Solved BSOD, not frequently, just sometimes when opening IE, or Chrome

[shengming]

BSOD started 3 weeks ago always when opening IE. I can´t say exactly the frequence or any other pattern, Two days before I restored the system but today I tried to open Chrome and windows crushed again. As and extra info, there is an update which always can´t be installed KB2667402 don´t know if as a direct relation with this problem. Find attached the file, according to the instructions given for the BSOD. Thanks very much.

 

[mgorman87]

Looks like all your crashes might be caused by Pandora. Try uninstalling and see if that stops the crashes.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan 12 05:53:33.759 2013 (UTC - 5:00)
System Uptime: 0 days 0:36:58.851
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 08:10:16.431 2013 (UTC - 5:00)
System Uptime: 0 days 2:18:06.524
Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClasspSendSynchronousCompletion+76 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  SYSTEM
FAILURE_BUCKET_ID:  0xA_CLASSPNP!ClasspSendSynchronousCompletion+76
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 05:51:45.255 2013 (UTC - 5:00)
System Uptime: 0 days 0:14:49.348
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Jan  5 05:10:57.142 2013 (UTC - 5:00)
System Uptime: 0 days 1:50:51.625
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Wed Jan  2 00:13:20.617 2013 (UTC - 5:00)
System Uptime: 0 days 0:14:04.100
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Tue Jan  1 23:53:59.744 2013 (UTC - 5:00)
System Uptime: 0 days 2:26:54.837
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Mon Dec 31 06:06:37.020 2012 (UTC - 5:00)
System Uptime: 0 days 0:21:58.487
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Sat Dec 29 06:20:44.160 2012 (UTC - 5:00)
System Uptime: 0 days 2:35:44.643
Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  PandoraService
FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

 

[shengming]

Thanks ngorman87. I'll do what you suggested and I apreciatte your help. I'll keep you informed.

shengming

 

[shengming]

No problem anymore. Thanks very much ngorman87 for your help!

 

[mgorman87]

glad to hear

 

[shengming]

BSOD, suddenly while using IE.

Yesterday night I was using IE, and suddenly had a BSOD. I have no idea what could have happened, so can not provide other details, sorry for that.

I'll appreciate if you can help me.

Best regards

 

[x BlueRobot]

Firstly, mark this thread as unsolved, so other users can easily tell that you need additional help.

[COLOR="Red"]BugCheck C2[/COLOR], {d, fffffa8003fa7ec0, 53327357, fffffa8000000078}

Probably caused by : ws2ifsl.sys ( ws2ifsl!DispatchClose+70 )

Usual causes:  Device driver, Memory

A kernel process or device driver has failed to request a pool allocation correctly.

Remove (at least to test):

Start Menu\Programs\Kaspersky Anti-Virus 6.0 for Windows Workstations MP4

• Removal tool for Kaspersky Lab products (kavremover)

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Scan for any missing, modified or corrupted protected Windows files with:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[shengming]

Thanks very much BlueRobot, I'll do what you suggest and will keep you informed.

Shengming

 

[x BlueRobot]

Your welcome, and will look forward to your results.

 

[shengming]

Dear BlueRobot,

Everything is ok now. Thanks very much for your valuable help.

Shengming

 

[x BlueRobot]

That's great to know, glad everything is okay