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This is my first post to sevenforums. I have searched Crashes and Debugging for answers with no luck.
Here are the details
HP Notebook DM4-1160us - icore 5 540, 4GB Ram, 500GB HDD, integrated graphics, Running OEM Windows 7 Home Premium 64bit, Purchased 12/10, install from recovery partition 1/11. All available Windows updates are applied and MSE installed. All available HP updates are applied except one that fails (see below)
I have two, I believe related problems, BSOD on screen shut off, sleep, and shutdown. Second, random BSOD with no programs running. (i.e. BSOD shuts down, reboots automatically to the desktop then BSODs again without ever touching the computera0.
So far I have run
HP HDD and Memory Tests - clean
Windows Memory Tests - clean
HDD Toshiba Tests - clean
SFC /scannow - clean
chkdsk /f - clean
defraggler - clean
ccleaner - clean - normal
MSE - updated and clean
Ad-ware - updated and clean
I have run into some other issues. The computer will not update from the HP site it fails at creating the restore point. The system restore function is not working. I can't create a restore point manually buttons are grayed out. The web camera does not function at random times.
I did get the needed files.
I hope this helps. I am going to run the Mem Test you recommend. In the meantime here are your BSOD files. Thanks in advance.
Eric
Here are the details
HP Notebook DM4-1160us - icore 5 540, 4GB Ram, 500GB HDD, integrated graphics, Running OEM Windows 7 Home Premium 64bit, Purchased 12/10, install from recovery partition 1/11. All available Windows updates are applied and MSE installed. All available HP updates are applied except one that fails (see below)
I have two, I believe related problems, BSOD on screen shut off, sleep, and shutdown. Second, random BSOD with no programs running. (i.e. BSOD shuts down, reboots automatically to the desktop then BSODs again without ever touching the computera0.
So far I have run
HP HDD and Memory Tests - clean
Windows Memory Tests - clean
HDD Toshiba Tests - clean
SFC /scannow - clean
chkdsk /f - clean
defraggler - clean
ccleaner - clean - normal
MSE - updated and clean
Ad-ware - updated and clean
I have run into some other issues. The computer will not update from the HP site it fails at creating the restore point. The system restore function is not working. I can't create a restore point manually buttons are grayed out. The web camera does not function at random times.
I did get the needed files.
I hope this helps. I am going to run the Mem Test you recommend. In the meantime here are your BSOD files. Thanks in advance.
Eric
My Computer
- Computer Manufacturer/Model Number
- HP DM4-1106US
- OS
- Windows 7 Home Premium 64 bit
- CPU
- icore 5 540
- Motherboard
- Notebook
- Memory
- 4GB
- Graphics Card(s)
- system