Solved BSOD notskrnle.exe when gaming

[Dropkickprime]

Hi Guys.

This is my first time posting here but I'm in a bad way. I'm not sure exactly how to post everything but having the support and seeing what I've seen would be amazing. I thank you in advance.

These BSOD have happened regularly. I have replaced my old USB keyboard, my mouse from usb to analog, I have a new Video card, stock 4gb of ram and Corsair 8gb.

I've been getting BSOD obviously. They've been centered around ntoskrnl.exe with Bluescreenview. Most recently notskrnle.exe+71469 with SYSTEM_SERVICE_EXCEPTION and notskrnle.exe+edb52 with IRQL_NOT_LESS_OR_EQUAL.

Anything I could possibly do, I will. I'm really hoping it's not the ram, because who doesn't want 8gb instead of 4. Thank you once more

 

[centaur78]

Please use this tool to update your profile specs

And then use this tool to post all the files here

 

[Dropkickprime]

I apologize for my ignorance on how things should be done. Thank you for your help. What you have asked has been done.

And as stated before. Currently I am running with my old RAM. If need be I can easily switch back to the larger capacity, which I would rather have anyway.

 

[centaur78]

Hi Dropkickprime

Please use the grab all button on the SF Diag and post all the files here .

 

[Dropkickprime]

Sorry I believe I jumped the gun a bit and posted before it was done. Hopefully this should be everything required.

 

[centaur78]

First and foremost update your bios... from Asus . The latest version is 1001. the update for improving memory compatability

Update it and let me know how the bsod goes.

Also Please run Crystal Disk and post a snapshot of the SMART values here for each HDD/SSD

 

[Dropkickprime]

What would be the best way to update BIOS. I have never done them before.

Edit: I figured it out

 

[Dropkickprime]

The BIOS have been updated to 1001

here are the values from Crystaldisk

----------------------------------------------------------------------------
CrystalDiskInfo 5.6.2 (C) 2008-2013 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 7 Home Premium [6.1 Build 7600] (x64)
Date : 2013/06/11 16:26:17

-- Controller Map ----------------------------------------------------------
+ Standard Dual Channel PCI IDE Controller [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
- NVIDIA nForce Serial ATA Controller [SCSI]
+ NVIDIA nForce Serial ATA Controller [SCSI]
- Hitachi HDS721010CLA SCSI Disk Device
- ATAPI iHAS124 B SCSI CdRom Device

-- Disk List ---------------------------------------------------------------
(1) Hitachi HDS721010CLA332 : 1000.2 GB [0/2/0, sm]

----------------------------------------------------------------------------
(1) Hitachi HDS721010CLA332
----------------------------------------------------------------------------
Model : Hitachi HDS721010CLA332
Firmware : JP4OA3MA
Serial Number : JP9911HZ1WG60U
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : 29999 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/300
Power On Hours : 17658 hours
Power On Count : 247 count
Temparature : 33 C (91 F)
Health Status : Good
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0000h [OFF]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _16 000000000000 Read Error Rate
02 135 135 _54 000000000061 Throughput Performance
03 128 128 _24 000201370119 Spin-Up Time
04 100 100 __0 000000000108 Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 100 100 _67 000000000000 Seek Error Rate
08 140 140 _20 00000000001E Seek Time Performance
09 _98 _98 __0 0000000044FA Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C 100 100 __0 0000000000F7 Power Cycle Count
C0 100 100 __0 000000000109 Power-off Retract Count
C1 100 100 __0 000000000109 Load/Unload Cycle Count
C2 181 181 __0 002600120021 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 4A50 3939 3131 485A 3157 4736 3055
020: 0003 EA5F 0038 4A50 344F 4133 4D41 4869 7461 6368
030: 6920 4844 5337 3231 3031 3043 4C41 3333 3220 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1706 0000 005E 0040
080: 01FC 0029 346B 7D69 4773 3469 BC41 4763 407F 007C
090: 0000 0000 FFFE 0000 0000 0008 00CA 00F9 2710 0000
100: 6DB0 7470 0000 0000 00CA 0000 0000 5A87 5000 CCA3
110: 75DA 92CE 0000 0000 0000 0000 0000 0000 0000 4014
120: 4014 0000 0000 0000 0000 0000 0000 0000 0009 000B
130: 0000 0000 2180 0DF1 FA00 0001 4000 0404 026A 0000
140: 0000 0806 0308 0606 0606 0000 0000 0000 0000 0000
150: 0000 0000 344E 4233 0000 6804 0000 5DBD A1D3 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 101F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 F1A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 05
010: 00 87 87 61 00 00 00 00 00 00 03 07 00 80 80 19
020: 01 37 01 02 00 00 04 12 00 64 64 08 01 00 00 00
030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 0B
040: 00 64 64 00 00 00 00 00 00 00 08 05 00 8C 8C 1E
050: 00 00 00 00 00 00 09 12 00 62 62 FA 44 00 00 00
060: 00 00 0A 13 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 F7 00 00 00 00 00 00 C0 32 00 64 64 09
080: 01 00 00 00 00 00 C1 12 00 64 64 09 01 00 00 00
090: 00 00 C2 02 00 B5 B5 21 00 12 00 26 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 22 00 64 64 00
0B0: 00 00 00 00 00 00 C6 08 00 64 64 00 00 00 00 00
0C0: 00 00 C7 0A 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 84 00 3B 2A 01 5B
170: 03 00 01 00 01 B4 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F3

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 10 00 00 00 00 00 00 00 00 00 00 02 36
010: 00 00 00 00 00 00 00 00 00 00 03 18 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 14 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64

 

[Dropkickprime]

So far I haven't experienced any problems. So I think I am going to mark this as solved. Thank you for the help. If I have any future problems I will make it known. Thank you

 

[centaur78]

Thanks Dropkickprime for the feedback

Appreciate if you can REP those helped as well..

Please do let me know if you still face problem

 

[Dropkickprime]

Well it seems that I spoke too soon. I received another blue screen while gaming. It was running correctly until I installed Skype. I wasn't on a call just using messenger and boom not long after 20-30 minutes

 

[Dropkickprime]

I really am sorry to be a pain. But I am at a complete loss. Gaming isn't the most important thing ever but I'd like to be able to do stuff without fear of the dreaded BSOD.

Edit: And once again any processes that I need to do I will. I'm exhausted by this

 

[centaur78]

not a problem..

Grab all with SF diag and post the files here ... wil have a look

 

[Dropkickprime]

Done and Done Centaur...you're awesome

 

[Dropkickprime]

I've had the Blue Screen multiple times since posting thing. Running in safe mode with networking now. So Hopefully I'm able to stay active long enough to do whatever needs to be done to repair this problem

 

[centaur78]

Hmmm

This doesn't look very good..... All the bsod latest bsod expect the latest are Bugcheck 124 (Machine Check Exception)... Thats a hardware error.. and pointing towards your CPU

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008304028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b42ba000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000028000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009bab08 fffff800`02ff6903 : 00000000`00000124 00000000`00000000 fffffa80`08304028 00000000`b42ba000 : nt!KeBugCheckEx
fffff880`009bab10 fffff800`02b8f543 : 00000000`00000001 fffffa80`0837ecf0 00000000`00000000 fffffa80`0837ed40 : hal!HalBugCheckSystem+0x1e3
fffff880`009bab50 fffff800`02ff65c8 : 00000000`00000728 fffffa80`0837ecf0 fffff880`009baeb0 00000000`00000000 : nt!WheaReportHwError+0x263
fffff880`009babb0 fffff800`02ff5f1a : fffffa80`0837ecf0 fffff880`009baeb0 fffffa80`0837ecf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bad00 fffff800`02fe9e8f : 00000000`003f17d0 00000000`00000001 fffff880`009baf30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bad40 fffff800`02a7812c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009bad70 fffff800`02a77f93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baeb0 000007fe`f9f671b3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`021cfcb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`f9f671b3


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

4: kd> !errrec fffffa8008304028
===============================================================================
Common Platform Error Record @ fffffa8008304028
-------------------------------------------------------------------------------
Record Id     : 01ce673a38b7ba21
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/12/2013 7:55:54 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80083040a8
Section       @ fffffa8008304180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
[COLOR="red"]Severity      : Fatal[/COLOR]

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100fa0
Processor ID  : 0x0000000000000004
Instr Pointer : 0x0x000007fef9f671b3

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80083040f0
Section       @ fffffa8008304240
Offset        : 536
Length        : 128
Flags         : 0x00000000
[COLOR="red"]Severity      : Fatal[/COLOR]

Local APIC Id : 0x0000000000000004
CPU Id        : a0 0f 10 00 00 08 06 04 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8008304240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008304138
Section       @ fffffa80083042c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
[COLOR="red"]Severity      : Fatal[/COLOR]

Error         : [COLOR="Red"]DCACHEL1_DRD_ERR [/COLOR](Proc 4 Bank 0)
  Status      : 0xb42ba00028000135
  Address     : 0x00000000368fc500
  Misc.       : 0x0000000000000000

This is just one of them ... and all related to the L1 cache of your processor (CPU)...

From here there are some things you would need to do or confirm with me before we nail the coffin on the CPU...

1. Are you overclocking ? (I hope you are not based on what i can see at the debugger and also the fact that you just updated the bios )

2. What are temps you cpu and other devices are running... You can use SpeedFan and post the snapshot here

3. You haven't still updated the Windows 7 to SP1. Please update it to SP1 !!!

4. Please remove AVG and install Microsoft Security Essential. AVG is known to cause BSOD or problems with lot of ppl here and it was also part of two of your BSOD

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007a31028, b6004000, d5000135}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007a31028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6004000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000d5000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

[COLOR="red"]PROCESS_NAME:  avgidsagent.ex[/COLOR]

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009bab08 fffff800`0300a903 : 00000000`00000124 00000000`00000000 fffffa80`07a31028 00000000`b6004000 : nt!KeBugCheckEx
fffff880`009bab10 fffff800`02ba3543 : 00000000`00000001 fffffa80`0839a700 00000000`00000000 fffffa80`0839a750 : hal!HalBugCheckSystem+0x1e3
fffff880`009bab50 fffff800`0300a5c8 : 00000000`00000728 fffffa80`0839a700 fffff880`009baeb0 00000000`01fbfb00 : nt!WheaReportHwError+0x263
fffff880`009babb0 fffff800`03009f1a : fffffa80`0839a700 fffff880`009baeb0 fffffa80`0839a700 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bad00 fffff800`02ffde8f : 00000000`01fbfae8 00000000`00000001 fffff880`009baf30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bad40 fffff800`02a8c12c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009bad70 fffff800`02a8bf93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baeb0 00000000`77712252 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0efdcef8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77712252


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

5. Update all the drivers as provided at your manufacturer site Asus and your graphic drivers at Nvidia

After doing the above check for the BSOD.... Let me know how that goes.

 

[Dropkickprime]

I'm almost to the point of giving up. I can't do much without seeing a blue screen outside of safe mode and can't do much in safe mode,even with networking.

1 No I'm not over clocking

2 Attached

3 SP1 Won't install for some reason or another

4 AVG has been removed successfully

5 Will try to get out of safe mode and install these

 

[centaur78]

Holy smokes !! Those temps are high and wierd tooo !!!

Temp 3 : - 129 C (thats freezing ) :shock:

Could you try Core Temp and post a snapshot here ...

 

[centaur78]

Mayday .... Mayday !!!!!

Clean the CPU and Graphic card Fans with air can or a blower :banghead:

 

[Dropkickprime]

Here's the core temp readings. I also have HWMonitor if you'd like a third reading?