BSOD Not Long After Booting Up - Only Email and Web Browser Open

[Jeremy Gadd]

Hi. Getting random BSODs. It's on an office machine, ie. not gaming, so just using Outlook and Chrome. Just reboots. Tried to get info using the SF Diagnostic Tool, but it's just crashed too

Here is the message on restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004380010
BCP2: FFFFF88004C36CB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I've attached a zip of the files that the error screen mentions. I hope this might help as this is my business machine and need to at least make a start on resolving this. Please ask if you need more info.

 

[marsmimar]

Hello Jeremy and welcome to Seven Forums.

From the dump file you provided it appears there are three drivers causing issues: igdkmd64.sys, dxgkrnl.sys, and dxgmms1.sys

The first is an Intel Graphics driver and can be found/updated at the Intel Download Center.

Intel Download Center

The "dxg" drivers are the DirectX Graphics Kernel and the DirectX Graphics MMS. Both of these are typically updated through Windows Updates.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004380010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004c36cb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------
FAULTING_IP: 
igdkmd64+23cb0
fffff880`04c36cb0 4889542410      mov     qword ptr [rsp+10h],rdx

DEFAULT_BUCKET_ID:  [COLOR="Red"]GRAPHICS_DRIVER_TDR_FAULT[/COLOR]

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05438988 fffff880`04718000 : 00000000`00000116 fffffa80`04380010 fffff880`04c36cb0 00000000`00000000 : nt!KeBugCheckEx
fffff880`05438990 fffff880`04717d0a : fffff880`04c36cb0 fffffa80`04380010 fffffa80`060294f0 fffffa80`062f5010 : [COLOR="Red"]dxgkrnl!TdrBugcheckOnTimeout+0xec[/COLOR]
fffff880`054389d0 fffff880`047bef07 : fffffa80`04380010 00000000`00000000 fffffa80`060294f0 fffffa80`062f5010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05438a00 fffff880`047e8b75 : 00000000`ffffffff 00000000`0002631d 00000000`00000000 00000000`00000002 : [COLOR="red"]dxgmms1!VidSchiReportHwHang+0x40b[/COLOR]
fffff880`05438ae0 fffff880`047e72bb : 00000000`00000102 00000000`00000000 00000000`0002631d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05438b10 fffff880`047ba2c6 : ffffffff`ff676980 fffffa80`062f5010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05438bb0 fffff880`047e6e7a : 00000000`00000000 fffffa80`0730a940 00000000`00000080 fffffa80`062f5010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05438cc0 fffff800`03132e5a : 00000000`fffffc32 fffffa80`06008060 fffffa80`036cc740 fffffa80`06008060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05438d00 fffff800`02e8cd26 : fffff880`009e9180 fffffa80`06008060 fffff880`009f3f40 fffffa80`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`05438d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+23cb0
fffff880`04c36cb0 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+23cb0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

[COLOR="red"]IMAGE_NAME:  igdkmd64.sys[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d55b


[COLOR="red"]FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys[/COLOR]

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

Followup: MachineOwner

Run a full scan with your resident anti-virus suite. Since no anti-malware product will be 100% effective 100% of the time, follow up with a couple more free on-demand scanners such as:

Malwarebytes

ESET Online Scanner

I would next run a system file checker scan from an elevated command prompt (option two.) If any problems are found, run the scan 3 times and reboot th computer after each scan.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Please post back the results of the anti-malware scans, results of the SFC scan, and your success at updating the drivers.