BSOD no pattern, BCCode: 1000007e

[toddxps]

Having BSOD randomly, with no apparent pattern or software/hardware use. Frequency ranges from 10 minutes to 2 days. I have used Disk Cleanup, CCleaner, SFC Scannow, run numerous McAfee virus scans, Dell diagnostic -- nothing abnormal shows. Using 377 of 680 GB on HDD.

Tried running CHKDISK on start up but this is always interrupted by a BSOD at 11% while scanning files.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88001281768
BCP3: FFFFF88003BCB798
BCP4: FFFFF88003BCAFF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Folder SF_30-09-2013 attached

Thank you for any help.

 

[koolkat77]

Welcome to Seven Forums.

Mcafee is a frequent cause of blue screens itself. Please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

• Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
• Help protect your PC with Microsoft Security Essentials
• Malwarebytes Free

   Note

:info: Do not start the trial version of MalwareBytes

You may also take a look at:

• Good & Free System Security Combination

------------------------
Make scans with these tools -

• TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
• Online Virus Scanner Eset

------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow - read here

Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Reduce the start-up items, Antivirus software is basically whats required.

• Remove Startup Programs in Windows 7
• Clean Startup in Windows 7

Update the drivers below:

anodlwfx.sys Fri Mar 6 16:10:08 2009 (49B0F680)
ALPHA Networks Filter Driver
Driver Reference Table - anodlwfx.sys

PxHlpa64.sys Wed Jun 24 05:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs)
Driver Reference Table - PxHlpa64.sys​

Follow this-

Get rid of intel rapid storage.

iaStor.sys                  Wed Nov 30 09:39:19 2011 (4ED5A567)

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor

Let us know the results.

BSOD BUGCHECK SUMMARY

Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Mon Sep 30 22:50:31.416 2013 (UTC + 6:00)
System Uptime: 0 days 0:17:29.290
BugCheck 1000007E, {ffffffffc0000005, fffff880010a5768, fffff88003bcb4f8, fffff88003bcad50}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+49768 )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[toddxps]

Thanks for the quick help Koolkat77.

I have run:

TDSKiller Rootkit - no problems
ESET Online Virus Scanner - no problems
System File Check - no problems
Disk Check - no problems
Malwarebyes found what it thought was 2 instances of a variation of Win32/HiddenStart.A application -- which belong to Dell Data Safe (which I don't use.) I left them alone. Should probably uninstall this program.

I cleaned out my Startup programs.

McAfee removed.

Updated my CD/DVD drivers via Device Manager.

I could not figure out how to update anodlwfx.sys. Couldn't find it on the ALPHA Networks site.

No improvement with the BSOD. I noticed they even happen on the Windows login page after reboot if I don't log in.

I have uploaded a screenshot of my Speccy summary.

I also attempted a memtest86 but after a few hours the BSOD killed it. Will attempt again today.

 

[koolkat77]

Okay, do you get bsod in safe mode?

 

[toddxps]

Yes. BSOD in Safe Mode.

I ran 10 hours of memtest86 and there were no issues found.

 

[koolkat77]

Upload a screenshot using:

• CrystalDiskInfo:tip: For how to upload a screenshot or file, read here

Test your Hard Drive(s) by running:

• Hard Drive Diagnostic Procedure

 

[toddxps]

Uploaded screenshot from CrystalInfo. Tested hard drive with HD Tune (since it's a Dell drive.) At best was only able to get through 95% of the scan before BSOD. But it never revealed any bad cells. HDD seems healthy.

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[toddxps]

Uploaded BSOD dump.

 

[toddxps]

I'm getting a BSOD very frequently, from 1 to 5 times an hour now.

 

[Arc]

The zip does not contain MSINFO.nfo. upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

 

[toddxps]

Sorry. Had a BSOD. I thought the processing was finished. MSINFO32 attached.
Thanks

View attachment 288248

 

[Arc]

Five most recent crash dumps I have checked, and all they are essentially identical. All are blaming Intel Rapid Storage to be the cause of the BSOD, which is very common.

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88001075768, fffff88003bd8798, fffff88003bd7ff0}

Probably caused by : iaStor.sys ( iaStor+49768 )

Followup: MachineOwner
---------

Intel RST drivers fail. It is very common. What you should do to have a log term stability is to get rid of Intel Rapid Storage.

Here comes the problem. Your only one installed storage controller is Intel(R) Mobile Express Chipset SATA RAID Controller. Changing it to AHCI will cause windows unbootable.

You need to perform a clean install minus Intel RST.

Boot into the BIOS. Disable anything similar to "Intel Smart Response". Disable Intel Rapid Storage. Change the Storage Controller mode to AHCI.

Then Perform a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html.

Bit of hassles, but good and stable for long run.

 

[toddxps]

Arc, thank you for the diagnosis. I will start on this tonight.