BSOD : Not able to work due to this error.

[jeraldsm]

Hi,
Im having several problems with my laptop. Last occurred error is as follows and the dumps are also attached as zip.
It'd be great if someone could help me.

Last error information:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3082
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8009D10040
BCP4: FFFFF80000B9A3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\040915-44553-01.dmp
C:\Users\admin\AppData\Local\Temp\WER-92149-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt

 

[Arc]

Stray dumps are not enough. Follow the Blue Screen of Death (BSOD) Posting Instructions and add the data with your reply post without altering the initial post.

 

[jeraldsm]

Hi Arc

I have attached the required zip file after following the bsod link you gave.
Could you please investigate the resolution for this bsod error ?

Thanks
Jerald

 

[Arc]

Apparently it is a combination of two things.

ESET smart security ....

fffff880`03513aa0  fffffa80`19316260Unable to load image [COLOR=Red]C:\Program Files\ESET\ESET Smart Security\em008_64.dat[/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for em008_64.dat
*** ERROR: Module load completed but symbols could not be loaded for em008_64.dat
 em008_64+0x44260

Uninstall ESET. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Intel Sata controller ....

fffff880`03515d08  fffff880`0102a50a*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0xa50a

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

One more thing, as long as a lot of startup program will be there, there always remain a chance of stop 0x9F BSOD. Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

Report us for any further BSOD after doing these.