5488 00000000`00000018 fffffa80`07cbb740 : atikmdag+0xc4deb
fffff880`069c5468 00000000`00000246 : fffff880`069c5488 00000000`00000018 fffffa80`07cbb740 fffff880`11176b48 : 0x10
fffff880`069c5470 fffff880`069c5488 : 00000000`00000018 fffffa80`07cbb740 fffff880`11176b48 00000000`00000000 : 0x246
fffff880`069c5478 00000000`00000018 : fffffa80`07cbb740 fffff880`11176b48 00000000`00000000 00000000`00000000 : 0xfffff880`069c5488
fffff880`069c5480 fffffa80`07cbb740 : fffff880`11176b48 00000000`00000000 00000000`00000000 00000000`00000000 : 0x18
fffff880`069c5488 fffff880`11176b48 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`07cbb740
fffff880`069c5490 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x123b48


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+c4deb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  531fc36e

STACK_COMMAND:  .cxr 0xfffff880069c4a80 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+c4deb

BUCKET_ID:  X64_0x7E_atikmdag+c4deb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+c4deb

FAILURE_ID_HASH:  {8ab0e090-39cf-8fdd-73c3-69b7e6ad36a6}

Followup: MachineOwner
---------

3: kd> lmvm atikmdag
start             end                 module name
fffff880`11053000 fffff880`11df5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Mar 12 08:16:14 2014 (531FC36E)
    CheckSum:         00D4BCDD
    ImageSize:        00DA2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Check for updates on the ATI driver. If that does not help, use on board graphics if you have it.

Also go through this thread:

• http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[Lorelei7]

Graphics integrated and other failures

Koolkat, thanks for your response. I have checked and my driver is updated already. I think that my graphics are indeed only on board versus an external card. As well as the buzzing and black screens too; windows has shut down mulitple times in the last couple weeks saying it had to recover from a failure. I think I might be dealing with hardware failure and the laptop needs to be returned. It is less than 7 months old.

Thanks,

Lorelei

 

[Lorelei7]

I have a new error I believe and have attached the report as well as two images. From what I read on the internet that these screen shots could very well be BSOD that are so jacked they mess with the display. I have on board graphics. Please forgive the light reflection in the pictures.

Please forgive my novice understanding of all of this.

Thank you,
Lorelei

 

[essenbe]

Hello Lorelei7, I will try to help you with this. But I must tell you that if it were my Laptop and I had the opportunity, I would return it. It does indeed look like a graphics failure. However if you are using on chip graphics, that means your CPU as the graphics are inside the CPU.

If you would like to pursue this, I would like you to run several tests for me.
Please run both the long and the short test with Seatools for DOS this will tell you how
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html#Part3

Also run a full scan with your anti virus and after that, please run these online scanners
Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller
Anti-rootkit utility TDSSKiller
ESET online scanner:
Free Virus Scan | Online Virus Scanner from ESET
Free Online Virus Scanner | ESET

Also, please download and install Superantispyware, the free version SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! and run a full scan with it and delete anything it finds.